I was in a Lotus Operations meeting today, and heard some good news that I'll pass on.
There are over 3000 people in IBM using Sametime Unified Telephony now, in 54 countries. Over half of them are in the IBM sales community, getting first hand experience of the advantages of using SUT so that they can talk about the value they experience, first hand.
Recently IBM's CIO office did a survey of the SUT users on their satisfaction with the pilot. The result was overwhelmingly positive, and was a much higher satisfaction rating than the CIO office sees on IT pilots.
I usually spend 3-4 hours a day on SUT these days. My biggest annoyance? That most of my co-workers AREN'T on SUT, and don't work from their official office at the phone number that's kept in the corporate directory. When I hit the big green button to call them I have to disconnect because I get their voicemail.
When they actually ARE in their office, click to call reaches them before they can type and send me their phone number by Sametime. I've surprised more than one person that way.
Beth Benoit | 9 October 2009 06:02:32 PM ET | | Comments (0)
