Can't find what you are looking for? See the troubleshooting articles for
the following features: Activities, Meetings, Charts, Contacts, Events, Files, Forms, Instant
Messaging, My Network, Notes, iNotes, and Security.
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Activities
When creating Activity Entry bookmarks, unsafe URI patterns will not be saved
Data that can represent a XSS attack, if identified, is stripped from bookmark field.
e.g. javascript:// is considered dangerous and can allow XSS hacking.
javascript://abc will be converted to about:blank when saving a bookmark. Other dangerous patterns will be converted in similar pattern.
While attempting to save an entry with a tag over 64 characters in Activities, you receive an error message "We have encountered a problem" also known as browser error 500
Workaround
Keep Activity entry tags at 64 characters or less
Carriage returns in activity goals and notification messages are not rendered in email (47417)
When a user is notified about an Activity or entry, carriage returns in activity goal and notification message are not rendered.
Workaround
None.
Downloading a file from Activities that contains more than 50 bytes of Unicode characters in the file name loses some characters (50078)
This issue applies only to Internet Explorer 6 and 7. If a file contains more than 50 bytes of Unicode characters, or certain characters such as spaces (approximately 15-25 non-latin characters), Internet Explorer will only use the last 50 bytes of the file name. This results in a file name with missing characters from the beginning, and in some cases garbled characters in the beginning such as "%3E".
Workaround
When using Internet Explorer 6 or 7, shorten the file name to be smaller than the limit imposed by the browser.
Exporting an activity adds "" to beginning of CSV file (54419)
Exporting an activity to a CSV file adds the Byte Order Marker to the beginning of the file to allow some versions of Excel to open the file properly.
Workaround
Delete the Byte Order Marker from the cell or use the Text Importation wizard in Excel.
In long activity goals, blank lines and line feeds are not shown correctly (52556)
In Internet Explorer, if you click "...more" in an activity goal of over 4000 characters, the line breaks are not rendered, so you lose all the white space in the goal.
Workaround
None.
Some file names in Microsoft Word (.doc) files do not render correctly in activities when you use Internet Explorer 6 and 7 (50005)
Attach a Microsoft Word (.doc) file with a double byte character set (DBCS) name to an activity entry. Save the activity and then download the file. The file name that displays does not render correctly and is unreadable in activities.
This only occurs in Internet Explorer 6 and 7 (Internet Explorer 6 seems to have a slightly larger buffer). It does not occur in Internet Explorer 8 or higher.
Workaround
None.
Long description in activity entries and goals cannot be exported to CSV file (SPR #SYEE8E9VQ9)
If an activity entry or goal has more than 2K of data, only the first 2K of text can be exported to the CSV file using the Export Activity feature.
Workaround
None.
Notification emails for Activity updates no longer include salutations (25939)
Notification emails for Activity updates no longer include the salutation at the top of the email.
Workaround
None.
Very long field titles in Activities crash the browser (31710)
Titles on activities and activity entries are limited to 2K of data. This is equivalent to 2048 ASCII characters. The number of characters in other languages will depend on the UTF-8 encoding of the Unicode characters. See the following technote for more information:
http://www-01.ibm.com/support/docview.wss?rs=0&context=SSCYJJE&q1=title&uid=swg21396874&loc=en_US&cs=utf-8&lang=
Workaround
Do not create activities or activity entries with more than 2K of text.
Use full search option is not available when member is not found in type-ahead (SPR#SYEE8EERP6)
The Activities tool tip for adding new members suggests that if the name you want is not displayed, click Use full search to search for it.
This is not correct. The option is not available.
Workaround
Check the name or email address of the user and try again.
User is able to link to an internal file from an external activity(77694)
Internal files and folders can be linked to an external activity; however, only the members of the activity who have access to the file or folder can actually view the contents of the file or folder. The members who do not have access to the file or folder will get an Access Denied message.
Workaround
None.
In some languages the name order should display (last name, first name) (77751)
In some languages the name should display in last name, first name order but are displaying in first name, last name order instead.
Workaround
None.
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List of activity members displays cut-off (71725)
For an entry that has many comments, when notifying other people of a comment the list of activity members displays cut-off.
Workaround
If possible increase the display resolution on the pc to increase the viewable screen real estate.
Notify Other People link does not bring up the dialog box (77707)
Click the Notify Other People link to notify others of an entry/todo/comment and the Notify Other People dialog does not display.
Workaround
None
Administration
The "Display Challenge questions to users to confirm identity" option does not work (57733)
Setting the Password Reset Method to "Display Challenge questions to users to confirm identity" does not change the password reset method for users. The setting is accepted however the default password reset method using email to confirm identify is still used.
Workaround
None
Admin is not able to Edit a User(62208)
If the Admin has not yet setup a mail domain (Notes or iNotes) it is not possible to edit and save existing users.
Workaround
The administrator must configure the mail domain; then users can be edited and saved correctly.
Specific Phone Number format supported for User but not Company (76042)
The phone number format that begins with a "00" fails to be saved as the company's phone number. The same phone number format does work when it is used for the user's phone number.
Workaround
None
Browser exception error displays when the company administrator attempts to add a new user but leaves the email field empty (62028)
This issue occurs when a new user does not enter any value for the email field under account identity and passes by it either by using the tab key or mouse. As a result, there an error occurs on the Add User page along with a stack trace.
Workaround
Enter a valid email address in the email field before moving to the next filed.
Changing the email of a PENDING user can result in the loss of content (75834)
When an administrator changes the account identity email address of a Pending user, the system deletes that user and creates a new one with the new email address. This means any data that was assigned to that user will be deleted.
Workaround
Wait until the user activates their account before assigning content to them.
Case-specific integration server constraint for changetype in directory integration change files (70406)
For directory integration change files, the integration server does not process changetype operations where the changetype name contains a capital letter. For example, changetype "Add" entries are ignored but changetype "add" entries are processed.
Workaround: Use lower case characters for changetype specifications in directory integration change files.
Integration server documentation missing new error codes (74111)
The "Error code values for processed change files" topic is missing the following error codes:
1069 -- UNABLE_TO_VERIFY_EMAIL_DOMAIN -- Verification of the specified email domain failed.
1070 -- SUBSCRIBER_ADD_FAILED -- An AddSeat operation failed to add the specified subscriber.
1071 -- SUBSCRIBER_ADD_FAILED_TO_SEND_EMAIL -- An AddSeat operation failed to send the email to the new subscriber.
1072 -- SUBSCRIBER_SET_PASSWORD_FAILED -- The subscriber’s password entry was not processed.
1073 -- ADD_SEAT_FAILED_DUPLICATE_SUBSCRIPTION -- An AddSeat operation failed; completing the operation would create a duplicate subscription.
1074 -- ADD_SEAT_FAILED -- An AddSeat operation failed.
