IBM SmartCloud for Social Business Advanced Support delivers support excellence that includes:
Priority issue handling for faster relief to high impact problems
Enhanced response objectives to help with timely problem resolution
Multiple options for contacting IBM Support for all severity issues (phone, email, portal)
Access to a team of account managers to provide problem escalation, adoption support, updates, etc.
See the attached graphic for descriptions of the three tiers of support available to our SmartCloud for Social Business customers.