If you can't find the issue here, check the troubleshooting articles for: Activities, Administration, Chat, Communities, Contacts and Profiles, Events, Files, Forms, Meetings, SmartCloud Docs, Notes, iNotes, Security. See also Forums.

General

=== Searching for names in organisation directory with mix of accented characters and accents omitted

When searching for users in the organisation directory the people finder suggests results as you type a name.
The organisation directory people finder search may not return matched results if the user inaccurately types an accented name with a mix of accented characters and characters with accents omitted.

Work-around:
The organisation directory the people finder will return a matched result if,
a name containing accented characters is typed in accurately (all accents in name being typed eg. "Stãcî Äççèñtëd")
a name containing accented characters is typed without any accented characters (eg. "Staci Accented")

===

XMLHTTP must be enabled in Internet Explorer (161968)

If content is not displaying in Connections Cloud through an Internet Explorer browser, check to be sure XMLHTTP is enabled. Connectoins Cloud will not function properly if XMLHTTP is not enabled in an Internet Explorer browser.

Workaround

Select Enable native XMLHTTP support in the Advanced tab of the Internet Options dialog.

Searching for Japanese characters will only work correctly with Japanese User settings

In order for search to work correctly for Japanese characters the users language settings must be Japanese. Search tokenizes different languages in different ways so when search indexes it will separate strings into tokens depending on the language settings. So for example if your language settings are English and you create some Japanese content, the Japanese content will be tokenized in English. When you then try to search for the string in Japanese search may not be able to match the tokens.

Workaround
none

Users without IBM docs subscription have the option in their notification preference (154929)

The notification preferences page will currently list IBM Docs setting, whether you currently have an IBM Docs subscription or not.

Workaround
none

IP Address restrictions not supported for some mail protocols (43048)

IP address restrictions cannot be applied to the following protocols: SMTP, POP, IMAP, NRPC

Workaround
None

IP address and BlackBerry mobile authenticated via BES

IP address restrictions cannot be applied to mobile devices that are authenticated through the BES server.

Workaround
None

JavaScript error is received when logging onto the Dashboard (56489)

When you log onto SmartCloud, the following JavaScript error is generated: " Access denied"

Workaround
- For Internet Explorer 6, download the patch from the following website: http://support.microsoft.com/kb/889407
- For Internet Explorer 7, there is no workaround at this time.

Not able to search on some words in Japanese (42570)

Some Japanese words are not searchable. Also, if one word in the string is not searchable, it will make the whole string not searchable as well.

Workaround
None

Scroll bar accommodates width when contacts exceed 75 characters (40662)

If the contact name or email exceeds 75 characters, a scroll bar will appear in the search box and the contacts list to accommodate the width.

Workaround
None

Tag is truncated to 50 characters (17 DBCS) without warning (42337)

When creating a tag with more than 17 DBCS characters, the information is truncated and not saved. No error message is received.

All tags over 50 characters (17 DBCS characters) will be truncated at 50 characters prior to being saved.

Workaround
Limit your tags to 50 characters (17 DBCS characters).

Top banner does not display properly (43148)

When using the Safari v3.2.x browser on Mac operating systems v10.5.x, the top banner does not display properly on the personal settings page, some administration panel pages, and from the Web Mail mail service.

Workaround
Upgrade to a later version of Safari, if possible, or use a different browser that is supported by Connections Cloud and by your operating system.

User receives error after administrator changes their email address (41951)

If you try to access Communities or Activities immediately after an administrator changed your email address, you will receive an error. The user repository needs time to process the change.

Workaround
None. The issue resolves itself after about a minute.

User entitlements additions or removals are not immediately reflected in the user interface (56913)

The user interface displays the services to which a user is entitled. If your company administrator adds or removes services to your account while you are logged in, the user interface will not reflect those changes for a few minutes. The user interface improves end user performance by limiting how often end user entitlements are checked. While the entitlement is immediately provided or revoked based on company administrator action, the current set of entitlements will continue to be displayed in the user interface until the next time the server does an efficient entitlement check. If you navigate directly to a newly entitled service directly through a URL, you will be successful. If you try to navigate to a removed entitlement, you will be blocked because access checks are done immediately.

Workaround
Wait a few minutes and the user interface will reflect the changes.

Login and logout event missing from journaling when the user is deleted (66257)

If a user logged in to the system using the login page then that user account is immediately deleted from the system, any login and logout events of the user that may have happened within the 12 minutes before account deletion will be missing from journaling.