1075 -- PARAM_VALIDATION_TIME_ZONE_FAILED -- Time zone validation failed.
1076 -- ERROR_UNKNOWN_BSS_UP_EXCEPTION -- BSS validation failed.
1077 -- ERROR_TIMEZONENOT_INIT -- Time zone initialization failed.
1078 -- ERROR_LANGUAGESETTINGSNOT_INIT -- Language setting initialization failed.
1079 -- RULE_USER_WITHOUT_SUBSCRIPTION_FAILED -- No subscriptions were specified.
1080 -- RULE_ONLY_ONE_MAIL_SUB_PER_SUBSCRIBER -- Only one mail subscription per subscriber is allowed.
1081 -- RULE_ONLY_ONE_COLLAB_SUB_PER_SUBSCRIBER -- Only one collaboration subscription per subscriber is allowed.
1082 -- RULE_ONLY_MAIL_USER_CAN_HAVE_ONE_TIME_PASSWORD -- Only a mail subscriber can be provided a one-time password.
1083 -- RULE_ONLY_INOTES_USER_CAN_HAVE_ALT_EMAIL -- Only an iNotes user can be assigned an alternate email address.
1084 -- UNSUPPORTED_OPERATION_ADD_EXTRA_STORAGE -- A request for adding extra storage is not supported.
1085 -- SUBSCRIBER_ADD_EXTRA_STORAGE_FAILED -- A request for adding extra storage failed.
Integration server enablement topic is missing information (75950)
There is an omission in the "Requesting integration server enablement" help topic. The bulleted list under step 2 is missing the "Integration server user" bullet entry as follows:
- Integration server user – Specify a user name or account identity for whom an FTP account will be created for uploading integration server change files and downloading their results files through the FTP site.
- This is the account identity of the user for whom an FTP account will be created for uploading change files and downloading their associated report, log, and trace files.
Note: You can also specify a different account identity for whom an additional FTP account will be created for downloading authorization and application journal files.
- The specified user name or account identity must already exist and does not require an Administrator role.
- You can specify one or more administrators and can optionally create a user name or account identity specifically for the required task, for example llisid_admin@acme.com for integration server functions and llisid_journaladmin@acme.com for journaling functions.
Assignseat operation with just the NotesDN value fails (75189)
When using an AssignSeat operation in a user provisioning change file, you must specify a givenName, familyName, and NotesDN value for the user or the operation will fail. The givenName and familyName cannot be automatically derived from the NotesDN value.
The FileZilla 3.5.3 FTP client does not support the current integration and migration site use of SSL encryption on FTPS operations (78168)
The FileZilla 3.5.3 FTP client release removed support for the SSL_RSA_WITH_3DES_EDE_CBC_SHA cipher suite (also known as DES-CBC3-SHA). This effectively prevents successful connection and transfer of files between this version of FileZilla and the integration and migration site. The integration and migration site facilitates user provisioning change file and directory integration change file FTP upload from an organization's on-premise environment to the cloud-based integration server.
Workaround: Use an earlier version of FileZilla or some other FTP client that supports the SSL_RSA_WITH_3DES_EDE_CBC_SHA cipher suite (also known as DES-CBC3-SHA). The integration and migration site can be accessed with FTP clients that support SSL_RSA_WITH_3DES_EDE_CBC_SHA (also known as DES-CBC3-SHA).
Error message improvements needed for integration server operations (80362)
The error message that results from using an invalid subscriptionID entry in an AssignSeat operation has been 1024 (ERROR_INVALID_SUBSCRIPTIONID2). The resultant error should instead be 1003 (INVALID_SUBSCRIPTION). Background: When performing an AssignSeat operation, a subscriptionID2 entry is not a valid parameter; only the single subscriptionID entry is valid for this operation type. In the April release this error, which previously yielded error code 1024, will instead yield error code 1003.
The error code 1016 (ERROR_UNKNOWN_BSS_EXCEPTION) is used to address a range of errors. Work is underway to attach a more meaningful error code to problem events. For example, the error that results from specifying an invalid subscriptionID2 entry in a ChangeSeat operation will be changed from 1016 (ERROR_UNKNOWN_BSS_EXCEPTION) to 1021 (ERROR_INVALID_TARGET_SUBSCRIPTION) in the April release.
Contacts
The 'About Me' field of the My Profile page is limited to 1,000 single byte characters.(75939)
Workaround:
If you are entering multi-byte characters, reduce the number of characters you enter to ensure it will be saved within the restriction of 1,000 bytes.
Cannot search for user profiles with special characters (52404)
If a special character, such as a parenthesis '(', is part of a user's name, a search that includes the special character might not return a result.
Workaround
Search for the part of the user name that does not include the special character.
Search function in Contacts is not accent insensitive (48498)
Search is accent-sensitive. Your search term must include accented characters if the name that you are looking for has accented characters.
Workaround
If the contact name contains an accent, the search term must include the accent.
Communities
Shared files reappear on reading the removed widget of the community (51291)
If you remove the Files widget from a community, the files and folders that appeared there will continue to be shared with that community. Removing the widget does not remove the shares. Therefore, if the widget is re-added to the community, then the same set of files and folders will reappear.
Workaround
None. This is working as designed.
Searching for a term within the title for many communities does not return all communities (54491)
Not all communities with the search term are returned. Only the communities that have the search term as a tag are returned. Search is designed to find community names based on an exact match or a wildcard query. The Development team does not have any plans to provide ngram search support yet
Workaround
Use wildcard characters in the search term for more complete result sets.
Community's upload image feature doesn't work using the keyboard instead of the button. (54647)
Start a community and click the "Upload a Community Image" link to get a "Browse..." dialog, then use the tab key to move the focus on it, press the Enter key to invoke it. It worked as the save function not as an upload function. The Community is saved without the uploading image. This is a third party software bug. The browser provides the file browse control support.
Workaround
The space bar can be used to invoke browsing.
Community name does not appear in the type-ahead list when you perform a search (48936)
If a community name begins with quotation marks or a back slash, the community name will not appear in the type-ahead list when performing a search.
Workaround
None
Search queries do not work correctly when using brackets [ ] (36624)
Search queries might not work correctly when you use the brackets reserved characters in a search: [ ]
For example, a search query that contains "My stuff [really important]" might not provide the expected results.
Workaround
If you use a reserved character in a search query and do not get expected results, try to use a different search query by removing the reserved characters.
The Description field in a community form has a limit length (53948)
When creating or editing a community, there is a 2048 byte limit associated with the Description field in the community form. This is not documented in help.
Workaround
Do not create a community description with more than 2048 bytes of data.
ALT text for images in browsers (58775)
Online help uses the ALT property on images to display alternate text if the image does not exist, cannot be displayed, or cannot be downloaded to the browser. The ALT property is also read by tools such as screen readers to aid accessibility.
