You can access your IBM SmartCloud
) mail in a browser using SmartCloud Notes
web, and optionally you can also use the IBM
client to access the same mail file. In this exercise you will use both methods of access.
Users with an IBM SmartCloud Notes Entry subscription
may access their SmartCloud Notes
mail using only SmartCloud Notes
provides a single point of access to e-mail, calendars, contacts, activities, instant messaging, feeds, office documents, and business applications. In SmartCloud Notes
web you can manage your Inbox using full-text search, delegation, mail filtering and sorting, conversation views, and flags. When you access your SmartCloud Notes
mail using a IBM Notes
client, you can take advantage of the many collaboration features that are available through IBM Notes
Additional features available in the IBM Notes client:
Activities: Beginning with IBM Notes 8.5.2, if your organization has a IBM SmartCloud Engage subscription, then the right sidebar in the IBM Notes client is automatically configured to access IBM SmartCloud Engage Activities without further authentication.
Documents: Create and edit Notes documents in IBM Notes applications.
Widgets: Add widgets to the right sidebar.
RSS feeds: Subscribe to RSS feeds using the feed reader in the right sidebar.
Create and manage IBM applications: Using IBM Notes templates, create and manage IBM applications, such as teamrooms, or discussion databases.
IBM Sametime®: Use the embedded IBM Sametime client in the right sidebar to manage instant messaging contacts and initiate chats.
Note: This feature is present only if the administrator has made a IBM Sametime server available and the IBM Notes client has been installed with the "Sametime (Integrated)" option.
After completing this exercise, you should be able to:
- Log onto SmartCloud Notes as an existing SmartCloud Notes web user and configure the service for IBM Notes client access
- Run the IBM Notes client configuration tool to configure of your IBM Notes client to access your SmartCloud Notes mail
IBM SmartCloud Notes web
A method of accessing your SmartCloud Notes mail using your Web browser. You can send and receive internet email, manage calendars and contacts, contribute to activities, and use instant messaging, feeds, office documents, and business applications.
Also referred to as SmartCloud Notes web client in the "Using SmartCloud Notes" section of the IBM SmartCloud wiki.
IBM Notes client
An integrated desktop client that can be used to send and receive Internet mail, schedule appointments, browse the Web, and take advantage of the Home Page for tracking all your important daily information.
Parent topic: Accessing IBM SmartCloud Notes using web access and the IBM Notes client
Previous topic: Exercise 3.5: Configuring IBM SmartCloud Notes for use with an IBM Notes client - New SmartCloud Notes web user
In order to proceed with this exercise, it is assumed all three items below are true:
If you have not yet done so, ignore this exercise and instead follow Exercise 3.5: Configuring IBM SmartCloud Notes for use with an IBM Notes client - New SmartCloud Notes web user
If not, go to the previous exercise that is appropriate for your situation:
1. You have previously accessed your SmartCloud Notes
mail in a browser using SmartCloud Notes
2. You have installed
a version of IBM Notes
client supported by SmartCloud Notes
, or verified
that your existing IBM Notes
client is a version supported by SmartCloud Notes
3. You have prepared the Notes
client for the configuration you will be performing in this exercise:
4. Your system meets the SmartCloud Notes
system requirements shown here
to use a flowchart to determine the exercises to follow based on your current setup.
1. Make sure you have your credentials so that you can log into IBM SmartCloud Notes
- SmartCloud Notes account user name and password
- An installed and configured IBM Notes client
- IBM Notes password (this may be different from your IBM SmartCloud Notes password)
2. Access the service URL, http://www.ibmcloud.com/social, in a Web browser, and click the Sign In
3. Enter your user name in e-mail format and password. Select Log In
4. From the dashboard, click Apps
-> Downloads and Setup
in the upper left menu.
Select View IBM SmartCloud Notes options
under IBM SmartCloud Notes
5. At the Welcome to IBM SmartCloud Notes
page, select With IBM Notes
6. On the Start using IBM SmartCloud Notes
page, click Download
to download the IBM Notes
client configuration tool.
This process of configuring the IBM Notes
client for use with SmartCloud Notes
is specific to each user. Each user must go through the process of downloading the configuration tool while logged into their own SmartCloud Notes
7. In the Software License Agreement window select a Language, select I agree to the terms and conditions
, and select Continue
8. The Your download will start in a few seconds window
If your download does not start, check to make sure that your browser is not blocking it.
