Q. I am unable to set up the Activities sidebar in a Lotus Notes 8.5 client to connect to the SmartCloud Engage Activities server because the Activities preferences are greyed out (that is, disabled) when trying to edit the sidebar.
A. If the Activities Preference is greyed out, it means the Activities sidebar was in Local/Offline mode at a time when the server became unreachable.
The Activities sidebar in Notes 8.5 is designed so that if you are working off-line, the Activities Server Settings cannot be modified, thus the option is disabled or greyed out. This design causes problems when your password on the server is changed while in Local/Offline mode and the server is no longer accessible.
To recover from this scenario, perform the following steps:
Close the Notes client.
Edit the following file in a Text editor:
Set the following parameter:
Start the Notes client.
The Activities preferences should now be available.
For a Macintosh OS, the path of the settings file is [home]/Library/Application Support/Lotus Notes Data/Expeditor/Applications/.metadata/.plugins/org.eclipse.core.runtime/.settings/com.ibm.openactivities.client.common.prefs
Related article: Will SmartCloud Engage Activities display in the Lotus Notes 8.5 client sidebar?