Microsoft Internet Explorer and Mozilla Firefox browsers treat the ALT property different ways. Internet Explorer treats the ALT text as hover help. Firefox does not treat the ALT text as hover help; Firefox only uses the text if the image is broken or if it is read by a screen reader
Workaround
None. This is working as designed. |
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Add and Invite Members text box moves across screen when greater than 65 characters are entered; only on Internet Explorer 6 and Internet Explorer 8 (57323)
When you are in the Community's Members page and click Add Members, or Invite Members, and then you enter a user name or group name over 65 characters in the name box the text box and whole line begins to move left across the page as you enter more characters. This is just a display issue, and the user/group are added correctly. This only occurs with Internet Explorer 6 and Internet Explorer 8 browsers. The problem does not occur with a Firefox browser.
Workaround
None
Community Overview tags type-ahead doesn't work correctly (YZZG8FPEJU)
When you open a Community to the Overview page and within the Tags widget, click "Find a tag", as you begin to enter the name of a tag, the type-ahead suggestions are the tags from the "My Communities" cloud and not the tags on the "Overview" cloud.
Workaround
Select a tag from the Tag cloud which is displayed on the Community's Overview page.
Missing information on sending surveys to communities (52469)
The online Help for the Communities application is missing information on how to send a survey to a community.
Workaround
None
Open and moderated Communities are not available (70783)
The online help for the Communities application discusses open and moderated communities. Open and moderated communities are not available in the IBM SmartCloud for Social Business portfolio.
Workaround
None.
In some languages the name order should display (last name, first name) (77867)
In some languages the name should display in last name, first name order but are displaying in first name, last name order instead.
Workaround
None.
Forms
Form not visible in Files after creation (29532, 29529)
If either of the following are true, the form will not store correctly and will not be visible in Files after saving:
- If the Description field contains more than 2047 characters of text.
- If the Tags field contains more than 254 characters of text.
Workaround
Keep the length of the Description field less than 2048 characters of text and keep the length of the Tags field less than 255 characters of text.
Files
Demoting editors on a file has moved (73055)
To demote a user from editor on a file to reader, navigate to the Sharing tab on the file summary page. Click the link for "See who has shared...". Click the X next to the name of the user. The dialog that opens will have a button that allows you to demote the user to reader.
The dialog for removing organization public access has a confusing typo (71321)
When removing organization public access from a file a dialog opens with information about what it means to remove public access. Removing public access from a file will be automatically remove the file from any public folders or communities. The warning message that is displayed reads "If access is removed, the file is removed from folders and communities that are not organization public...", which is the opposite of what is true. The message should read "If access is removed, the file is removed from folders and communities that are organization public..."
The Pinned Folder option does not appear when selecting a folder from Activities (72658)
When selecting a folder from Files within an Activity the picker dialog does not include a link to show Pinned Folders. Folders can be located through other navigation options.
Some files report an error when downloaded in Internet Explorer (72659)
When downloading files in Internet Explorer, a user may encounter an error indicating that Internet Explorer could not download the file. In rare circumstances a user can receive two sets of browser cookies that conflict. To work around this issue, instruct Internet Explorer to remove all cookies by following the instructions here
http://support.microsoft.com/kb/278835
Files API returns 0 instead of -1 when there are no anonymous downloads or comments
Previously, the Files CMIS API would return -1 when the count of anonymous downloads or comments was not known in that particular call. In the most recent version the count is always known, so the value will always be 0 or higher.
Folders shared with LDAP groups do not immediately appear in the "Folders Shared with Me" view (55793)
After sharing folders with LDAP groups, the group members may not immediately see the folders in "Folders Shared with Me" view.
Workaround
Wait 10 minutes after you share and then click on the "Folders Shared with Me" view again. The folders should appear.
"Upload to folders" dialog box only allows the user to upload one file at a time (42356)
When attempting to upload multiple files, you are given the option to upload only a single file at a time. This occurs when one of the following circumstances is true:
- Adobe Flash is not installed.
- The browser you are using does not have a Flash plug-in.
- The Flash plug-in is installed but is not working.
- An unsupported version of Flash is installed.
Workaround
Check the version of Flash you have installed on your browser. For more information, see: http://kb2.adobe.com/cps/155/tn_15507.html.
Files failing in a lookup in LDAPServiceProviderBSSEx because trace was set to all for com.ibm.lotus.lotuslive.connections.waltz.*. (77996)
If tracing is set to trace on all for
com.
ibm.lotus.
lotuslive.connections.waltz.* Files will fail in a lookup on LDAPServiceProviderBSSEx.
Workaround
Do not turn tracing on for
com.
ibm.lotus.
lotuslive
Character string length consideration when searching for file folders (74258)
When searching for a folder by name, if using 3 or more characters as search string criteria, all folder names that contain the criteria are returned. However, if using 2 or less characters as search string criteria, only folder names that exactly match the search string are returned. To return folder names that contain the search string criteria, regardless of number of characters in the string, append the asterisk "*" wildcard after the search string criteria.
General
Changing product names
The LotusLive portfolio of offerings has been renamed IBM SmartCloud for Social Business. The following table lists the old and new names for offerings in the portfolio:
Old Name New Name
IBM LotusLive Meetings IBM SmartCloud Meetings
IBM LotusLive Events IBM SmartCloud Events
IBM LotusLive Connections IBM SmartCloud Connections
IBM LotusLive Engage IBM SmartCloud Engage
IBM LotusLive iNotes IBM SmartCloud iNotes
IBM LotusLive Notes IBM SmartCloud Notes
IBM LotusLive Plus IBM SmartCloud Plus
You will gradually see the new name implemented in IBM user interfaces and documentation over the coming months. Until this implementation has been completed, you might see instances of both old and new names in these offerings
If you are working with more than one companies and they have different customization to the mega menu on top, after you log off from one company and log on to the next, you may see customization from previous company (e.g. company logo).
Workaround
Wait 20 min before you log on to the next company. You can also clear your browser cache.
:ckeditor: cell merge down doesn't work in Internet Explorer 6 and 7
Workaround
None
Error produced when trying to use the 'View a Folder' Flash help link on the Multimedia Library for SmartCloud iNotes page (57728)
The 'View a Folder' Flash Help link on the Multimedia Library for SmartCloud iNotes page does not work.
Workaround
Select the Web Help link on the Multimedia Library for SmartCloud iNotes page
IP Address restrictions not supported for some mail protocols (43048)
IP address restrictions cannot be applied to the following protocols: SMTP, POP, IMAP
Workaround
None
IP address and BlackBerry mobile authenticated via BES
IP address restrictions cannot be applied to mobile devices that are authenticated through the BES server.
