Collect a Fiddler Trace
Fiddler is a third-party tool for monitoring requests made and received by a web browser. This information is often invaluable when troubleshooting a problem with Connections. Due to the nature of Connections, an error message may not always display the true cause of the error. A fiddler trace will help by logging all HTTP requests or responses that may have been made.
- Close all other browser windows
- Open Fiddler
- Configure Fiddler to decrypt the https requests
- Click Tools > Fiddler Options.
- Click the HTTPS tab.
- Select "Decrypt HTTP traffic" and "Ignore server Certificate errors"
- Click OK
- Run the Fiddler application.
- Log into the Connections Cloud environment. You might have to trust the Fiddler root certificate named "DO_NOT_TRUST_FiddlerRoot" once
- Have the user perform the operation that is causing the error.
- When the action has been completed, save the results in fiddler by choosing File -> Save -> All Sessions.
The file will be saved as a .saz file. You can provide this file when working with IBM Support.