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Course: Service-only IBM SmartCloud Notes
> Lesson 3: Supporting End Users
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SmartCloud Notes Administrators: IBM mail supports new versions of Microsoft Outlook
IBM mail support for Microsoft Outlook now includes support for Microsoft Outlook 2010 and 2016, in addition to support for Outlook 2013.
SmartCloud Notes Administrators: Mail Onboarding Manager updated for hybrid environments
You can revoke a user who was previously provisioned using the Mail Onboarding Manager tool.
SmartCloud Notes Administrators: Service-only organizations can migrate Notes and Exchange mail to the cloud
The Mail Onboarding Manager tool transfers Notes mail (.nsf) files or Microsoft Exchange 2010 and 2013 mail data to the cloud. Using this tool, you can onboard users and provision them with SmartCloud Notes® mail that is populated with their historical mail data.
SmartCloud Notes: Use Microsoft Outlook
The new MS Outlook Access subscription lets you access your SmartCloud Notes mail with Microsoft™ Outlook.
Lesson 3: Supporting End Users
September 26, 2013
In this lesson, you will learn about several tasks required to support the end users in your IBM SmartCloud® Notes® (SmartCloud Notes) environment.
After completing this lesson, you should be able to:
Log on to SmartCloud
as a new user for the first time and configure the service for web only access.
Switch between the Full, Lite, and Ultra-light web client modes.
Log onto SmartCloud
as an existing SmartCloud
user with other
for Social Business subscriptions and configure the service for
client configuration tool to complete the configuration of your
Log into SmartCloud
with a web client.
wiki for product documentation and help (available to both SmartCloud
web users and
Locate and install the
® Learning Widget
List three ways to contact
for Social Business Support.
Test connectivity from the
client and Web browser to a SmartCloud
Use a delivery failure report to troubleshoot mail routing problems.
Each of the exercises in Lesson 3 are listed below:
Exercise 3.1: Configuring IBM SmartCloud Notes for Web only access
Exercise shows how to log on to
as a new user for the first time and configure the service for web only access (no
Exercise 3.2: Making the Notes Client install kit available to users
Tips for preparing an install kit so that users may install the
client to their workstations
Exercise 3.3: Install and Setup the IBM Notes Client
Provides steps for installing and setting up the
client which will be configured in subsequent exercises in this lesson to access the user's SmartCloud
Exercise 3.4: Configuring IBM SmartCloud Notes for use with a IBM Notes client and IBM SmartCloud Notes web - new IBM SmartCloud Notes user
This exercise is useful if you are a new SmartCloud
user – that is, you have never accessed your SmartCloud
mail file using the SmartCloud
web interface – and you want to configure your
client to access your SmartCloud
Exercise 3.5: Configuring IBM SmartCloud Notes for use with a IBM Notes client - existing IBM SmartCloud Notes user
If you already have logged into your
mail using the web user interface and you want to also use an
client to access the same SmartCloud
mail file, use this exercise to perform the needed configuration steps.
Exercise 3.6: Accessing product documentation and help for IBM SmartCloud Notes and Notes client
This exercise introduces the product and help documentation that is available for SmartCloud
Exercise 3.7: Troubleshooting
This exercise introduces the product and help documentation that is available for
IBM SmartCloud Notes in a Service-only environment
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