Workaround
None
JavaScript error is received when logging onto the Dashboard (56489)
When you log onto SmartCloud, the following JavaScript error is generated: " Access denied"
Workaround
- For Internet Explorer 6, download the patch from the following website: http://support.microsoft.com/kb/889407
- For Internet Explorer 7, there is no workaround at this time.
Not able to search on some words in Japanese (42570)
Some Japanese words are not searchable. Also, if one word in the string is not searchable, it will make the whole string not searchable as well.
Workaround
None
Scroll bar accommodates width when contacts exceed 75 characters (40662)
If the contact name or email exceeds 75 characters, a scroll bar will appear in the search box and the contacts list to accommodate the width.
Workaround
None
Tag is truncated to 50 characters (17 DBCS) without warning (42337)
When creating a tag with more than 17 DBCS characters, the information is truncated and not saved. No error message is received.
All tags over 50 characters (17 DBCS characters) will be truncated at 50 characters prior to being saved.
Workaround
Limit your tags to 50 characters (17 DBCS characters).
Top banner does not display properly (43148)
When using the Safari v3.2.x browser on Mac operating systems v10.5.x, the top banner does not display properly on the personal settings page, some administration panel pages, and from the iNotes mail service.
Workaround
Upgrade to a later version of Safari, if possible, or use a different browser that is supported by SmartCloud and by your operating system.
User receives error after administrator changes their email address (41951)
If you try to access Communities or Activities immediately after an administrator changed your email address, you will receive an error. The user repository needs time to process the change.
Workaround
None. The issue resolves itself after about a minute.
User entitlements additions or removals are not immediately reflected in the user interface (56913)
The user interface displays the services to which a user is entitled. If your company administrator adds or removes services to your account while you are logged in, the user interface will not reflect those changes for a few minutes. The user interface improves end user performance by limiting how often end user entitlements are checked. While the entitlement is immediately provided or revoked based on company administrator action, the current set of entitlements will continue to be displayed in the user interface until the next time the server does an efficient entitlement check. If you navigate directly to a newly entitled service directly through a URL, you will be successful. If you try to navigate to a removed entitlement, you will be blocked because access checks are done immediately.
Workaround
Wait a few minutes and the user interface will reflect the changes.
Login and logout event missing from journaling when the user is deleted (66257)
If a user logged in to the system using the login page then that user account is immediately deleted from the system, any login and logout events of the user that may have happened within the 12 minutes before account deletion will be missing from journaling.
Workaround:
None
Error message displays in a federated environment when you view an RSS feed for SmartCloud Connections applications (76028)
Viewing SmartCloud Connections RSS feeds in federated environments is not supported - deployments where you can log in once to visit several websites. If you subscribe to an RSS feed, you might be challenged by password authentication or an error message when you try to view RSS feeds from SmartCloud Connections applications such as Activities, Communities, and Files.
Workaround
None.
iNotes
Mail
SmartCloud iNotes cannot use a Notes address to send an email message
When using SmartCloud iNotes to send or receive email messages, traditional email addresses (for example, name@us.ibm.com) are used. Notes addresses (for example, Name/New York/IBM) are not used.
When you use Lotus Notes 8.x to export contacts in the .csv format, however the email address is stored (either Notes or email address) is how the email address is exported. When you use the .csv file to import these contacts into SmartCloud iNotes, if the email address was stored in the .csv file, it is stored in the Email address field. However, if the Notes address was stored in the .csv file, it is stored in the Notes field. When sending emails in SmartCloud iNotes, the email address specified in the Email address field is used. SmartCloud iNotes cannot use a Notes address to send an email.
Workaround
Lotus Notes 8.5.x and later users should export contacts in the vCard (.vcf) format. No workaround is available for users of earlier versions of Lotus Notes.
Occasionally search results may not be immediately available
Occasionally, search results may not be immediately available in iNotes. We are reindexing your search index and your results will be available in a few minutes. Please try your search again in a few minutes.
Workaround
None
Refresh your search results page after deleting a spam message
When you search your email and delete a spam message from the search results, refresh the search results page to update the number of messages listed. You might have to refresh the page more than once to see the updated results.
The date selection feature for Out-of-Office notification operates independently from your Weeks start with calendar preference setting
If you update your
Weeks start with calendar preference setting to a value other than the default value, the changes are not reflected in the Out-of-Office mini calendar view. Use caution when selecting dates for Out-of-Office notification.
Cannot actually send an attachment of the stated maximum size
The maximum size for an email message that you send, including all attachments, is 30 MB. There is approximately 1.5 MB used for fields in the email other than the email text and attachments. Therefore, the maximum size of the email message text and all attachments is 28.5 MB.
Selecting attributes for new email message text when using the Rich Text Editor
When using the Rich Text Editor to compose a new email message, you might observe one or more of the following: the formatting for an inserted link cannot be edited, if you paste formatted text from another application, errors might occur, if you select text formatting, such as font size, bold, or italics, text you enter does not reflect the selected formatting, if you select white as the default background color, black is displayed in the sample color box.
Workaround
Enter all email message text and then select the desired attributes, for example, font size, color and bold. To format your message text, for example, with bullets or numbering, select the text you want to format and then select the desired formatting options. If you want to copy and paste text from Microsoft Word or formatted text from another application, select the desired attributes after pasting the text.
Emails might be truncated for some users
If you are using other software, such as Microsoft Word, to generate email content that you want to copy to a SmartCloud iNotes email, make sure you do not specify a negative margin value for your email text. Specifying a negative margin value can result in the message text being truncated when you send the email message. In this case, the recipient of your email might not be able to view the entire email.
This can occur in the following environments:
- Windows XP
- Windows 7
- Internet Explorer 7
- Internet Explorer 8
- Firefox 3.
x
Workaround
If you experience this issue, you can set up IMAP access to read the email using another email client, such as Outlook.
Security message displayed in Internet Explorer Version 9 when cutting and pasting images in message text
When pasting an image to the Rich Text Editor (RTE) in the Mail compose page, IE9 displays a security content message "Only secured content is displayed." with a "Show all content" button. If you do not select the "Show all content" button and just close the message box, the pull-down menus for 'Background Color', 'Text Color', 'Font Name' and 'Font Size' in the RTE toolbar do not work after the image is pasted.
Find file button not displaying correctly in Internet Explorer Version 9
When using Internet Explorer Version 9 and creating an email message, the button used to attach a file is not displaying correctly. File uploads will be limited to one file.
Mail data is not loaded when opening a draft in Internet Explorer Version 9
When using Internet Explorer Version 9 and creating an email message, if you save it as a draft, select Close to return to the Drafts folder, and then reopen the draft, none of the contents are saved. You must return to the Drafts folder, reopen the draft, and edit the draft again to save your changes.
Bullets and numbers not displaying correctly in lists when using Internet Explorer Version 9
When using Internet Explorer Version 9 and creating an email message, if you add a bulleted list or numbered list in the Rich Text Editor (RTE), the bullets and numbers do not display correctly.
