: When attempting to connect to Instant Messaging from a Sametime or Notes client the following error is returned: "Unable to access Sametime due to incorrect log on , contact your system administrator".
The most likely cause of this error is the users password has expired. To resolve the problem please log into http://www.lotuslive.com
to update your password. After completing the update please use the new password in the Sametime or Notes client when connecting to instant messaging.