Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later."
Workaround:
We have seen this issue in IE8. We are able to work-around this problem with the following options
Option 1 - Close the error dialog and click the "Download Survey Data" button again. This downloads the file properly.
Option 2 - The download works properly in FireFox.
Option 3 - After upgrading IE8 to IE9 the download works properly.
Forms Survey public link requires authentication (63709)
When creating a Survey and publishing it to Public, the first link provided requires authentication in order for a participant to take the Survey.
Workaround
If you select the option "Embed a link in your web page" the link provided does not require authentication to use.
Forms cannot be filled in in Greek (86871)
Forms cannot be submitted with responses populated written in Greek.
Workaround
None. Fix under investigation.
Form not visible in Files after creation (29532, 29529)
If either of the following are true, the form will not store correctly and will not be visible in Files after saving:
- If the Description field contains more than 2047 characters of text.
- If the Tags field contains more than 254 characters of text.
Workaround
Keep the length of the Description field less than 2048 characters of text and keep the length of the Tags field less than 255 characters of text.
Forums
User does not have enough time to save data when browser session times out (84124)
when you have unsaved change in community forums and your browser session times out (e.g. when you leave the browser unused for longer than 24 hours), when you try to save the data, you'll be redirected to log in and your data is not saved.
Workaround
Save changes as soon as possible and do not leave change unsaved.
Files
Warning dialog when no access to one time download is missing icon (10079)
When accessing a file, if user is not authorized to view or download the file, an error appears. On the error page, there should be a warning icon and a message say 'Access Denied', but the warning icon is missing.
The dialog for removing organization public access has a confusing typo (71321)
When removing organization public access from a file a dialog opens with information about what it means to remove public access. The message should read "If access is removed, the file is removed from folders and communities that are organization public..."
Folders shared with LDAP groups do not immediately appear in the "Folders Shared with Me" view (55793)
After sharing folders with LDAP groups, the group members may not immediately see the folders in "Folders Shared with Me" view.
Workaround
Wait 10 minutes after you share and then click on the "Folders Shared with Me" view again. The folders should appear.
Character string length consideration when searching for file folders (74258)
When searching for a folder by name, if using 3 or more characters as search string criteria, all folder names that contain the criteria are returned. However, if using 2 or less characters as search string criteria, only folder names that exactly match the search string are returned. To return folder names that contain the search string criteria, regardless of number of characters in the string, append the asterisk "*" wildcard after the search string criteria.
Reported file size in e-mail notification may not be correct (100663)
When an empty IBM Docs document is uploaded, the file size reported in notification reports the file as 1 KB while the UI says the file is 0 KB.
Workaround
None.
Policy changes do not take effect until user log out and log in again (97682)
When a policy related to Files is changed, user who are logged in will not see the policy change until user logs out and logs back on again.
Workaround
None.
When using bulk download, user's locale needs to be set (76792)
When you have files with names in different languages, e.g. English and Japanese, you need to set your locale to the correct lang. Otherwise, file names contained in the zip file downloaded will not show the correct language.
Workaround
None.
User cannot download multiple files at once using IE. A server patch will be developed soon. (110166)
Workaround
Work around is to use another supported browser.
SmartCloud Docs
File size limits
- Documents: 5 MB or 100 pages
- Spreadsheets: 5000 rows and 52 columns per sheet or 2 MB
- Presentations: 75 slides or 30 MB
- File Viewer: 50 MB
Documents
- List items might not align well
- Copy/paste of a list between documents might result in different styles
- Copy/paste in multilevel list might result in an item being at the wrong level
- After exporting or copy/paste, some table border styles might not be correct
- The content can overlap when there are unsupported anchor types for shapes, images, and text boxes
- Image links can be lost when exporting to ODF or Microsoft Office format
- Multiple page layout in one document is not supported
- Table column width might not be preserved when exporting
- Paragraph background color on left is not the same as in ODF or Microsoft Office format when the text indentation is a negative value
- Shape anchors to list items are not imported and not preserved
- Shapes in header or footer are not imported
- Shapes, after imported as images, cannot be modified
- Table widths after table resizing and adding a column do not keep visual fidelity when downloaded to ODF or Microsoft formats
- Page layout and pagination is not supported
- Shape or image position might not keep fidelity when importing from ODF or Microsoft Office documents
- Text box properties of ODF or Microsoft Office documents might not be rendered correctly
- Paragraph properties, such as background color or borders, are not applied to the numbering and bullet before the text
Spreadsheets
- Range-based instant filter cannot be imported or created but is preserved when exporting
- Multiple keywords selection in column-based instant filter is not exported
- First row is the column header when created by one-column-based instant filter
- Cannot use a two-dimensional array in a formula and array formula is not supported
- Cannot merge across rows
- Cannot merge the cell content into the first cell
- If an imported file has cells that are merged across rows, only the merge information of the first row is kept
- Image position might be incorrect when anchored to page
- Cannot select multiple columns
- Content in hidden rows cannot be displayed when the user clicks Select All in the filter popup menu
- Macro cannot be preserved when downloading as Microsoft Office file format
- Cut the selected cells, the formula cells that refer to these cells are not transformed
- Advanced filter cannot be preserved
- The name of unsupported formulas is displayed on cells
- Can edit cells in a protected sheet or range
- Text formatting would be incorrect if the cell has conditional formatting setting
- Can input invalid data into one range that has data validation
- Hidden sheet is displayed
- Chart is displayed as image (for MS Office File only)
- Cannot copy style and number format data from external applications to spreadsheets
- Can only paste 10,000 cells out to external applications
- Cannot paste data beyond the 5000th row and the 52th column
- When copying one whole sheet and pasting, the column width, visibility and style are not pasted correctly
Presentations
- Only one master style is supported in a single presentation
- Shapes are imported only as images
- Imported hyperlinks cannot be edited
- Copy and paste of slides and slide objects is only supported within the same presentation
- Footer information cannot be edited
- Field information cannot be edited
- Grouping, object arrangement, and slide object properties are not supported
- No scroll bar when the object is out of the edit area
- Master styles cannot be changed while co-editing
- Table row height cannot be resized manually. It automatically resizes to accommodate content
- Only one user can edit a text box or table at a time
- Charts are supported only as images
- WordArt and SmartArt are not supported
- Video and sound are not supported
- OLE objects are not supported
- ActiveX is not supported
- Macros are not supported
- Animation is not supported
- Only basic line and border styles in tables are supported
- Merging and splitting of table cells is not supported
- Indenting a list item will indent all its sublists
- When printing from Safari, the printed slide will be aligned to the top of the page
- For imported presentations, all styling for speaker notes (font color, font name, borders) are dropped
Common Services
- The uploaded Microsoft file extension will change to ODF extension after a new version is published. If you download the original uploaded file, you can open it in both Symphony and Microsoft Office.
- Comments do not support undo and redo
- After deleting a comments icon within a document, the comments thread on sidebar is not deleted
- Cannot direct a comments thread to users if they have not yet edited the document
- Undo/redo does not trigger spell check
- Contents from co-editing do not trigger spell check
- Find and replace has some limitations:
- 1 to 2 mapping search such as " ü=ue ä=ae ö=oe" is not supported
- Accent match such as "ü=u ä=a ö=o" is not supported
- For characters that need normalization, only Basic-Latin and Japanese are supported. For more details about normalization, refer to: http://en.wikipedia.org/wiki/Unicode_equivalence
- For Turkish character "ıi", only case sensitive search and replace is supported
Viewer
- Password encrypted files are not supported
- Files encrypted by IBM Connections are not supported
- In Internet Explorer 9, zoom in/out combo box value does not change
- Four-byte encoding characters are not well supported.