When printing from Internet Explorer 6, not all content is included in the print out
When content is cropped, it is not printed. This problem is related to the Internet Explorer 6 browser and cannot be fixed by the email offering.
Workaround
Print from another web browser.
Table cells not merged properly when using Internet Explorer 6 or Internet Explorer 7
Table cells are not merged properly when you insert a table with several cells and then select Merge down.
Workaround
None
Attaching files to a message with a supported Microsoft Internet Explorer browser, but no Adobe Flash Player plugin
If the Adobe Flash Player plugin for the supported Microsoft Internet Explorer browser is not installed, when you create a message, you can attach files to the message, but you can only attach one file at a time. When the Adobe Flash Player plugin is installed, you can simultaneously attach multiple files to a message.
Using Opera browsers
For the supported Opera browsers, when you create or reply to SmartCloud iNotes email messages, the rich text editor capabilities that you find when using other browsers are not available. A text area is available for use.
Problem sending email messages with Opera 10.51
If you use Opera 10.51 to send email messages, when you click Send, one of two problems might occur:
1. The message is not sent and the Compose page continues to be displayed.
2. An error message is displayed. The message indicates that a problem has occurred and you need to save your work before continuing.
Workaround
Use a different version of the Opera browser. This problem has not been recreated with any of the other supported Opera browsers.
Subject or contents of email not displaying correctly
The SmartCloud iNotes email messaging service is compliant with the RFC MIME message standard. If you receive an email that does not conform to this standard, for example, missing information in the email body, you might see corrupted email contents when displaying the email.
Subject or contents of email not displaying correctly
The SmartCloud iNotes email messaging service is compliant with the RFC MIME message standard. If you receive an email that does not conform to this standard, for example, missing information in the email body, you might see corrupted email contents when displaying the email.
Searching across folders with names starting with "-" or other special characters might return unexpected results
If you create a folder name with special characters, put mail into the new folder, rename the new folder, and then search email in that folder, the old name with the special characters as well as the new folder name are displayed when providing search results. Special characters that will cause problems include:
+ - & | ! ( ) { } [ ] ^ " ~ * ? : \ && ||
Emails not being received due to settings specified by email service provider
Email sent from a SmartCloud iNotes account to an external account might be blocked due to filter settings specified by the recipient's email service provider.
Workaround
None
Unexpected results returned when using a foldername starting with "-" and searching after renaming the folder
If a folder name is created using a hyphen at the beginning of the name, and email is moved to that folder, renaming that folder returns unexpected results from a search for that email. Both the new name and the original name containing the hyphen are returned from the search.
Workaround
None
Calendar
Date on calendar highlighted incorrectly when creating an event
While creating a new calendar event, if the operating system time zone is different from the time zone of the user who logs into SmartCloud iNotes, the date highlighted on the calendar might be different from the date you selected for the event start date.
Workaround
None. Be aware of the date that is selected when creating an event.
Unsupported message from Notes meeting invitation
You are sent a repeating meeting invitation from a Notes user. After you accept the invitation, the Notes user changes the time of one of the instances. The result is that iNotes will post a message that this is an unsupported message from Notes.
Workaround
None
"Keep me informed of updates" option is ignored when a SmartCloud iNotes invite is declined by a recipient using Lotus Notes
A SmartCloud iNotes invite is sent to a recipient using Lotus Notes. The recipient declines the invite but selects the option "Keep me informed of updates". If subsequent changes are made to the original invite, the recipient is not informed.
Workaround
None
Repeating meeting response information from a repeating Notes calendar does not display
You send a repeating meeting invitation to a Notes user. The Notes user accepts it and sends you a response. When you open the response message, the meetings description information does not display.
Workaround
None
Scheduling and responding to repeating meeting invitations with Notes users
When you schedule a repeating meeting and include Notes users on your invitee list, responses from Notes users are reflected in your calendar, but the email notification you receive might not contain response details for all the meeting instances. When scheduling a repeating meeting, request a response from all invitees for all instances of the meeting. This ensures that you are up-to-date on attendance status for each instance of your meeting. If you receive an updated meeting invitation from a Notes user, the email notification you receive might not contain response details for all meeting instances, but you can respond to the updated invitation, even if you declined the original invitation.
In the following scenario the date displayed in the calendar event might be incorrect
The wrong date is displayed in calendar entries when all of the following conditions are met:
- SmartCloud iNotes is used to send a calendar entry to a Lotus Notes user.
- The person who creates the calendar entry is using a computer where the operating system is referencing a different locale and date-time format than the person who receives the calendar entry.
Workaround
On the system where Lotus Notes is installed, change the operating system date-time format and locale to match the locale and date-time format on the SmartCloud iNotes system. You can also work around the problem by comparing the date and time format on the invitation. If the start date occurs after the end date, the end date has been incorrectly identified. To resolve the problem, specify the correct end date.
Repeating meetings are canceled when one instance is canceled
You are sent a repeating meeting invitation from a Notes user. After you accept the invitation, the Notes user cancels one of the instances. The result is that all instances of the repeating meeting are canceled.
Workaround
None
Meeting dates might not be displayed in an updated meeting notice
If you schedule a repeating meeting and then remove an invitee from all instances of the repeating meeting, that invitee receives an updated meeting notice. In some cases, the meeting dates are not displayed. This can also occur if you cancel all instances of the repeating meeting.
Time zone differences between operating system and calendar functions
If the operating system time zone is different from the time zone of the user who logs on to SmartCloud iNotes, when the SmartCloud iNotes user goes to the calendar to create a new event, the date highlighted on the calendar might be different from the date selected when you select a start date for the event.
Personal calendar naming convention
Your personal calendar is labeled either 'Personal Calendar' or with your user name, depending on when your account was set up. If your first name and last name cannot be retrieved, then the LOCAL PART of your email address is used instead of 'Personal Calendar'. You can edit the name and description of your personal calendar. If you delete the title of your personal calendar, the title reverts to 'No title'.
Unable to send/respond to an invite to/from an iOS device
If you send an invitation and the invitation is viewed on an iOS device, no response can be sent from the iOS device.
If you create an event in a secondary or corporate calendar on an iOS device, the 'invitee' field will be ignored on the iOS device.
Users authorized as Authors cannot edit events on shared calendars using iOS4.x
On iOS4.x, if you view an invitation from another user in a calendar owned by a third user, you cannot respond or edit the event.
On iOS4.x, if you create an event in another user's calendar, you cannot edit the event.
Ghost events are not shown as ghost events if you are not the owner of the calendar
If you are following a calendar owned by another user, invitations sent to the owner of the calendar do not show up as ghost events for you.
Contacts
The same item is recorded twice in corporate directory
If you have authorization to import corporate contacts, before you import corporate contacts, verify that your account administrator used the SmartCloud iNotes import process to import existing corporate contacts. If your administrator used another import method, you might see duplicate entries when importing corporate contacts.
