Overview
Prior to activating your BlackBerry® smartphone for the IBM SmartCloud Notes service, you must meet the following conditions.
Conditions:
- Your BlackBerry® smartphone's wireless carrier plan must be an Enterprise plan. A smartphone cannot be activated for the service when a Personal plan is used.
- You cannot activate your BlackBerry® smartphone for SmartCloud Notes until your company administrator adds the BlackBerry® smartphone subscription to your account.
- If you are currently using your BlackBerry® smartphone, it has data on it that must be backed up and then wiped. The phone must be wiped or the activation will not be successful.
- To back up your BlackBerry® smartphone, you must have access to a computer where:
- A version of BlackBerry® Desktop Software compatible that is with your BlackBerry® smartphone is installed, and
- You can access your user account and SmartCloud Notes mail file using the SmartCloud Notes web interface.
Activation guidelines:
- You activate your BlackBerry® smartphone for SmartCloud Notes using an Enterprise Activation password you should have received from your administrator. An alternative is for you to create the Enterprise Activation password using the steps in this document.
- When you activate your BlackBerry® smartphone you must enter your SmartCloud Notes Internet email address and password on the smartphone. If you do not know this information, consult with your administrator.
- After creation of the activation password and the backup and wipe processes are complete, your smartphone is ready to be activated. You have 48 hours from the time the activation password is created to do the activation. After 48 hours the password expires and another one must be created.
This exercise is divided into the following procedures:
- Procedure A: Back up data on the BlackBerry® smartphone
- Procedure B: Wipe the BlackBerry® smartphone
- Procedure C: Activate BlackBerry® smartphone
Note: If you have any issues or questions while attempting to activate your BlackBerry smartphone for IBM SmartCloud Notes, check End user: FAQs and troubleshooting tips for activating BlackBerry® smartphone for IBM SmartCloud Notes for a possible solution.
Objectives
In this exercise, you will learn how to:
- Connect BlackBerry® smartphone to computer and launch BlackBerry® Desktop Software
- Back up data using BlackBerry® Desktop Software
- Wipe BlackBerry® smartphone
- Activate BlackBerry® smartphone for the SmartCloud Notes service
- Restore data to BlackBerry® smartphone using BlackBerry® Desktop Software
Parent topic: End user tasks for activating BlackBerry® smartphone for IBM SmartCloud Notes
Next topic: End user: FAQs and troubleshooting tips for activating BlackBerry® smartphone for IBM SmartCloud Notes
Procedure A: Back up data on the BlackBerry® smartphone
If you currently use your BlackBerry® smartphone, or if it has been used in the past, back up the data on it prior to wiping and activating it for SmartCloud Notes. In order to do so, your BlackBerry® smartphone should be connected to a computer using a USB cable.
Note: The steps below are based on the BlackBerry® Desktop Software version 6.1.x for Windows™ as available from the Research In Motion® web site with a BlackBerry® Bold™ 9700 smartphone using OS v6.0.0.344 The user interface for other versions of the BlackBerry® Desktop Software as well as various BlackBerry® smartphone models and operating systems, may differ from the steps below.
Refer to BlackBerry® smartphone resources such as your manual or the BlackBerry® Knowledge Base for information on your specific smartphone. The BlackBerry® Knowledge Base article, How to back up the data on a BlackBerry smartphone , may be of assistance.
- Using a USB cable, connect your BlackBerry® smartphone to the computer that has the BlackBerry® Desktop Software installed.
Note: When you connect the BlackBerry® smartphone to the computer, it may prompt for a device password that you normally enter when you use your BlackBerry® smartphone. Type the password you use to access your smartphone.
- If the BlackBerry® Desktop Software does not automatically launch on the computer when you connect the smartphone, start it now.
- Click the Back up now button in the BlackBerry® Desktop Software application. Or from the menu, select Device -> Back up .
- In the Back Up Options window select Full (all device data and settings) for Backup type. In the File Options section, make note of your settings, especially where your backup .ipd file will be saved, then click Back Up.
- The backup will take several minutes to complete depending on the amount of data on the smartphone. When a window with the message "Your backup is complete" displays, click Close.
- Make sure that other files you wish to retain, such as pictures and videos, are stored on the device media card, if applicable, or have been downloaded onto another device.
Procedure B: Wipe the BlackBerry® smartphone
The BlackBerry® smartphone must be wiped so that Activation can succeed.
Note: These steps will differ depending on the operating system version on the BlackBerry® smartphone. The steps below were performed on a BlackBerry® smartphone using OS v5.0.0.321. Refer to BlackBerry® smartphone resources such as your manual or the BlackBerry® Knowledge Base for information on your specific smartphone. The BlackBerry® Knowledge Base article, How to delete all data and applications from the BlackBerry smartphone using the Wipe Handheld option, may be of some assistance.
- Make sure the BlackBerry® smartphone is unplugged from the USB cable/computer.
- On the BlackBerry® smartphone, locate the Options icon (the wrench icon).
Tip: You may need to select the BlackBerry® menu button to access the Options icon if it is not on your home screen. The Options icon may be in the Setup folder.
Once you select Options, look for and select the Security Options or Security menu.
- Select Security Wipe or General Settings -> Wipe Handheld.
- Select the data to be wiped. Options such as Emails, Contacts, etc. and User Installed Applications should be selected. Do not select Media Card.