General
Changing product names
The LotusLive portfolio of offerings has been renamed IBM SmartCloud for Social Business. The following table lists the old and new names for offerings in the portfolio:
Old Name New Name
IBM LotusLive Meetings IBM SmartCloud Meetings
IBM LotusLive Events IBM SmartCloud Events
IBM LotusLive Connections IBM SmartCloud Connections
IBM LotusLive Engage IBM SmartCloud Engage
IBM LotusLive iNotes IBM SmartCloud iNotes
IBM LotusLive Notes IBM SmartCloud Notes
IBM LotusLive Plus IBM SmartCloud Plus
You will gradually see the new name implemented in IBM user interfaces and documentation over the coming months. Until this implementation has been completed, you might see instances of both old and new names in these offerings
Searching for Japanese characters will only work correctly with Japanese User settings
In order for search to work correctly for Japanese characters the users language settings must be Japanese. Search tokenizes different languages in different ways so when search indexes it will separate strings into tokens depending on the language settings. So for example if your language settings are English and you create some Japanese content, the Japanese content will be tokenized in English. When you then try to search for the string in Japanese search may not be able to match the tokens.
Workaround
none
IP Address restrictions not supported for some mail protocols (43048)
IP address restrictions cannot be applied to the following protocols: SMTP, POP, IMAP
Workaround
None
IP address and BlackBerry mobile authenticated via BES
IP address restrictions cannot be applied to mobile devices that are authenticated through the BES server.
Workaround
None
JavaScript error is received when logging onto the Dashboard (56489)
When you log onto SmartCloud, the following JavaScript error is generated: " Access denied"
Workaround
- For Internet Explorer 6, download the patch from the following website: http://support.microsoft.com/kb/889407
- For Internet Explorer 7, there is no workaround at this time.
Not able to search on some words in Japanese (42570)
Some Japanese words are not searchable. Also, if one word in the string is not searchable, it will make the whole string not searchable as well.
Workaround
None
Scroll bar accommodates width when contacts exceed 75 characters (40662)
If the contact name or email exceeds 75 characters, a scroll bar will appear in the search box and the contacts list to accommodate the width.
Workaround
None
Tag is truncated to 50 characters (17 DBCS) without warning (42337)
When creating a tag with more than 17 DBCS characters, the information is truncated and not saved. No error message is received.
All tags over 50 characters (17 DBCS characters) will be truncated at 50 characters prior to being saved.
Workaround
Limit your tags to 50 characters (17 DBCS characters).
Top banner does not display properly (43148)
When using the Safari v3.2.x browser on Mac operating systems v10.5.x, the top banner does not display properly on the personal settings page, some administration panel pages, and from the iNotes mail service.
Workaround
Upgrade to a later version of Safari, if possible, or use a different browser that is supported by SmartCloud and by your operating system.
User receives error after administrator changes their email address (41951)
If you try to access Communities or Activities immediately after an administrator changed your email address, you will receive an error. The user repository needs time to process the change.
Workaround
None. The issue resolves itself after about a minute.
User entitlements additions or removals are not immediately reflected in the user interface (56913)
The user interface displays the services to which a user is entitled. If your company administrator adds or removes services to your account while you are logged in, the user interface will not reflect those changes for a few minutes. The user interface improves end user performance by limiting how often end user entitlements are checked. While the entitlement is immediately provided or revoked based on company administrator action, the current set of entitlements will continue to be displayed in the user interface until the next time the server does an efficient entitlement check. If you navigate directly to a newly entitled service directly through a URL, you will be successful. If you try to navigate to a removed entitlement, you will be blocked because access checks are done immediately.
Workaround
Wait a few minutes and the user interface will reflect the changes.
Login and logout event missing from journaling when the user is deleted (66257)
If a user logged in to the system using the login page then that user account is immediately deleted from the system, any login and logout events of the user that may have happened within the 12 minutes before account deletion will be missing from journaling.
Workaround:
None
Error message displays in a federated environment when you view an RSS feed for SmartCloud Connections applications (76028)
Viewing SmartCloud Connections RSS feeds in federated environments is not supported - deployments where you can log in once to visit several websites. If you subscribe to an RSS feed, you might be challenged by password authentication or an error message when you try to view RSS feeds from SmartCloud Connections applications such as Activities, Communities, and Files.
Workaround
None.
Cannot read Smartcloud feeds in chrome (100067)
Workaround
In order to read Smartcloud feeds in chrome users will need to add the following feed reader to chrome
https://chrome.google.com/webstore/detail/rss-feed-reader/pnjaodmkngahhkoihejjehlcdlnohgmp?hl=en
Users can then subscribe to smartcloud feeds.
iNotes
Mail
12 pixel limit for text size in emails
Email content text size cannot be changed to less than 12 pixels when using Windows and Chrome.
Incomplete email information displayed when email does not include character set information
Email with no charset information specified in email header might not be rendered properly and incomplete email content might be displayed.
URL link window not closing when entering URL information
If you are composing an email, and you select the icon to insert a link, enter text into a field for the link, and then click OK, the URL Link box is not closing.
Workaround: Manually close the URL Link box by clicking the Cancel button or the Close button and then click OK.
Sending emails with Microsoft Outlook
If an Outlook user attaches certain Outlook items (such as contact, calendar or task items) to an email, these cannot be opened or saved by the recipient in IBM SmartCloud iNotes. Attempting to open the attachment results in the
message: "This attachment is a MAPI 1.0 embedded message and is not supported by this mail system." When attempting to save the attachment, the download dialog box will have an incorrect "Save as Type" selected.
Creating sub folders using a mail client
If you use a mail client such as Outlook to create a sub folder under one of the system folders (Inbox, Drafts, Sent,
Spam and Trash), you might experience unexpected behaviour when adding or managing folders in IBM SmartCloud
iNotes.
Email behavior when using Internet Explorer Version 8
- When creating an email message with Signature enabled, if you click the Insert link icon, the Insert link popup box is not displayed, the screen turns gray, and a ckeditor.js error is displayed.
Workaround
Type the link text, highlight the link text, and then click the Insert link icon.
Email behavior when using Internet Explorer Version 9
- Unexpected behavior might occur when working with emails with embedded images. If you open this type of email, and initiate several Forward or Reply actions but select Close instead of completing any Forward or Reply action, an error message might be displayed.
- Any .html attachments that you download are compressed as a .zip file. Refer to http://blogs.msdn.com/b/ie/archive/2010/03/23/introducing-ie9-s-user-agent-string.aspx for more information.
- When pasting an image to the Rich Text Editor (RTE) in the Mail compose page, the security content message "Only secured content is displayed." is displayed with a "Show all content" button. If you do not select the "Show all content" button and just close the message box, the pull-down menus for 'Background Color', 'Text Color', 'Font Name' and 'Font Size' in the RTE toolbar do not work after the image is pasted.
- When creating an email message, the button used to attach a file is not displaying correctly. File uploads will be limited to one file.
- When creating an email message, if you save it as a draft, select Close to return to the Drafts folder, and then reopen the draft, none of the contents are saved. You must return to the Drafts folder, reopen the draft, and edit the draft again to save your changes.
- When creating an email message, if you add a bulleted list or numbered list in the Rich Text Editor (RTE), the bullets and numbers do not display correctly.
Limitations when printing a draft email
- In some browsers, content that extends beyond the length of a page is truncated when printed.
- When using Safari, please move your cursor to 'To' field to ensure that the whole page is printed.
User can not download attachments from SmartCloud iNotes when using Internet Explorer Version 9
If your browser security settings include a Do not save encrypted pages to disk option, you must disable this setting in order to download or save attachments. If this setting is enabled, attachments cannot be downloaded or saved.
Refer to http://support.microsoft.com/kb/2549423 for more information.
Irregular behavior with insert link when signature is enabled
When using Internet Explorer Version 8, the insert link function is not working properly when you enable a signature with text and then create a message. When you click the insert link icon directly from the email message text, a ckeditor.js message is displayed and the screen color changes to grey.