Displaying more than 3000 members returns a 504 timeout error
An administrative group cannot have more than 2000 members. When an administrator adds more than 2000 members, the system returns an error message to indicate that the limit has been exceeded.
Workaround
Create more than 1 administrative group with the same configuration when there is a need for having over 2000 members.
Other
Unexpected results can occur when using the Back button in your browser
Using the Back button in your browser can result in an unexpected error message being displayed. This can occur after certain delete or update operations.
Workaround:
Select another option or menu item on the screen to exit the current window and display a new window.
Protection for your account
In order to protect your account against abuse, only 5000 new email messages can be received while you are not logged in to your account. Additional email messages will be returned to the sender until you log in to your account again.
Using Skype with SmartCloud iNotes
If you have a Skype plug-in running while you are logged into SmartCloud iNotes, the email address that displays when you reply to or create email messages might not be correct. Specifically, text such as 'begin_of_the_skype_highlighting' and 'end_of_the_skype_highlighting' might be displayed in the To:, cc:, or bcc: fields.
Workaround
Delete the extra characters in the To:, cc:, or bcc: fields that are not part of the email address.
One-time password behavior when accessing SmartCloud iNotes non-web protocol
When your account administrator sets a one-time password for you, you must change that password after logging in to your iNotes account via Web Access. However, when you try to access IMAP, POP and SMTP on SmartCloud iNotes, you can use this one-time password to log in over and over again and you are not forced to change it.
The Chrome browser is not supported.
Accepting connection requests does not work.
Meetings
Browser cannot find Java plug-in (48782)
Upgrading to Firefox 3.6 causes a problem where the browser cannot find the Java plug-in. This is a browser limitation.
You can find additional details at the following URL:
http://www-01.ibm.com/support/docview.wss?uid=swg1IZ70095
Workaround
None
Cannot present SmartSuite file in Meetings (49012)
File types .lwp .prz and .123 are no longer supported.
Workaround
To resolve the issue, perform one of the following:
- Save the file in a Microsoft Office file format and then publish the file.
- Use the application sharing feature in Meetings.
Characters in a Microsoft Excel file appear incorrectly when uploaded to a meeting (49546)
When a Microsoft Excel file is uploaded to a meeting, some of the characters appear incorrectly. Some examples include dotted lines that do not appear, double lines that appear as one solid line, or changes to the format of dates.
Workaround
Use the application sharing feature in Meetings
Dialing out to attendee using an international number does not work (46722)
If a participant enters an international phone number and country code starting with a plus sign (+) when joining a meeting (For example, +353 for a number in Ireland or +44 for a number in England), and if the host later right-clicks the participant's name in the roster and selects the "Dial Out" option, the phone number in the Dialing dialog will be missing the plus sign (+) that was originally entered by the participant at join time. Dialing out to the number does not work because the plus sign missing.
This known issue does not apply to participants who enter a North American phone number, for example, 1-888-123-4567, because the plus sign is not needed in Meetings.
Workaround
Perform one of the following workarounds:
- Participants can enter international dialing out prefixes, for example, 011, instead of using the plus sign (+).
- If the host recognizes that the phone number is an international number, they can add the plus sign (+) to the beginning of the number before dialing.
Dialing out to international toll free numbers does not work (57780)
As a meeting moderator you will be unable to dial out to an international toll free number while using audiocast or a meeting recording. International toll numbers work properly. This issue applies to all locations.
Workaround
None
Document published in a meeting does not display after a poll is taken (41629)
In a meeting, while viewing a document that was published by the meeting host, a poll is taken. After exiting the Poll dialog box, the participant's meeting displays a blank screen instead of the published document.
The following add-ons cause this behavior:
- Firefox Add-ons - Installed browser themes
- Java Development Kits or Java Deployment Kits
- Toolbars such as Yahoo Toolbar
Workaround
- If you have a theme installed for Firefox, uninstall the browser theme and use the basic browser.
- If you have toolbars installed, uninstall the toolbar.
- Uninstall any Java Deployment Kits or Java Development Kits that are not necessary.
Error received while viewing an application on a Mac (42169)
This known issue only applies to Mac users.
While the meeting host is using application sharing, a meeting participant selects the Dialing Options or Call Information options from the toolbar Audio menu or button. The participant then opens and closes the dialog boxes continuously, with high frequency, for a prolonged period of time. An internal server error is generated.
Workaround
Select the option again from the Audio menu. The dialog box will display properly.
Highlighter covers text in .doc and .docx files (47630)
When presenting big doc(x) files using Internet Explorer 8, the highlighter might become fully opaque.
Workaround
Use a different supported browser.
Host receives error message in conference window while hosting a meeting with Audio Integration enabled (44973)
Users that do not have access to Audio Integration with their account will cause an error message to display if they try to attend a meeting that has Audio Integration enabled. The message will appear in the conference window of the meeting host.
Only certain user accounts are effected. The message does not have any affect on users who have access to Audio Integration or to the person hosting the meeting. The host can dismiss the message and the meeting can continue as normal.
Workaround
None
Issue with sharing applications that use Overlay windows (56576)
Applications that use overlay windows such as Avaya Communicator, and others, are not visible when shared on Windows XP. Overlay windows are created by specifying the WS_EX_OVERLAYED flag on window creation.
Transparent windows are generally created as overlay windows.
Workaround
Application sharing can be instructed to capture overlay windows by specifying the following registry entry (a DWORD):
HKEY_CURRENT_USER\Software\AppShare\UseCaptureBlt=1
Additionally, depending on the display resolution you may need to specify "Best Image" for "Sharing Optimization" to avoid using a scaled capture with the display which ignores the registry setting.
Issues with the Audiocast and Recording dialogs display in SmartCloud Engage Meetings for a 1024 x 768 resolution display (53941)
Dialog boxes will open left aligned and when the presentation area is made wider, the dialog boxes will remain in the same left aligned position. Since Internet Explorer does not support the max-width property, the width of the dialog boxes in Internet Explorer will be equal to the width of presentation area. This means that the wider you make presentation area, the wider the dialogs will be.
Workaround
Use a higher resolution and maximize the browser window.
Meeting poll crashes when moderator tries to print results (45051)
After conducting a poll in a meeting, the meeting host attempts to print the results. The meeting crashes.
Workaround
None
Message received while trying to download a saved meeting chat or file (56211)
After a meeting has ended, you try to download a saved chat or a transferred file and you receive a dialog box with the following message: "Are you sure you want to navigate away from this page?"
Workaround
Click OK in the dialog box and you will receive the option to download the file.
Microsoft Excel file will not publish correctly in a meeting (42532)
While attempting to publish a Microsoft Excel files in a meeting, the file will not publish and you receive an error.
