This is the reply I got from lous after complaining:
Dear Luc,
Thank you for contacting Lotus Customer Service.
We have provided below some technical support resources below to further
assist you.
We recommend that you visit the Developer Network Discussion forum, where
you can chat with other developers depending on the Notes/Domino product
you are using. You can also access downloads and toolkits, product betas,
and technical documentation. To get to the developer's network, go to the
following web address:
http://www.lotus.com/home.nsf/welcome/developernetwork Select
"Discussions" in the left navigator.
You may also troubleshoot or obtain additional information on your own by
visiting the IBM.com support site and searching on a specific product name
or phrase at
http://www-4.ibm.com/software/support/
The Lotus/IBM Redbook site at
http://www.lotus.com/redbooks also provides a
lot of helpful resources for Notes and Domino products, such as books,
downloadable files and posted updates.
If you currently have a Notes and Domino support agreement, you may reach
the Support console from the United States at 1-800-553-4270 or from Canada
at 1-888-263-8714.
Regards,
Lotus Customer Service
IBM is not responsible for any errors or omissions contained in this email,
and reserves the right to make changes, to Lotus software and services,
without notice. All information is provided "AS IS," without warranty of
any kind. Additional legal information may be found on ibm.com in the
Copyright and Privacy sections.
WHAT A LOAD OF BS!
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. . They have no intention of putting t... (Luc Millette 6.Nov.01) 
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