Subfolder can't be displayed automatically until add a subfolder on mail client
When using Thunderbird, subfolders might not be displayed when creating the subfolder using the web UI and then synchronizing with Thunderbird.
Workaround
The user must create the subfolder in Thunderbird and then synchronize with iNotes. The sub folder is then listed.
SmartCloud iNotes cannot use a Notes address to send an email message
When using SmartCloud iNotes to send or receive email messages, traditional email addresses (for example, name@us.ibm.com) are used. Notes addresses (for example, Name/New York/IBM) are not used.
When you use Lotus Notes 8.x to export contacts in the .csv format, however the email address is stored (either Notes or email address) is how the email address is exported. When you use the .csv file to import these contacts into SmartCloud iNotes, if the email address was stored in the .csv file, it is stored in the Email address field. However, if the Notes address was stored in the .csv file, it is stored in the Notes field. When sending emails in SmartCloud iNotes, the email address specified in the Email address field is used. SmartCloud iNotes cannot use a Notes address to send an email.
Workaround
Lotus Notes 8.5.x and later users should export contacts in the vCard (.vcf) format. No workaround is available for users of earlier versions of Lotus Notes.
Issues with searching
- Occasionally, search results may not be immediately available in iNotes. We are reindexing your search index and your results will be available in a few minutes. Please try your search again in a few minutes.
- Searching across folders with names starting with "-" or other special characters might return unexpected results. If you create a folder name with special characters, put mail into the new folder, rename the new folder, and then search email in that folder, the old name with the special characters as well as the new folder name are displayed when providing search results. Special characters that will cause problems include: + - & | ! ( ) { } [ ] ^ " ~ * ? : \ && ||
- Unexpected results returned when using a foldername starting with "-" and then searching after renaming the folder. If a folder name is created using a hyphen at the beginning of the name, and email is moved to that folder, renaming that folder returns unexpected results from a search for that email. Both the new name and the original name containing the hyphen are returned from the search.
Refresh your search results page after deleting a spam message
When you search your email and delete a spam message from the search results, refresh the search results page to update the number of messages listed. You might have to refresh the page more than once to see the updated results.
The date selection feature for Out-of-Office notification operates independently from your Weeks start with calendar preference setting
If you update your Weeks start with calendar preference setting to a value other than the default value, the changes are not reflected in the Out-of-Office mini calendar view. Use caution when selecting dates for Out-of-Office notification.
Selecting attributes for new email message text when using the Rich Text Editor
When using the Rich Text Editor to compose a new email message, you might observe one or more of the following: the formatting for an inserted link cannot be edited, if you paste formatted text from another application, errors might occur, if you select text formatting, such as font size, bold, or italics, text you enter does not reflect the selected formatting, if you select white as the default background color, black is displayed in the sample color box.
Workaround
Enter all email message text and then select the desired attributes, for example, font size, color and bold. To format your message text, for example, with bullets or numbering, select the text you want to format and then select the desired formatting options. If you want to copy and paste text from Microsoft Word or formatted text from another application, select the desired attributes after pasting the text.
Emails might be truncated for some users
If you are using other software, such as Microsoft Word, to generate email content that you want to copy to a SmartCloud iNotes email, make sure you do not specify a negative margin value for your email text. Specifying a negative margin value can result in the message text being truncated when you send the email message. In this case, the recipient of your email might not be able to view the entire email.
This can occur in the following environments:
- Windows XP
- Windows 7
- Internet Explorer 7
- Internet Explorer 8
Workaround
If you experience this issue, you can set up IMAP access to read the email using another email client, such as Outlook.
When printing from Internet Explorer 6, not all content is included in the print out
When content is cropped, it is not printed. This problem is related to the Internet Explorer 6 browser and cannot be fixed by the email offering.
Workaround
Print from another web browser.
Table cells not merged properly when using Internet Explorer 6 or Internet Explorer 7
Table cells are not merged properly when you insert a table with several cells and then select Merge down.
Workaround
None
Attaching files to a message with a supported Microsoft Internet Explorer browser, but no Adobe Flash Player plugin
If the Adobe Flash Player plugin for the supported Microsoft Internet Explorer browser is not installed, when you create a message, you can attach files to the message, but you can only attach one file at a time. When the Adobe Flash Player plugin is installed, you can simultaneously attach multiple files to a message.
Using Opera browsers
For the supported Opera browsers, when you create or reply to SmartCloud iNotes email messages, the rich text editor capabilities that you find when using other browsers are not available. A text area is available for use.
Problem sending email messages with Opera 10.51
If you use Opera 10.51 to send email messages, when you click Send, one of two problems might occur:
1. The message is not sent and the Compose page continues to be displayed.
2. An error message is displayed. The message indicates that a problem has occurred and you need to save your work before continuing.
Workaround
Use a different version of the Opera browser. This problem has not been recreated with any of the other supported Opera browsers.
Subject or contents of email not displaying correctly
The SmartCloud iNotes email messaging service is compliant with the RFC MIME message standard. If you receive an email that does not conform to this standard, for example, missing information in the email body, you might see corrupted email contents when displaying the email.
Emails not being received due to settings specified by email service provider
Email sent from a SmartCloud iNotes account to an external account might be blocked due to filter settings specified by the recipient's email service provider.
Workaround
None
Calendar
Date on calendar highlighted incorrectly when creating an event
While creating a new calendar event, if the operating system time zone is different from the time zone of the user who logs into SmartCloud iNotes, the date highlighted on the calendar might be different from the date you selected for the event start date.
Workaround
None. Be aware of the date that is selected when creating an event.
Unsupported message from Notes meeting invitation
You are sent a repeating meeting invitation from a Notes user. After you accept the invitation, the Notes user changes the time of one of the instances. The result is that iNotes will post a message that this is an unsupported message from Notes.
Workaround
None
"Keep me informed of updates" option is ignored when a SmartCloud iNotes invite is declined by a recipient using Lotus Notes
A SmartCloud iNotes invite is sent to a recipient using Lotus Notes. The recipient declines the invite but selects the option "Keep me informed of updates". If subsequent changes are made to the original invite, the recipient is not informed.
Workaround
None
Repeating meeting response information from a repeating Notes calendar does not display
You send a repeating meeting invitation to a Notes user. The Notes user accepts it and sends you a response. When you open the response message, the meetings description information does not display.
Workaround
None
Scheduling and responding to repeating meeting invitations with Notes users
When you schedule a repeating meeting and include Notes users on your invitee list, responses from Notes users are reflected in your calendar, but the email notification you receive might not contain response details for all the meeting instances. When scheduling a repeating meeting, request a response from all invitees for all instances of the meeting. This ensures that you are up-to-date on attendance status for each instance of your meeting. If you receive an updated meeting invitation from a Notes user, the email notification you receive might not contain response details for all meeting instances, but you can respond to the updated invitation, even if you declined the original invitation.
In the following scenario the date displayed in the calendar event might be incorrect
The wrong date is displayed in calendar entries when all of the following conditions are met:
- SmartCloud iNotes is used to send a calendar entry to a Lotus Notes user.
- The person who creates the calendar entry is using a computer where the operating system is referencing a different locale and date-time format than the person who receives the calendar entry.
Workaround
On the system where Lotus Notes is installed, change the operating system date-time format and locale to match the locale and date-time format on the SmartCloud iNotes system. You can also work around the problem by comparing the date and time format on the invitation. If the start date occurs after the end date, the end date has been incorrectly identified. To resolve the problem, specify the correct end date.
Repeating meetings are canceled when one instance is canceled
You are sent a repeating meeting invitation from a Notes user. After you accept the invitation, the Notes user cancels one of the instances. The result is that all instances of the repeating meeting are canceled.