- Enter "blackberry" in the Enter "blackberry" to confirm device wipe box, then press the track pad and select Wipe or use the track pad to move down and select Wipe Data with the track pad.
Note: Some BlackBerry® smartphone may have a different placement of the Wipe command. Check your device documentation if needed.
Note: The security wipe will take 5 to 10 minutes or so depending on the amount of data on the BlackBerry® device.
- The smartphone may display the message "Erasing information. Warning: Do not pull the battery out until erasing is complete". then display an hour glass and, begin the process of removing the data. A Wiping progress bar will show the status of the wipe.
Note: The security wipe and BlackBerry® smartphone restart will take 5 to 15 minutes depending on the amount of data to be removed.
- When the wipe completes, the BlackBerry® smartphone will need to be rebooted. It will likely reboot automatically.
In some cases, you may see the message, Application downloads or admin changes require device to reboot for approx 2 minutes. Device inoperable for voice, data, and 911 while rebooting. Notice 1 of 1. Automatic reboot in 7 minutes if no selection made. REBOOT NOW. Select Reboot Now.
Note: If nothing happens after selecting Reboot Now , you can initiate a reboot. Note that simply turning off and on the smartphone does not trigger a reboot, and the mail icon will not appear. The method of rebooting (also called a soft reset) a BlackBerry smartphone depends on the model. Example: Press ALT + RIGHT SHIFT(CAP) + DELETE .
- When the BlackBerry® smartphone restarts, you may be prompted to set up your device network. time zone, etc. in the setup wizard.
Procedure C: Activate BlackBerry® smartphone
- Make sure the BlackBerry® smartphone is unplugged from the USB cable/computer prior to proceeding.
- Go to https://www.ibmcloud.com/social, click Sign In, and log into the service using your SmartCloud Notes user name and password.
- Click Apps -> Downloads and Setup.
- Click View IBM SmartCloud Notes options.
- Click Manage your BlackBerry® smartphone.
- Enter an Activation Password you will use once to activate your BlackBerry® smartphone for SmartCloud Notes, then retype the password in the Verify Password box and click Set Activation Password. The password must be at least 4 characters and no longer than 31 characters. Make note of this password, as you will use it in an upcoming step.
Important: The password you generate will be valid for 48 hours. If you do not activate your smartphone within the 48 hours, the password expires and you must create a new password.
- Once the password is created, you will see a page labeled "Your BlackBerry® smartphone is ready to be activated".
- To activate the smartphone, refer to the following table and perform the steps that are shown for the operating system (OS) version of the smartphone. Activation can take from a few minutes to an hour, depending on the size of the mail file.
Important: The steps cited below can vary significantly according to BlackBerry® smartphone model, operating system, and level of customization. If you cannot locate an application icon or menu key, consult your BlackBerry® smartphone user guide. User guides are also available on the BlackBerry® web site at http://docs.blackberry.com/en/smartphone_users/categories/?userType=1&category=BlackBerry+Smartphones.
Table 1. Steps to activate per OS
| OS version | Steps to activate |
|---|
| OS4, OS5 |
- From the Home screen of the smartphone, click Manage Connections and then enable your Mobile Connection.
- From the Home screen of the smartphone, click Options -> Advanced Options -> Enterprise Activation .
- Enter the SmartCloud Notes Internet email address. In this example, vaughnclare@llntrain2.com.
- Enter the activation password you created above.
- Click the track ball and select Activate.
Note: Leave the Activation Server Address field blank, if you see it. |
| OS6, OS7 |
- From the Main screen of the smartphone, click Options -> Device -> Advanced System Settings -> Enterprise Activation .
- Enter the SmartCloud Notes Internet email address. In this example, vaughnclare@llntrain2.com.
- Enter the activation password you created above.
- Click the Activate button.
|
The BlackBerry® smartphone will likely display information similar to the following:
Activating vaughnclare@llntrain2.com
Verifying encryption...
Encryption verified.
Waiting for services...
Services received.
Your email address, "vaughnclare@llntrain2.com" is now enabled.
- When activation completes, you will see a message, "Activation complete", which indicates that activation is successful. When selecting OK, you will be prompted to enter a new password. Create an 8 digit password, with 7 alpha characters and 1 numeric character (example: passw0rd) and press the track pad, then enter in the password again in the Verify New Password box and press the track pad.
Note: This password is valid for 60 days.
- You may see one of the messages below, and a Restart Now or Reboot Now button. Select Reboot/Restart .
- "Application downloads or admin changes require device to reboot for approx 2 minutes. Device inoperable for voice, data, and 911 while rebooting. Notice 1 of 1. Automatic reboot in 7 minutes if no selection made. REBOOT NOW".
- "A restart is required for changes to take effect. This is notice 1 of 5. After 5 notices, you will be forced to restart. The device will restart in 6 minutes if no selection is made. Details. Restart Now"
Note: If nothing happens after selecting Reboot Now , you can initiate a reboot. Note that simply turning off and on the smartphone does not trigger a reboot. The method of rebooting (also called a soft reset) a BlackBerry® smartphone depends on the model. Consult your BlackBerry® smartphone documentation. One example: Press ALT + RIGHT SHIFT(CAP) + DELETE.
- Once the smartphone restarts you will be prompted to enter the password you created in step 5 above. Enter that password. You may then see a message "Changes have been successfully applied." Select OK.
- If you backed up data before activating, restore the data now. For information, see the BlackBerry® Knowledge Base article How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file.
Resources
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