The next dialog that appears depends on your browser. If you are prompted to open the config.nsf file, click Open
If your browser prompts you to associate the config.nsf file with an application, be sure to select Open with IBM Notes/Domino (default)
9. If IBM Notes
client was not already running, it will start and you will be prompted to enter the password for your Notes
user ID. When the Join IBM SmartCloud Notes
window displays, read the information provided about your account. If IBM Notes
client was already open, close any open tabs and save your work. If a checkbox I have closed all other Notes windows and tabs
appears, click it, then click the Join SmartCloud Notes
10. When the "You are configured to join IBM SmartCloud Notes
message" appears, select OK
11. You should now be able to open your mail file in the SmartCloud Notes
server. Select Open
12. Once you are in your mail Inbox, you are now set up to use either the IBM Notes
client or the SmartCloud Notes
web client to access your mail.
13. (Optional) This exercise has guided you in configuring your IBM Notes
client to access your SmartCloud Notes
mail. Note that you still have the option of accessing your SmartCloud Notes
mail using your web browser. After performing the steps above, you should currently be logged into the service in your browser. Switch to your browser; if you are currently logged into the service, go to the next step. If you are not currently logged onto the service, log in using your IBM SmartCloud
for Social Business logon e-mail address and password as you normally do. Note that this password is a separate password from the one you use to log into the IBM Notes
14. (Optional) Select Mail
on the left side of the action bar.
15. (Optional) Send an e-mail or schedule a meeting in the IBM Notes
client and verify it appears in SmartCloud Notes
Troubleshooting Scenario 1
A SmartCloud Notes
user cannot log on to IBM SmartCloud
for Social Business. The company administrator can try the following steps:
1. Determine if another SmartCloud Notes
user or administrator can log on to the service. If another user or administrator can log on, continue to Step 2. Otherwise, there may be a problem with your SmartCloud Notes
subscription and you should contact your IBM
2. If the user was able to log on previously, perform the following steps, stopping at any step that resolves the problem:
a. Ask the user to close all browser windows and to try to log on again.
b. Ask the user to clear the browser cookies "collabserv.com" and "apps.na.collabserv.com" or "apps.ap.collabserv.com" and to try to log on again. Also clear lotuslive.com, apps.lotuslive.com or apps.ap.lotuslive.com if they exist (these reference the former domain name of the service).
c. To determine if the problem is browser-related, ask the user to switch to another browser and to try to log on again.
d. To determine if the problem is related to the user's computer, ask the user to switch to a browser on another computer and to try to log on again.
e. To determine if there is a problem with the original user's service account, ask another user to try to log on using the original user's computer and browser. If the other user can log on, continue to Step 4.
3. If the user has not logged on previously:
a. To determine if the problem is browser-related, ask the user to switch to another browser and to try to log on again.
b. To determine if the problem is related to the user's computer, ask the user to switch to a browser on another computer and to try to log on again.
c. To determine if there is a problem with the original user's service account, ask another user to try to log on using the original user's computer and browser. If the other user can log on, continue to Step 4.
4. Reset the user's IBM SmartCloud
for Social Business logon password using the steps below. Refer also to Exercise 2.12: Resetting the Web password for an IBM SmartCloud Notes user
a. Log on to the service as a SmartCloud Notes user with the Administrator role.
b. Click the Administration link located at the top, right of the window.
c. Click User Accounts, select the user from the list of users and click the down arrow and then Edit User, reset the user's password to create a new temporary password for the user, click Save Changes, and log out.
d. Provide the new temporary password to the user and ask the user to try to log on again to the service.
e. If the user is able to log on, the user will be prompted to set a new password. If the user is still unable to log on, proceed to the next step.
5. If none of the previous steps resolve the logon problem, gather the following information and contact your IBM SmartCloud
for Social Business Support representative:
- Browser version
- User name
- Any error messages
- Steps to reproduce the problem
Troubleshooting Scenario 2
A user receives either of these errors when attempting to log in to the IBM Notes
Client: "ID in vault has download count of zero"
or "ID in vault has expired download timer"
or "The 5-day limit on downloading a SmartCloud Notes ID or new password from the ID vault has expired."
If this error occurs after running the client configuration tool, these messages indicate that the 5-day limit on downloading a Notes
ID from the service has been exceeded. The ID is required to access a SmartCloud Notes
Information on how to reset a users IBM Notes
password can be found in Exercise 2.10: Managing the password for a user's IBM Notes user ID
1. Ask your company administrator to reset your IBM Notes password.
2. Use the new password within 5 days to log on to IBM Notes to connect to your SmartCloud Notes mail server.
Troubleshooting Scenario 3
A user receives the error, "Server not responding"
when attempting to access their mail in the IBM Notes
client. The computer cannot connect to the service. Try any of these actions to correct the problem:
1. Make sure your computer is connected to the network.
2. Make sure your virtual private network (VPN) connection is functioning, if you use one.
3. If you are still not successful, contact your company administrator.