Workaround
None
Meeting dates might not be displayed in an updated meeting notice
If you schedule a repeating meeting and then remove an invitee from all instances of the repeating meeting, that invitee receives an updated meeting notice. In some cases, the meeting dates are not displayed. This can also occur if you cancel all instances of the repeating meeting.
Time zone differences between operating system and calendar functions
If the operating system time zone is different from the time zone of the user who logs on to SmartCloud iNotes, when the SmartCloud iNotes user goes to the calendar to create a new event, the date highlighted on the calendar might be different from the date selected when you select a start date for the event.
Personal calendar naming convention
Your personal calendar is labeled either 'Personal Calendar' or with your user name, depending on when your account was set up. If your first name and last name cannot be retrieved, then the LOCAL PART of your email address is used instead of 'Personal Calendar'. You can edit the name and description of your personal calendar. If you delete the title of your personal calendar, the title reverts to 'No title'.
Unable to send/respond to an invite to/from an iOS device
If you send an invitation and the invitation is viewed on an iOS device, no response can be sent from the iOS device.
If you create an event in a secondary or corporate calendar on an iOS device, the 'invitee' field will be ignored on the iOS device.
Users authorized as Authors cannot edit events on shared calendars using iOS4.x
On iOS4.x, if you view an invitation from another user in a calendar owned by a third user, you cannot respond or edit the event.
On iOS4.x, if you create an event in another user's calendar, you cannot edit the event.
Ghost events are not shown as ghost events if you are not the owner of the calendar
If you are following a calendar owned by another user, invitations sent to the owner of the calendar do not show up as ghost events for you.
When Daylight Saving Time (DST) occurs during a calendar event, the event is displayed incorrectly in the day and week views under specific conditions
When creating an event on the day that daylight saving time starts or ends, event information, such as the duration, start time, and end time, might be displayed incorrectly in your calendar for that event. The incorrect information might be seen in the Day, Week, or Month view of your calendar. Information is displayed correctly when the event is opened.
Contacts and Profiles
Exported contacts vcf file can't be imported to Outlook 2003 correctly
Limitations with export formats and email clients:
- When exporting to Comma Separated Value (.csv) format: email address, phone, and address categories might be altered. For example, a work phone number might be saved as home or mobile information. Non-ASCII characters cannot be imported into Outlook.
- When exporting to vCard (.vcf) format: only the first contact is imported in Outlook.
- Exporting to vCard (.vcf) format is suggested for importing to and backing up SmartCloud iNotes. vCard is the standard format for exporting contact information.
The export to vCard format uses vCard 3.0, which is IETF standard contained in RFC 2425. http://tools.ietf.org/html/rfc2425 and RFC 2426 http://tools.ietf.org/html/rfc2426
Android CardDav cannot sync organizations, position and notes fields
When you add a new contact on your Android device, iNotes supports the following fields and field lengths. If you exceed the supported field lengths, the additional characters are not displayed in your iNotes contact information.
If you exceed the total character limit of 250 characters, the new contact information is not synchronized with iNotes.
- • Surname: 50 characters. Given Name data is lost if this limit is exceeded.
- • Given Name: 50 characters
- • Phone: 50 characters
- • Email: 50 characters
- • Address: 50 characters
The same item is recorded twice in corporate directory
If you have authorization to import corporate contacts, before you import corporate contacts, verify that your account administrator used the SmartCloud iNotes import process to import existing corporate contacts. If your administrator used another import method, you might see duplicate entries when importing corporate contacts.
Displaying more than 3000 members returns a 504 timeout error
An administrative group cannot have more than 2000 members. When an administrator adds more than 2000 members, the system returns an error message to indicate that the limit has been exceeded.
Workaround
Create more than 1 administrative group with the same configuration when there is a need for having over 2000 members.
CardDAV responding with 403 response codes for PUT and PROPFIND for users that have any capital letters in their user name (email address)
When setting up a CardDAV account, the user must have their IBM SmartCloud™ iNotes® email address, which is the email address assigned to their account. The user needs an email address containing only lower case letters. Using an email address with upper case letters might cause errors when setting up a CardDAV account.
Unsupported field data lost on Android contact
When adding contact information on an Android device, if the user wants to add a non-standard vCard field, iNotes cannot capture the field after synchronizing with the device.
The added field set on the mobile device is overwritten after synchronizing with iNotes.
[CardDAV] Data incomplete after sync from Android to server if characters in the field>80
When adding a new contact on your Android device, SmartCloud iNotes supports the following fields and field lengths. If you exceed the supported field lengths, the additional characters are not displayed in your SmartCloud iNotes contact information. If you exceed the total character limit, none of the contact information for the new contact is synchronized with SmartCloud iNotes.
Surname: 70 characters. Given Name data is lost if this limit is exceeded.
Given Name: 70 characters
Phone: 63 characters
Email: 61 characters
Address: 53 characters
Other
Welcome letter language is determined by the account administrator setting up the account
When a new user is added to SmartCloud iNotes, that new user receives a Welcome letter in the language that is set by the account administrator adding the user.
Unexpected results can occur when using the Back button in your browser
Using the Back button in your browser can result in an unexpected error message being displayed. This can occur after certain delete or update operations.
Workaround:
Select another option or menu item on the screen to exit the current window and display a new window.
Protection for your account
In order to protect your account against abuse, only 5000 new email messages can be received while you are not logged in to your account. Additional email messages will be returned to the sender until you log in to your account again.
Using Skype with SmartCloud iNotes
If you have a Skype plug-in running while you are logged into SmartCloud iNotes, the email address that displays when you reply to or create email messages might not be correct. Specifically, text such as 'begin_of_the_skype_highlighting' and 'end_of_the_skype_highlighting' might be displayed in the To:, cc:, or bcc: fields.
Workaround
Delete the extra characters in the To:, cc:, or bcc: fields that are not part of the email address.
One-time password behavior when accessing SmartCloud iNotes non-web protocol
When your account administrator sets a one-time password for you, you must change that password after logging in to your iNotes account via Web Access. However, when you try to access IMAP, POP and SMTP on SmartCloud iNotes, you can use this one-time password to log in over and over again and you are not forced to change it.
Meetings
Users who are made managers of a room while in a room may lose track of other users currently requesting to speak (98469)
In a lecture-style room where one or more participants are requesting to speak, a participant who is made to be a manager of that room during the meeting may not see the complete list of the other users who wish to speak.
Workaround
The new manager can simply refresh their browser window to join the room again. When this happens, they will see the complete, up-to-date list of users requesting to speak.
Content or controls in the web client are covered if the browser window is too small or the zoom level is too large (101524)
Some content or controls in the Meetings web client can be covered up depending on the screen resolution, the size of the browser window, or the zoom level used in the browser. In these situations, scrollbars or buttons may not be seen in the available browser window area.
Workaround
The size of the sidebar and/or its components can be resized by tabbing to splitters in between these components and using the arrow keys to alter their size. For example, to make the Library component bigger so that you can see the items listed within it, tab to the splitter area above the Library (between the Participants List and the Library) and use the "up" arrow key to make the Library bigger (and the Participants List smaller). You can also tab into each component and use the arrow keys to scroll through the list of items, in case the browser is unable to render a scroll bar due to size or zoom level.
Browser cannot find Java plug-in (48782)
Upgrading to Firefox 3.6 causes a problem where the browser cannot find the Java plug-in. This is a browser limitation.
You can find additional details at the following URL:
http://www-01.ibm.com/support/docview.wss?uid=swg1IZ70095
Workaround
None
Cannot present SmartSuite file in Meetings (49012)
File types .lwp .prz and .123 are no longer supported.
Workaround
To resolve the issue, perform one of the following:
- Save the file in a Microsoft Office file format and then publish the file.
- Use the application sharing feature in Meetings.
Characters in a Microsoft Excel file appear incorrectly when uploaded to a meeting (49546)
When a Microsoft Excel file is uploaded to a meeting, some of the characters appear incorrectly. Some examples include dotted lines that do not appear, double lines that appear as one solid line, or changes to the format of dates.
Workaround
Use the application sharing feature in Meetings
Unpublished IBM Doc cannot be shared in Meetingt (101046)
Any IBM Doc documents that is not published cannot be shared in a meeting.
Workaround
None.
Dialing out to attendee using an international number does not work (46722)
If a participant enters an international phone number and country code starting with a plus sign (+) when joining a meeting (For example, +353 for a number in Ireland or +44 for a number in England), and if the host later right-clicks the participant's name in the roster and selects the "Dial Out" option, the phone number in the Dialing dialog will be missing the plus sign (+) that was originally entered by the participant at join time. Dialing out to the number does not work because the plus sign missing.
This known issue does not apply to participants who enter a North American phone number, for example, 1-888-123-4567, because the plus sign is not needed in Meetings.
Workaround
Perform one of the following workarounds:
- Participants can enter international dialing out prefixes, for example, 011, instead of using the plus sign (+).
- If the host recognizes that the phone number is an international number, they can add the plus sign (+) to the beginning of the number before dialing.
Dialing out to international toll free numbers does not work (57780)
As a meeting moderator you will be unable to dial out to an international toll free number while using audiocast or a meeting recording. International toll numbers work properly. This issue applies to all locations.
Workaround
None
Document published in a meeting does not display after a poll is taken (41629)
In a meeting, while viewing a document that was published by the meeting host, a poll is taken. After exiting the Poll dialog box, the participant's meeting displays a blank screen instead of the published document.
The following add-ons cause this behavior:
- Firefox Add-ons - Installed browser themes
- Java Development Kits or Java Deployment Kits
- Toolbars such as Yahoo Toolbar
Workaround
- If you have a theme installed for Firefox, uninstall the browser theme and use the basic browser.
- If you have toolbars installed, uninstall the toolbar.
- Uninstall any Java Deployment Kits or Java Development Kits that are not necessary.
Error received while viewing an application on a Mac (42169)
This known issue only applies to Mac users.
While the meeting host is using application sharing, a meeting participant selects the Dialing Options or Call Information options from the toolbar Audio menu or button. The participant then opens and closes the dialog boxes continuously, with high frequency, for a prolonged period of time. An internal server error is generated.
Workaround
Select the option again from the Audio menu. The dialog box will display properly.
Highlighter covers text in .doc and .docx files (47630)
When presenting big doc(x) files using Internet Explorer 8, the highlighter might become fully opaque.
Workaround
Use a different supported browser.
Animation in presentations
Animations in published presentations are not displayed.
Workaround
Use Application Sharing.
Host receives error message in conference window while hosting a meeting with Audio Integration enabled (44973)
Users that do not have access to Audio Integration with their account will cause an error message to display if they try to attend a meeting that has Audio Integration enabled. The message will appear in the conference window of the meeting host.
Only certain user accounts are effected. The message does not have any affect on users who have access to Audio Integration or to the person hosting the meeting. The host can dismiss the message and the meeting can continue as normal.
Workaround
None
Issue with sharing applications that use Overlay windows (56576)
Applications that use overlay windows such as Avaya Communicator, and others, are not visible when shared on Windows XP. Overlay windows are created by specifying the WS_EX_OVERLAYED flag on window creation.
Transparent windows are generally created as overlay windows.
Workaround
Application sharing can be instructed to capture overlay windows by specifying the following registry entry (a DWORD):
HKEY_CURRENT_USER\Software\AppShare\UseCaptureBlt=1
Additionally, depending on the display resolution you may need to specify "Best Image" for "Sharing Optimization" to avoid using a scaled capture with the display which ignores the registry setting.
Issues with the Audiocast and Recording dialogs display in SmartCloud Engage Meetings for a 1024 x 768 resolution display (53941)
Dialog boxes will open left aligned and when the presentation area is made wider, the dialog boxes will remain in the same left aligned position. Since Internet Explorer does not support the max-width property, the width of the dialog boxes in Internet Explorer will be equal to the width of presentation area. This means that the wider you make presentation area, the wider the dialogs will be.
Workaround
Use a higher resolution and maximize the browser window.
Meeting poll crashes when moderator tries to print results (45051)
After conducting a poll in a meeting, the meeting host attempts to print the results. The meeting crashes.
Workaround
None
Message received while trying to download a saved meeting chat or file (56211)
After a meeting has ended, you try to download a saved chat or a transferred file and you receive a dialog box with the following message: "Are you sure you want to navigate away from this page?"
Workaround
Click OK in the dialog box and you will receive the option to download the file.
Microsoft Excel file will not publish correctly in a meeting (42532)
While attempting to publish a Microsoft Excel files in a meeting, the file will not publish and you receive an error.
Microsoft Excel files that have custom views defined do not get converted and will not publish.
Workaround
Open the file and remove all the custom views. To do this go to View > Custom Views. Then 'Delete' all the elements from 'Views'.
Some PDF files are not uploaded in the meeting (45447)
Publishing of PDF files that use fonts not natively supported by the converter will fail.
Workaround
- Embed the font when creating the PDF file
- Use the application sharing feature in the meeting
Participant meeting view does not update to full screen on a Mac (46711)
When sharing a keynote presentation in a meeting, the host updates the view to 'Full Screen'. The participant viewer does not update and continues to show the last view that was not full screen . This known issues applies only to Mac machines.
Workaround
Perform one of the following options:
Share all applications in the conference instead of only in 'Keynote'.
Select the "Allow Expose, Dashboard and others to use screen" setting in the Slideshow Preferences to share a full-screen Keynote presentation.
Presenting a password protected file in a meeting fails (20334)
When attempting to present a password protected document in a meeting, you receive an error message. The password protection feature for documents is not supported.
Workaround
To resolve this problem, open your file, save the file without a password, and then try publishing it again.
Some Japanese characters do not display correctly when presenting a Symphony document in a meeting (53365)
Some uncommon Japanese characters do no display correctly when presenting a published Symphony document in a meeting.
Workaround
Use the application sharing feature in Meetings.
Time stamp is not correct for some activities (49177)
The time stamp is not correct for activities created during a meeting for some locations.
Workaround
When you create the activity, modify the time stamp manually.
Meetings for Mobile clients known issues
A separate article entitled LotusLive Meetings for Mobile devices known limitations
is available in this wiki.
The "System requirements for LotusLive Meetings for mobile clients" topic states that Apple iPhone and iPad 3.x and above is supported; it should say specifically that iOS 4.x + is also supported.
Windows8 Compatibility
Users will be unable to host or join meetings when running Internet Explorer 10 or Chrome 23 while in Windows 8 "metro mode".
Workaround
Windows8 users should use either Internet Explorer 10 or Firefox in desktop mode.
Meetings (New)
When selecting to start a lecture-style meeting from the Start Call menu, participants get presenter privileges (100239)
When setting a meeting room to lecture-Style mode, the "Who Can Share" permission should be changed to "Selected Participants". If a user puts the room into this mode by selecting the option from the "Start Call" menu, this setting is not made properly and can result in participants being made presenters when they should not be.
Workaround:
Put the meeting room into lecture-style mode using the Room Tools - Change Room Setting "Edit Room Settings" dialog in a meeting room.
"Request to speak" list is not updated for a user who leaves a PC audio conference call in a lecture-style meeting (98878)
While in a meeting room in "lecture-style" mode with PC audio, the list of users who have requested to speak will not always remain accurate for a user who leaves the audio call.
Workaround:
Refresh the page, or rejoin the PC audio conference call.
OS X Screen Sharing with Firefox - Sametime reports Java is not installed when Firefox is run in 32-bit mode (104937)
Sametime might incorrectly report that Java is not available/installed when attempting to screen share on Mac OS X with the Firefox browser. If Java is correctly installed, this might be due to Firefox being run in "32-bit" mode. Oracle's Java Runtime plugin for OS X is 64-bit only and requires that the containing browser be run in 64-bit mode, as well.
Workaround:
Run Firefox in 64-bit mode. Right-click on "Firefox.app" and select "Get Info". Make sure that the "Open in 32-bit mode" option is unchecked.
Internet Explorer 9 and Screen Sharing Java Detection in a Meeting (103036)
Users attempting to share their screen in a meeting without a Java runtime installed or enabled will presented with a button:
"Click here for more information on Java requirements."
Clicking this button launches a new browser window and takes the user to Oracle's Java website. There is an issue with Internet Explorer 9 that causes this new browser window to move behind the meeting window after it is initially shown.
Workaround:
Move the window to the front.
NOTE: This problem does not occur in earlier versions of Internet Explorer or in Firefox.
Password for an active meeting changed from the dashboard does not take effect (82451)
If the password is changed from the meeting dashboard while the meeting is active, the new password will not work until everyone leaves and rejoins the meeting room.
Workaround:
To immediate change the password for the room, use Room Tools from within the active room.
No prompt or progress status displays when uploading a big file to both the Library and also to Files (94223)
If a user uploads a file to the meeting room library, an upload percentage indicator is seen. However, if the user chooses the option to *also* upload the file to their "Files" repository, then the upload percentage indicator is not available. For uploads of large files, this can result in the user temporarily getting no visible feedback that the file upload is proceeding.
Workaround: None.
Cannot see more than four lines of text in the Poll "Other" textbox field (88740)
When answering a meeting room poll and typing comments in the "Other" text field, some browsers might not follow the cursor and display after four lines of text.
Workaround:
Use the arrow keys to scroll in a multi-line response.
The presenter role might be lost if an individual leaves the meeting room or refreshes the browser (98408)
Participants who are designated as presenters in a meeting room will lose that role if they leave the room or refresh their browser. For example, if a presenter needed to refresh the page because of some action, such as installing the audio/video plugin, a room manager will need to designate the participant as a presenter again upon returning to the room.
(Administrators only) Disconnected networks display users as anonymous (99703)
If users are ejected or timed out of a meeting because of a network problem, the user's real identity is not captured. The user or users are shown as anonymous.
(Mac OS X) Remote Control button is disabled when sharing an application (97516)
Due to technical limitations the "Remote Control" feature is disabled when sharing "A currently running application" on Mac OS X.
Workaround:
None. Note that the "Remote Control" feature is available on Mac OS X when sharing "the entire screen" or "a resizable rectangular frame".
(Mac OS X) Screen sharing remote control and "stuck" keyboard keys (93744)
When screen sharing remote control on a Mac OS X, the Control Key might appear "stuck" after performing a "Control + Left Mouse Click" operation.
When sharing a screen, if a user controlling a shared OS X system performs a "Control + Left Mouse Click" (secondary click), the Control key might stay in a pressed state. This causes subsequent "Left Mouse Clicks" to incorrectly inject a "Control + Left Mouse Click".
Workaround:
To clear the Control Key state after experiencing this issue, press either the "Escape" or "Alt" keys.
(Mac OS X) Some screen share remote control keys unavailable. (93734)
Some platform-specific keyboard keys do not work or are unavailable when using Screen Sharing Remote Control between different operating systems:
Microsoft's "Windows Key" does not exist on Apple's keyboards.
Apple's "Command/Apple Key" does not exist on Window's keyboards.
When using Screen Sharing Remote Control between two platforms with keyboard keys that have no equivalent counterpart the keys will be ignored.
For example, when driving a Mac OS X system from a Windows system:
The controlling user will not be able to inject the "Command/Apple Key" as that key does not exist on a Windows keyboard.
If the controlling user presses the "Windows Key" it will have no effect on the remote OS X system as it has no equivalent key.
Workaround:
None.
(Windows) Sharing a "A currently running application" on some Lenovo laptops fails with participants seeing a "greyed out" area. (99841)
Screen Sharing "a currently running application" on some Lenovo laptops fails. Meeting participants will see a "greyed out" area instead of the actual application being shared. The other Screen Sharing options ("the entire screen" or "a resizable rectangular frame") work normally.
This is due to Lenovo's "TouchZone" application which utilizes a top-level transparent window that technically occludes all other application windows.
Workaround:
Disable the Lenovo "TouchZone" application prior to Screen Sharing an application or choose one of the other two Sharing options.
(Turkish only) Some characters might not be found. (93271)
When filtering names of participants in the meeting room, there might be issues if searching for Turkish-specific characters (lower-case and upper-case i).
Workaround: Search for alternate portions of the participant's name or use the English variety of the letter i.
Host meeting failed after changing login user to Smartcloud on same browser (89518)
If a user has access to multiple SmartCloud account log ins and attempts to use both accounts for a SmartCloud Meetings (New) meeting in a single browser instance, problems might be seen where the user is unable to properly join a meeting with the second user account.
Workaround:
Close the browser before logging back in as a different SmartCloud user.
When Microsoft PowerPoint file is shared, the line spacing widens and the content does not fit into a page (82717)
When uploading a Microsoft PowerPoint file into a SmartCloud meeting (New) meeting, some issues might occur that cause the display in the meeting to not exactly match the original file. These issues might be due to limitations in the software used to convert the PowerPoint file into images. It might also be due to the availability of specific fonts on the Meeting server.
The last page can not be shared when sharing a partially converted doc (104085)
When uploading a large document into the meeting room library, it is possible that the entire document will not convert if the conversion takes longer than the specified conversion time-out value. If this time-out is reached, all of the pages that were converted within that time period will be available to share. However, there is a possibility that the last page converted will not be able to be shared, and will appear as a broken image.
Awareness and share function can not work after restore network (81354)
If a user is sharing their screen and loses their connection to the server, the meetng room could end up in an unexpected state, even after reconnecting. Up until the server detects that the network disconnected, the viewers see the last screen update that was shared. After that, they see the userleave the meeting, and sharing stops. After the user reconnects, however, the red Stop Sharing button still displays, even though the user is no longer sharing.
If the user reconnected before the server detected that the user was disconnected, can click the Stop Sharing button to get back to a normal state.
If the server already detected that the user was disconnected, clicking Stop Sharing will not do anything.
Workaround:
Refresh the browser and rejoin the meeting.
Raise hand popup is in the way of the Room Tools button (82058)
When a participant in the meeting room clicks the "Raise My Hand" button, an indicator of the raised hand is shown next to the user's name in the Participants List. However, since users can optionally choose the view that hides the Participants List by maximizing the size of the sharing area (which therefore also hides the raised-hand indicators in the Participants List ) a small, temporary hand-raise indicator pop-up is also displayed in the lower right-hand corner of the meeting room. Note that while that pop-up indicator is displayed (about 2 seconds) it hides the "Room Tools" button.
Workaround:
Wait for the hand-raise indicator pop-up to automatically dismiss before you can click the "Room Tools" button.
Trying to add a file to library when a file is already being uploaded by same user does not inform user that the file has been added to queue (82057)
Due to browser limitations, the SmartCloud Meetings (New) meetings can only upload one document at a time to a meeting room Library. While a document is being uploaded, the user can add an additional document to the Library. However, this second document will not begin uploading until the first document upload is complete. Currently there is no visual feedback indicating that a second document is queued for upload.
Workaround:
None.
Cannot share a text (.txt) file. (87321)
Text files are not supported in SmartCloud Meetings (New) meetings for "conversion" and sharing in the meeting room. However, text files - like other file types except .HTM and .HTML files - can still be uploaded into a meeting room for others to access by downloading, if this action is allowed by the meeting room owner.
Workaround:
Paste the text that you want to share during a meeting in to another file type (such as .RTF, .DOC, .ODT, .PPT, etc.) which are supported for shared viewing.
Meetings online Help corrections (103318, 96122)
- The Help topic, "How do I view and edit settings for a meeting room," should explicitly mention that you cannot change the meeting room name.
- The "Submit Feedback" link in the Meetings Help footer is broken on some Help topics.
|
Workaround
None. Help will be updated in the next release.
Re-ordering polls does not work (107221)
If a user creates new poll, then edits it to re-order the answers, the re-ordered answer order is not saved.
Workaround:
Delete the poll and re-create it if the entries must be in a different order.
Shared frame stops responding to controls (103257)
If you share a "resizable rectangular frame" (a portion of your screen) in a meeting, and either minimize or maximize the shared frame, the shared frame's window controls stop working. If you maximize the shared frame, or minimize it and then restore it, you can no longer move or resize the shared frame, nor can you click on the minimize, maximize or close buttons. This is a problem on Windows systems using an Aero theme.
Workaround:
Stop sharing. This removes the shared frame. Then you can start sharing again.
Disconnected users show up as anonymous in Journaling logs (99703)
If a user is disconnected from a meeting, then the user will be reported in the Journaling logs as anonymous.
Workaround:
None.
No prompt or progress status in the Library when uploading a large file to the Library / Files (94223)
When uploading large files to the meeting room Library / Files, no prompt or progress status displays.
Workaround:
None.
Meetings Report shows Report-generation time as the Departure time for all users in the room (106980)
If a meeting room owner ends a meeting and chooses to generate a meeting report, the report shows the correct "Join time" and "Departure time" for all users who attended the meeting.
However, if the room owner chooses to generate a meeting report during an ongoing meeting, the report shows the Departure time as the current time for all users still in the meeting.
Workaround:
End the meeting, then generate the report.
Sametime/Chat
Enhancements to IBM Sametime Client (77710)
There is an available patch to the IBM Sametime Client that will ensure that you are using the latest security fixes for the IBM Sametime Client.
Users that utilize these versions should strongly consider upgrading to the most recent version.
IBM SmartCloud Sametime 8.5.2 and earlier clients for Windows downloaded prior to March 3rd, 2012.
IBM SmartCloud Sametime 8.5.2 and earlier clients for Linux downloaded prior to March 3rd, 2012.
IBM SmartCloud Sametime 8.5.2 and earlier clients for OSX downloaded prior to March 3rd, 2012.
Workaround: The latest Sametime client can be downloaded from the following location: https://apps.lotuslive.com/downloads/index/im_options
WebChat: folder name with semicolon causes an extra folder added (75331)
If a user creates a personal group that contains a semi colon (;) in the name, this will cause an additional group to be created on the next login. This additional group will be named the same but without the semi colon. This also happens using the ST Client, although on next login only one group will remain and this will be the duplicated one without the semi colon.
Workaround: Avoid adding a semi colon in the name of your group.
Collapsed subgroups can show incorrect presence number on the contact list at next login.
When a webchat user collapses a sub group within their contact list, on next login session this subgroup will not show any presence number beside subgroup name. Once you expand this group, the number will now appear.
Workaround: Keep your webchat groups expanded or expand the sub group if you want to see how many is online.
Blackberry Mobile Sametime client sometimes initially shows the Sametime id in the contact list instead of the user's full name on the top line of the business card (57776)
When the business card is displayed: the client will look up the user information from local cache, if present, the client will use the local cache to display the business card; if not, the client invokes a query to the server, and it displays the Sametime id instead of the full name in the "name" field temporarily, when the result comes back from server, the business card is updated. with the name. If there is a delay between the lookup and the result comes back from the sever after the business card is displayed, the user will see the Sametime id and later the user's full name.
Workaround: None
While using an iPhone you are unable to add all group chat participants to new contact (54708)
Users in a group chat that are not part of your contact list cannot be added to your contact list from the group chat. You must individually search for each name to add to your contact list.
Workaround: Search for each contact individually to add to your contact list.
Buddy list is out of sync with the server copy (23262)
The Sametime client indicates that your local buddy list is out of sync with the server copy. It prompts you to either sync with the server copy or use your local copy as master. If you choose to sync with the server copy, your buddy list will be lost. If you choose to use your local copy as master, the server will be updated with the new details.
Workaround: When prompted, choose to sync you local copy as master.
"Send a file" option is always disabled in the Sametime client (51432)
The File transfer icon in the Sametime client is disabled. File transfer between Sametime clients is currently not supported.
Workaround: Upload your file to the Files application and use the Share option to allow others to see it.
Sametime client's buddy list will not automatically update if a user changes their name (55584)
Each user must update their own buddy list in their Sametime client if a contact has been reseated or has had a name change.
Workaround: You can remove the contact from your buddy list, exit and restart the Sametime client, and re-add the contact.
Alternatively, you can use the Edit nickname feature and rename the contact.
Blackberry business card photos cannot be displayed (54374)
It is not possible to view a user's business card photo on Blackberry.
Workaround: None
Cannot remove a custom status message (51419) Note: This option is not available to all users.
In Web chat, the user can add a custom status message, which appears in the user's business card or chat window. The user cannot delete this custom message once added. The user can change this status but cannot delete it.
Workaround: Exit the web chat and log out. Log back in and open web chat; the custom message is removed and the default message is visible.
Using a Firefox browser, web chat does not open in a new tab when the "New windows are set to open in new tab" option is enabled (50366) Note: This option is not available to all users.
Using a Firefox browser with web chat, if the user selects to open new windows in tabs, web chat will continue to open in a new window.
Workaround: Use Internet Explorer or Safari browsers to open web chat in a tab.
In group chat the Create Link option does not allow you to enter a name (50767) Note: This option is not available to all users.
In Web chat, you cannot create a link in a group chat.
Workaround: Send links in individual chat windows.
The Web chat window is not visible the second time a user receives a message (55040) Note: This option is not available to all users.
When a Web chat contact list is minimized and you get a message from another user, a new chat window pops up initially but once you minimize the contact list and the chat window, it will not pop up nor blink after second message you receive from that user. The "New Message" statement appears in the status bar, but when there are multiple chat windows open you do not know which window the new message applies to.
Workaround: None
Web chat automatically restarts when a user redisplays their My Dashboard page after logging out from web chat (56343) Note: This option is not available to all users.
Using an Internet Explorer browser, the web chat contact list automatically restarts when you log out from the Sametime service (but stay logged in to IBM SmartCloud for Social Business) and open My Dashboard. This can occur in the following scenario:
1. Log in to the Sametime client.
2. Log in to IBM SmartCloud for Social Business with the same user credentials as step 1.
3. Wait until web chat automatically starts and log in to the web chat server.
Note that this action logs you out of the Sametime client from step 1.
4. Repeat step 1.
Note that this action logs you out of the web chat from step 3.
5. Close the web chat window.
6. Open an app such as Activities or Files.
7. Click "My Dashboard" and wait a few seconds.
The web chat window restarts again and you are forced out from the Sametime client. However, this action does not reoccur if you now repeat steps 4 to 7.
Workaround: None
For non-standard Windows themes, associated font settings may cause incorrect auto-scrolling of new web chat events for the sender and receiver (55459)
Windows themes may yield an unexpected web chat font size and prevent new message from scrolling properly.
Workaround: Change to Windows standard themes using Display Properties: Windows Classic or Windows XP.
Cannot change font style in group chat window for a web chat (61935)
Using group chat with Web chat, no rich text features are available. Therefore you cannot change the font style. This is expected behavior as this is not supported in a group chat.
Workaround: None
Web chat: Messages not received with popup blocker enabled (96171)
If a message is sent to a user with popups blocked for the web chat domain, the sender will not be given any indication that the recipient did not receive their message.
Workaround: Configure popup blockers to allow popups from the web chat domain.
The Webchat widget displays "I am Signed Out" when switching pages (109307)
When a user switches from page to page, the status in the Sametime WebChat widget might change from "I am Available" to "I am Signed Out" and back to "I am Available". This happens while the new page is loaded. For other users that have this user on their contact list or in a chat, there will be no change in the user's awareness while the user moves from page to page.
The Webchat widget - If you deselect from the "Automatically sign me in" option on IE, there may be logout issues when switching between pages. (110387)
Workaround
Select "Automatically sign me in" for the widget.
LLC1: Emotes not appearing correctly when sent to notes client user (103204 )
When sending emotes from a webchat user in LLC1 to a notes client user with embedded sametime, emotes do not translate to images when sent either as shortcuts or from the palette. Sending emotes from notes client sametime to webchat works fine.
Workaround
None
Skype
Skype UI extension is not available from a user's business card (44125)
Skype availability displays on a user's business card only if the user enters a Skype name for his or her profile.
Workaround
Ask the user to update their profile with a Skype name.
Tungle
The Propose a Meeting button displays for some contact records only (44578)
If Tungle is enabled on your user account, the Propose a Meeting button is an available action for each contact record that has a primary email address. The button does not display for contacts that do not have a primary email address.
Workaround
Enter a primary email address in the contact record.
SmartCloud Notes
Known problems for SmartCloud Notes are documented in the form of individual technotes in the Support knowledge base at http://www.ibm.com/software/lotus/support. As problems are discovered and resolved, the IBM Support team updates the knowledge base. By searching the knowledge base, you can quickly find workarounds or solutions to problems.
SmartCloud Notes only
To display SmartCloud Notes known issues and workarounds that pertain only to a SmartCloud Notes environment, click here .
Notes 9.0 issues
To display Notes 9.0 issues found in a non-cloud environment that SmartCloud Notes users might also encounter, click the following links:
Lotus Notes 8.5.3
To display Lotus Notes 8.5.3 issues found in a non-cloud environment that SmartCloud Notes users might also encounter, click the following links:
Lotus Notes 8.5.2
To display Lotus Notes 8.5.2 issues found in a non-cloud environment that SmartCloud Notes users might also encounter, click the following links:
Lotus Notes 8.5.1
To display Lotus Notes 8.5.1 issues found in a non-cloud environment that SmartCloud Notes users might also encounter, click the following links:
- Calendaring and Scheduling issues
- Client UI issues
- Lotus iNotes issues (applies to web client users)
- Instant Messaging issues
- Lotus Symphony issues
- Mail issues
- Replication issues
- Search issues
- Security issues
Unyte Events
Error on Step 5 of 8 (49070)
The following issue only applies to Unyte Events and not to SmartCloud Events.
Currently Unyte Events supports events duration of up to 23 hours. For example, a start time of 9am and an end time of 8am indicates that the event will end at 8am the following day.
However if the you create an Event and select the same end time as the start time (i.e. 9am start time and 9am end time), when you proceed to Step 5 of 8 (Registration preview) the application displays the following error: "A problem has occurred while attempting to process your request.".
Workaround
Create a new Event
Error on Step 5 of 8 (55134)
The following issue only applies to Unyte Events and not to SmartCloud Events.
When creating an Event, if you select a date and time for the Event that is in the past, then go back and correct your choice to indicate a future date, when you proceed to Step 5 of 8 (Registration preview) the application displays the following error: "A problem has occurred while attempting to process your request".
This happened because the validation failed the first time when the initial date and time was in the past even though you later selected a valid date.
Workaround
Create a new Event
Help
Documentation indicating that you can use the Ctrl key to select multiple uses is incorrect (71679)
The following statement in the Web Chat documentation is incorrect and should be disregarded: Note: You can use the Ctrl key to select multiple users (or Cmd + click on Macintosh). Workaround Close the web chat contact list window and reopen by selecting Chat from the Dashboard.
Learning Libary (MML)
Videos available from the Help menu (Help > Learning Library for Engage, iNotes, or Notes) are no longer being updated as of August 1, 2012.
Workaround: See the Video Library for the latest, up-to-date videos.
Selecting the 'Multimedia Library' link to return to the MML library in the active MML video dialog will result in an error page.
Workaround: Close the error page, close the active video window and return to the MML library for additional video selections.
Blogs
Blogs doesn't show proper error when trying to upload a file with virus(100892)
When trying to upload a file infected with virus, user gets a "Page not found error".
There should be proper error message in UI.
Workaround
None.
Sametime Meetings PCA moderators will see Start Call for short time (104113)
In case of multiple moderators participating in Sametime Meetings PC Audio call, if one moderator starts the audio call, other moderators will see the Start call for a very period of time, and then button
do change to "Join call".
Workaround
None
Sametime Meetings PCA moderators will hear "Participants line's are now muted" (103505)
If a moderator rejoins an auto muted call with automute option unchecked, the moderator will hear "Participants line's are now muted". The message indicate that existing users are still muted though new
users will not be auto muted.
Workaround
None
Sametime Meetings PCA Lecture style second user disappear in IE 9.0 (100821)
In lecture style of PC Audio call, if moderator gives presenter role to a participant, the name of second user next to participant is not visible in the list.
Workaround
Hovering the mouse over second user will bring back the name.
Sametime Meetings PCA Displays "Initializing Call" Indefinitely in Firefox(106784)
In Firefox when user enters in Sametime Meetings for using PCAudio, the UI conference panel shows "Initializing call" indefinitely. This issue applies to only users whose PCA plugin fails to read Firefox pref.js file.
Workaround
Follow the steps below:
1. Close all running Firefox browser instances.
2. Navigate to path : %APPDATA%\Mozilla\Firefox\Profiles\\
3. Rename pref.js to pref.js.backup
4. Restart Firefox browser.
After restart Firefox will create new copy of pref.js and the PCAudio call should work fine.
Sametime Meetings PCA Windows 7/ie9 only - unexpected yellow bar appears when installing new audio plugin from meeting room (106113)
In Internet Explorer, while installing a PCAudio plug-in a user may see the yellow bar to install the plug-in while also seeing the Install Dialog. This could occur if and earlier version PCAudio ActiveX plug-in did not uninstall properly on the machine.
Workaround
The issue is non blocking and the user is able to install the plug-in by proceeding as instructed in the Install Dialog.
Sametime Meetings PCA manually remove file while reinstalling audio plugin on IE9(105557)
On IE9, if user removes the audio plugin using Manage Add-on function of IE browser, browser may become unstable while reinstalling the audio plugin.
Workaround
Remove the file stwebactivexcontrolLL.ocx under C:\Windows\Downloaded Program Files\ manually after removing audio plugin using Manage Add-on function of IE browser , then reinstall plugin since this is a limitation of current installation.
Sametime Meetings PCA audio users using Safari and Firefox on Mac may see Not available (103961)
If user has installed PC audio plugin on Safari and removes the installed plugin from application partially, leaving the NPRTPlugin.webplugin, usage of Firefox in this case will lead user seeing "Not available" in PC audio conference panel.
Workaround : The user needs to clean up completely and not a partial clean up.
Sametime Meetings PCA audio user need to restart Safari browser after installing audio plugin(106226)
If user installs audio plugin using Safari installer, and tries to use the application without restarting the browser, user will be repeatedly get prompts for plugin install.
Workaround
Safari needs to be "QUIT" and "Restarted" once the installer is downloaded and installed.
Sametime Meetings PCA audio volume control minimum does not correspond to mute (100698 )
If user slides the microphone volume control slider to minimum, volume is reduced to minimum however it may not correspond to mute.
Workaround
User should use Mute control to achieve complete mute result.
Sametime Meetings PCA audio volume level changes automatically (90235)
When using Meetings Audio, volume of microphone is automatically controlled in Windows 7. This is a Windows operating system feature and can be disabled using Windows Control Panel->Hardware and Sound->Manage Audio devices->Communications tab.
Workaround
None |