Microsoft Excel files that have custom views defined do not get converted and will not publish.
Workaround
Open the file and remove all the custom views. To do this go to View > Custom Views. Then 'Delete' all the elements from 'Views'.
Some PDF files are not uploaded in the meeting (45447)
Publishing of PDF files that use fonts not natively supported by the converter will fail.
Workaround
- Embed the font when creating the PDF file
- Use the application sharing feature in the meeting
Participant meeting view does not update to full screen on a Mac (46711)
When sharing a keynote presentation in a meeting, the host updates the view to 'Full Screen'. The participant viewer does not update and continues to show the last view that was not full screen . This known issues applies only to Mac machines.
Workaround
Perform one of the following options:
Share all applications in the conference instead of only in 'Keynote'.
Select the "Allow Expose, Dashboard and others to use screen" setting in the Slideshow Preferences to share a full-screen Keynote presentation.
Presenting a password protected file in a meeting fails (20334)
When attempting to present a password protected document in a meeting, you receive an error message. The password protection feature for documents is not supported.
Workaround
To resolve this problem, open your file, save the file without a password, and then try publishing it again.
Some Japanese characters do not display correctly when presenting a Symphony document in a meeting (53365)
Some uncommon Japanese characters do no display correctly when presenting a published Symphony document in a meeting.
Workaround
Use the application sharing feature in Meetings.
Time stamp is not correct for some activities (49177)
The time stamp is not correct for activities created during a meeting for some locations.
Workaround
When you create the activity, modify the time stamp manually.
Meetings for Mobile clients known issues
A separate article entitled LotusLive Meetings for Mobile devices known limitations
is available in this wiki.
The "System requirements for LotusLive Meetings for mobile clients" topic states that Apple iPhone and iPad 3.x and above is supported; it should say specifically that iOS 4.x + is also supported.
Sametime/Chat
Enhancements to IBM Sametime Client (77710)
There is an available patch to the IBM Sametime Client that will ensure that you are using the latest security fixes for the IBM Sametime Client.
Users that utilize these versions should strongly consider upgrading to the most recent version.
IBM SmartCloud Sametime 8.5.2 and earlier clients for Windows downloaded prior to March 3rd, 2012.
IBM SmartCloud Sametime 8.5.2 and earlier clients for Linux downloaded prior to March 3rd, 2012.
IBM SmartCloud Sametime 8.5.2 and earlier clients for OSX downloaded prior to March 3rd, 2012.
Workaround
The latest Sametime client can be downloaded from the following location:
https://apps.lotuslive.com/downloads/index/im_options
WebChat: folder name with semicolon causes an extra folder added (75331)
If a user creates a personal group that contains a semi colon (;) in the name, this will cause an additional group to be created on the next login. This additional group will be named the same but without the semi colon. This also happens using the ST Client, although on next login only one group will remain and this will be the duplicated one without the semi colon.
Workaround
Avoid adding a semi colon in the name of your group.
When a webchat contact list group is collapsed during a session, on next login to webchat, the group will show '0' members (75650)
When a webchat contact list group is collapsed during a session, on next login to webchat, the group will show '0' members even if there is users online within that group. Once you expand this group, the number will change to the correct presence number.
Workaround
Keep your webchat groups expanded or expand the group if you want to see how many is online.
Collapsed subgroups can show incorrect presence number on the contact list at next login. (75659)
When a webchat user collapses a sub group within their contact list, on next login session this subgroup will not show any presence number beside subgroup name. Once you expand this group, the number will now appear.
Workaround
Keep your webchat groups expanded or expand the sub group if you want to see how many is online.
The number of online user is wrong for an auto-expanded folder. (75334)
If you add online contacts to an expanded group, after logging out of this webchat session and log back in, the expanded group now has an incorrect presence number. It will display as one less than it should be.
Workaround
None
Refresh (F5) of the WebChat Contact List can cause a HTTP 500 Internal Server Error message to be displayed in the browser window(66453)
If you launch 'Chat' from the Dashboard and you select the contact list window and you refresh the window (pressing F5), this should bring you back to your Contacts list, instead a HTTP 500 Internal Server Error is received.
Blackberry Mobile Sametime client sometimes initially shows the Sametime id in the contact list instead of the user's full name on the top line of the business card (57776)
When the business card is displayed: the client will look up the user information from local cache, if present, the client will use the local cache to display the business card; if not, the client invokes a query to the server, and it displays the Sametime id instead of the full name in the "name" field temporarily, when the result comes back from server, the business card is updated. with the name. If there is a delay between the lookup and the result comes back from the sever after the business card is displayed, the user will see the Sametime id and later the user's full name.
Workaround
None
Webchat contact list may not pickup updated email addresses. Users with changed email address are not being updated when you remove and add them again to your Chat contact list (66329)
If a user on your contact list has changed their email address, this will not be reflected on your webchat contact list. If you remove or re-add this contact, the old email address will continue to be displayed beside the contact name, even though the Business Card and the Directory Search show the updated email address.
Workaround
Check the Business Card for email address details of contacts on your list.
While using an iPhone you are unable to add all group chat participants to new contact (54708)
Users in a group chat that are not part of your contact list cannot be added to your contact list from the group chat. You must individually search for each name to add to your contact list.
Workaround
Search for each contact individually to add to your contact list.
Buddy list is out of sync with the server copy (23262)
The Sametime client indicates that your local buddy list is out of sync with the server copy. It prompts you to either sync with the server copy or use your local copy as master. If you choose to sync with the server copy, your buddy list will be lost. If you choose to use your local copy as master, the server will be updated with the new details.
Workaround
When prompted, choose to sync you local copy as master.
The "Drop file(s) into my files" area of Sametime client won't let you drop a file in that area (53330)
When you install the Windows version of the Sametime client from the Downloads page, the "Drop file(s) into My Files" panel is visible. You can drag and drop any files into this area and this should upload the file to the "My Files" view. However, the first time you start the Sametime client, dropping a file in this area will not work. When you drag a file over this area, the file cannot be dropped.
Workaround
Restart the Sametime client and this function will work properly. You can also upload a file to Files directly.
"Send a file" option is always disabled in the Sametime client (51432)
The File transfer icon in the Sametime client is disabled. File transfer between Sametime clients is currently not supported.
Workaround
Upload your file to the Files application and use the Share option to allow others to see it.
Sametime client's buddy list will not automatically update if a user changes their name (55584)
Each user must update their own buddy list in their Sametime client if a contact has been reseated or has had a name change.
Workaround
You can remove the contact from your buddy list, exit and restart the Sametime client, and re-add the contact.
Alternatively, you can use the Edit nickname feature and rename the contact.
Blackberry business card photos cannot be displayed (54374)
It is not possible to view a user's business card photo on Blackberry.
