The Deny Access group effects ONLY your on-premise environment and prohibits access to the on-premise server(s). Keep in mind that SmartCloud is an EXTENSION to your on- premise environment. Even though a SmartCloud user's mail server and mail file are in the cloud, the user might still have access to your other on-premise databases.
It is recommend that you add a terminated employee to the on-premise "Deny Access" group to prevent unauthorized access to on-premise applications.
In SmartCloud Notes, to 'Deny Access' to the terminated user's mail file in the cloud, you should:
1) Suspend the SmartCloud user account per the link below:
When a user is suspended, the following results occur:
- Subscriptions remain assigned, and cannot be assigned to other users.
- The user cannot log in and is not listed in the company directory.
- The mailbox becomes inactive and the owner cannot open it. However, someone who has delegation access to the mail file can open it.
- Mail is not delivered to the mailbox.
- You can reset the user account password.
2) Reset the password on the SmartCloud user account and also reset the password on the Notes ID file. (Administration-Manage Organization-Lotus Notes-Users, select terminated user and click link to Reset Notes Password)
To reset the SmartCloud user account (web mail) password, see this link:
To reset the SmartCloud Notes password for the ID file, see this link:
After a period of time, per you company practice, you can remove the user from the on-premise Deny Access Group and delete the SmartCloud user account per the following link: