In this section of Lesson 3, you will learn how to access the
IBM SmartCloud™ product documentation as well as other technical resources that can assist both end users and administrators with troubleshooting issues.
Learning objectives
After completing this section of Lesson 3, you should be able to:
- Access help within SmartCloud Notes® web
- Access the IBM SmartCloud wiki for product documentation and help (available to both SmartCloud Notes web users and Lotus® Notes client users)
- Access the product documentation and help available in the Lotus Notes and Domino® wiki
- Locate the Help files available within the standalone Lotus Notes client
- Locate and install the Lotus Learning Widget
- Identify end user features in a hybrid SmartCloud Notes environment
- List three ways to contact SmartCloud for Social Business Support
- Test connectivity from the Lotus Notes client and Web browser to an IBM SmartCloud Notes mail server
- Use a delivery failure report to troubleshoot mail routing problems
The exercises in this section of Lesson 3 are listed below:
Parent topic: Lesson 3: Supporting End Users
Previous topic: Accessing IBM SmartCloud Notes using web access and the Lotus Notes client