Workaround
None
Cannot remove a custom status message (51419) Note: This option is not available to all users.
In Web chat, the user can add a custom status message, which appears in the user's business card or chat window. The user cannot delete this custom message once added. The user can change this status but cannot delete it.
Workaround
Exit the web chat and log out. Log back in and open web chat; the custom message is removed and the default message is visible.
Using a Firefox browser, web chat does not open in a new tab when the "New windows are set to open in new tab" option is enabled (50366) Note: This option is not available to all users.
Using a Firefox browser with web chat, if the user selects to open new windows in tabs, web chat will continue to open in a new window.
Workaround
Use Internet Explorer or Safari browsers to open web chat in a tab.
In group chat the Create Link option does not allow you to enter a name (50767) Note: This option is not available to all users.
In Web chat, you cannot create a link in a group chat.
Workaround
Send links in individual chat windows.
The Web chat window is not visible the second time a user receives a message (55040) Note: This option is not available to all users.
When a Web chat contact list is minimized and you get a message from another user, a new chat window pops up initially but once you minimize the contact list and the chat window, it will not pop up nor blink after second message you receive from that user. The "New Message" statement appears in the status bar, but when there are multiple chat windows open you do not know which window the new message applies to.
Workaround
None
Web chat does not display the correct translated user interface text after switching the My Profile locale setting (51494) Note: This option is not available to all users.
Switching your My Profile locale to a different language does not display the correct translated web chat user interface text. The web chat user interface text is instead based on the browser's setting.
Workaround
Use browser settings to display the correctly translated web chat user interface.
Web chat automatically restarts when a user redisplays their My Dashboard page after logging out from web chat (56343) Note: This option is not available to all users.
Using an Internet Explorer browser, the web chat contact list automatically restarts when you log out from the Sametime service (but stay logged in to IBM SmartCloud for Social Business) and open My Dashboard. This can occur in the following scenario:
1. Log in to the Sametime client.
2. Log in to IBM SmartCloud for Social Business with the same user credentials as step 1.
3. Wait until web chat automatically starts and log in to the web chat server.
Note that this action logs you out of the Sametime client from step 1.
4. Repeat step 1.
Note that this action logs you out of the web chat from step 3.
5. Close the web chat window.
6. Open an app such as Activities or Files.
7. Click "My Dashboard" and wait a few seconds.
The web chat window restarts again and you are forced out from the Sametime client. However, this action does not reoccur if you now repeat steps 4 to 7.
Workaround
None
For non-standard Windows themes, associated font settings may cause incorrect auto-scrolling of new web chat events for the sender and receiver (55459)
Windows themes may yield an unexpected web chat font size and prevent new message from scrolling properly.
Workaround
Change to Windows standard themes using Display Properties: Windows Classic or Windows XP.
IVT: ST fileupload drag and Drop nullPointerException (59856)
Using the 'Drag and Drop' feature of the sametime client downloaded from SmartCloud for Social Business exhibits an error when you try to drop a file. A HTTP 401 error is returned and you are not able to upload your file. This only affects new users created since the release of train 4. Users created prior to this will not be affected by this issue.
Workaround
Upload your files via the Dashboard 'Files' service
Cannot change font style in group chat window for a web chat (61935)
Using group chat with Web chat, no rich text features are available. Therefore you cannot change the font style. This is expected behavior as this is not supported in a group chat.
Workaround
None
When logging into the instant message client , your contact list appears with duplicate entries (61484)
For instant message clients, connecting to a new Sametime server community may result in duplicate contact lists and community servers appearing.
Workaround
Download a new Sametime client or perform the following steps before connecting to the new Sametime server environment:
1. Select File > Preferences.
2. Select Server Communities from the list to the left of the preferences window.
3. Click the "Reset User" button.
Skype
Skype UI extension is not available from a user's business card (44125)
Skype availability displays on a user's business card only if the user enters a Skype name for his or her profile.
Workaround
Ask the user to update their profile with a Skype name.
Tungle
The Propose a Meeting button displays for some contact records only (44578)
If Tungle is enabled on your user account, the Propose a Meeting button is an available action for each contact record that has a primary email address. The button does not display for contacts that do not have a primary email address.
Workaround
Enter a primary email address in the contact record.
SmartCloud Notes
Known problems for SmartCloud Notes are documented in the form of individual technotes in the Support knowledge base at http://www.ibm.com/software/lotus/support. As problems are discovered and resolved, the IBM Support team updates the knowledge base. By searching the knowledge base, you can quickly find workarounds or solutions to problems.
IBM SmartCloud Notes only
Click here to display IBM SmartCloud Notes known issues and workarounds that pertain only to an IBM SmartCloud Notes environment.
Lotus Notes 8.5.3
Click any of the following links to display general issues found in Lotus Notes 8.5.3 that SmartCloud Notes users may also encounter.
Lotus Notes 8.5.2
Click any of the following links to display general issues found in Lotus Notes 8.5.2 that SmartCloud Notes users may also encounter.
Lotus Notes 8.5.1
Click any of the following links to display general issues found in Lotus Notes 8.5.1 that IBM SmartCloud Notes users may also encounter.
- Calendaring and Scheduling issues
- Client UI issues
- Lotus iNotes issues (applies to web client users)
- Instant Messaging issues
- Lotus Symphony issues
- Mail issues
- Replication issues
- Search issues
- Security issues
Unyte Events
Error on Step 5 of 8 (49070)
The following issue only applies to Unyte Events and not to SmartCloud Events.
Currently Unyte Events supports events duration of up to 23 hours. For example, a start time of 9am and an end time of 8am indicates that the event will end at 8am the following day.
However if the you create an Event and select the same end time as the start time (i.e. 9am start time and 9am end time), when you proceed to Step 5 of 8 (Registration preview) the application displays the following error: "A problem has occurred while attempting to process your request.".
Workaround
Create a new Event
Error on Step 5 of 8 (55134)
The following issue only applies to Unyte Events and not to SmartCloud Events.
When creating an Event, if you select a date and time for the Event that is in the past, then go back and correct your choice to indicate a future date, when you proceed to Step 5 of 8 (Registration preview) the application displays the following error: "A problem has occurred while attempting to process your request".
This happened because the validation failed the first time when the initial date and time was in the past even though you later selected a valid date.
Workaround
Create a new Event
Help
Documentation indicating that you can use the Ctrl key to select multiple uses is incorrect (71679)
The following statement in the Web Chat documentation is incorrect and should be disregarded: Note: You can use the Ctrl key to select multiple users (or Cmd + click on Macintosh). Workaround Close the web chat contact list window and reopen by selecting Chat from the Dashboard.
Multimedia Libary (MML) link error
Selecting the 'Multimedia Library' link to return to the MML library in the active MML video dialog will result in an error page.
Workaround
Close the error page, close the active video window and return to the MML library for additional video selections.