IBM Connections Cloud wiki
Course: Service-only IBM SmartCloud Notes
> Lesson 3: Supporting End Users
About the Original Author
Articles authored: 1734
Articles edited: 225
Recent articles by this author
Administrators: Extend the navigation bar to add menu items
Add, modify, or delete menu items in the Verse or Connections Cloud navigation bar.
Administrators: New WebPlayer available for Firefox 52
IBM is releasing an update to the Chat and Meetings WebPlayer for users who are upgrading to Mozilla Firefox® 52 (expected in March, 2017)
Administrators: Partition your organization to make managing subgroups easier
Organizations can now divide users into small, more manageable subgroups called partitions. Partitions are based upon profile attributes such as City or Country, or Domino person record attributes such as Department or Domain. Each partition can be administered by a new role called User ...
January 2017 sitemap
h2 What's new or changed: February 2017What's new or changed: February 2017 h2 Verse for Android: Show remote images securelyVerse for Android: Show remote images securely Reorder tabs in ChatReorder tabs in Chat Outlook clients: Choose whether to log in automaticallyOutlook ...
Outlook clients: Choose whether to log in automatically
If you are an IBM® Mail Support for Microsoft Outlook (IMSMO) user, you can choose to save your login password so that you no longer need to provide it daily. IMSMO remembers your password and authenticates you in the background unless you change your password or it expires.
Lesson 3: Supporting End Users
September 26, 2013
In this lesson, you will learn about several tasks required to support the end users in your IBM SmartCloud® Notes® (SmartCloud Notes) environment.
After completing this lesson, you should be able to:
Log on to SmartCloud
as a new user for the first time and configure the service for web only access.
Switch between the Full, Lite, and Ultra-light web client modes.
Log onto SmartCloud
as an existing SmartCloud
user with other
for Social Business subscriptions and configure the service for
client configuration tool to complete the configuration of your
Log into SmartCloud
with a web client.
wiki for product documentation and help (available to both SmartCloud
web users and
Locate and install the
® Learning Widget
List three ways to contact
for Social Business Support.
Test connectivity from the
client and Web browser to a SmartCloud
Use a delivery failure report to troubleshoot mail routing problems.
Each of the exercises in Lesson 3 are listed below:
Exercise 3.1: Configuring IBM SmartCloud Notes for Web only access
Exercise shows how to log on to
as a new user for the first time and configure the service for web only access (no
Exercise 3.2: Making the Notes Client install kit available to users
Tips for preparing an install kit so that users may install the
client to their workstations
Exercise 3.3: Install and Setup the IBM Notes Client
Provides steps for installing and setting up the
client which will be configured in subsequent exercises in this lesson to access the user's SmartCloud
Exercise 3.4: Configuring IBM SmartCloud Notes for use with a IBM Notes client and IBM SmartCloud Notes web - new IBM SmartCloud Notes user
This exercise is useful if you are a new SmartCloud
user – that is, you have never accessed your SmartCloud
mail file using the SmartCloud
web interface – and you want to configure your
client to access your SmartCloud
Exercise 3.5: Configuring IBM SmartCloud Notes for use with a IBM Notes client - existing IBM SmartCloud Notes user
If you already have logged into your
mail using the web user interface and you want to also use an
client to access the same SmartCloud
mail file, use this exercise to perform the needed configuration steps.
Exercise 3.6: Accessing product documentation and help for IBM SmartCloud Notes and Notes client
This exercise introduces the product and help documentation that is available for SmartCloud
Exercise 3.7: Troubleshooting
This exercise introduces the product and help documentation that is available for
IBM SmartCloud Notes in a Service-only environment
Edit the article to add or modify attachments.
Compare selected versions
Summary of changes
This version (1)
Sep 26, 2013 9:04:39 PM
Copy and paste this wiki markup to link to this article from another article in this wiki.
IBM Collaboration Solutions wikis
IBM Connections Cloud
IBM Software support
IBMSocialBizUX on Twitter
IBMSocialBizUX on Facebook
Lotus product forums
IBM Social Business UX blog
The Social Lounge
Forgot user name/password
Wiki design feedback
About the wiki