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This article summarizes the IBM SmartCloud for Social Business account actions that trigger email notifications.
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In the following table, the term "Subscriber" refers to an individual user and the term "Customer" refers to a company as a whole.
Action | Email Sent to Subscriber | Email Sent to Company Contact | Requires Terms of Use Acceptance |
Create a Customer trial subscription |
| X | X |
Create a Customer paid subscription |
| X | X |
Extend a Customer trial subscription |
| X |
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Extend the expiration date for a Customer paid subscription |
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Suspend a Customer subscription |
| X |
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Un-suspend a Customer subscription |
| X |
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Suspend a Subscriber profile | X |
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Un-suspend a Subscriber profile | X |
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Upgrade Customer trial subscription to a paid subscription |
| X |
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Entitle a Subscriber with a trial service | X |
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Entitle a Subscriber with a paid service | X |
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Modify a Subscriber entitlement | X |
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Remove a Subscriber entitlement | X |
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Renew a Paid Subscription |
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Modify a Subscriber's assigned role | X |
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Add a Subscriber with only the administrator role | X |
| X |
Transfer a Subscriber profile to another Customer account | X |
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Delete a Subscriber account | X |
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Invite Guest Subscriber | X |
| X |
Change Subscriber federated identity type | X |
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