Workaround:
None

Error message displays in a federated environment when you view an RSS feed for Connections Cloud applications (76028)

Viewing SmartCloud Connections RSS feeds in federated environments is not supported - deployments where you can log in once to visit several websites. If you subscribe to an RSS feed, you might be challenged by password authentication or an error message when you try to view RSS feeds from Connections Cloud applications such as Activities, Communities, and Files.

Workaround
None.

Cannot read Smartcloud feeds in chrome (100067)

Workaround
In order to read Smartcloud feeds in chrome users will need to add the following feed reader to chrome
https://chrome.google.com/webstore/detail/rss-feed-reader/pnjaodmkngahhkoihejjehlcdlnohgmp?hl=en

Users can then subscribe to smartcloud feeds.

Activities

When creating Activity Entry bookmarks, unsafe URI patterns are not saved

Data that can represent a XSS attack, if identified, is stripped from bookmark field.
e.g. javascript:// is considered dangerous and can allow XSS hacking.
javascript://abc will be converted to about:blank when saving a bookmark. Other dangerous patterns will be converted in similar pattern.

While attempting to start or save an entry with a tag over 128 bytes in Activities, you receive an error message " is too long." Also known as browser error 500

Workaround:
Keep Activity entry tags at 128 bytes or less.

Downloading a file from Activities that contains more than 50 bytes of Unicode characters in the file name loses some characters (50078)

This issue applies only to Internet Explorer 6 and 7. If a file contains more than 50 bytes of Unicode characters, or certain characters such as spaces (approximately 15-25 non-Latin characters), Internet Explorer will only use the last 50 bytes of the file name. This results in a file name with missing characters from the beginning, and in some cases garbled characters in the beginning such as "%3E".

Workaround:
When using Internet Explorer 6 or 7, shorten the file name to be smaller than the limit imposed by the browser.

Long description in activity entries and goals cannot be exported to CSV file (SPR #SYEE8E9VQ9)

If an activity entry or goal has more than 2K of data, only the first 2K of text can be exported to the CSV file using the Export Activity feature.

Workaround: None.

User is able to link to an internal file from an external activity (77694)

Internal files and folders can be linked to an external activity; however, only the members of the activity who have access to the file or folder can actually view the contents of the file or folder. The members who do not have access to the file or folder will get an Access Denied message.
Workaround: None

Soft-Deleted community-activities do not appear in the Activities Trash view (126754)

The Communities application now has a Trash view where communities that have been Soft-Deleted appear until they are permanently deleted (or restored). If the soft-deleted Community contains a community activity, the soft-deleted "community activity" will not appear in the Activities' Trash view. Only stand-alone activities that have been deleted appear in the Activities Trash view. This is new behaviour. In past releases, community-activities from a deleted Community would appear in the Activities Trash view.

Workaround
None.

Administration

Suppressing email notifications

Administrators can suppress some email notifications only through the admin API or programmatically through the Integration Server (LLIS). When working in the administrator user interface, administrators can't suppress email notifications when performing any of these tasks:

• Add accounts
• Resend all expired invitations
• Resend passwords
• Add third party apps
• Delete accounts
• Suspend accounts

Email Notification is sent when FEDERATED user is changed to MODIFIED_FEDERATED with SUPPRESS_ALL flag set

An email is sent even when emails are suppressed in the following instance:

Workaround: None.

An important account cannot be used when registering a user (102480)

Always Add and Edit users one at a time on the User Accounts page. Adding or editing multiple users at the same time is not supported except through the integration server process. A Customer Administrator should not use different windows or tabs of the same browser to add or edit more than one user at a time. The users' information is shared across browser windows or tabs and changes made in one window may be modifying the user viewed in the other.

Workaround: Always add or edit one user at a time. To request integration server enablement for use in adding or editing multiple users simultaneously, see the Integration server section of Administration help.

When attempting to purchase the Notes Entry service offering online, the Blackberry BES service add-on option in incorrectly listed for that offering. (84549)

The Notes Entry offering does not support the Blackberry BES service as an add-on subscription at this time. In a company that has purchased Notes, Notes Entry and BES add-ons, the administrator is able to choose the BES add-on for a Notes Entry user in the Add and Edit user pages, but they will not be allowed to save their changes. The administrator will see a "Failed to Edit User" message.

Workaround
To avoid the error the administrator should remove the BES add-on selection for Notes Entry customers and save the changes.

When a company administrator attempts to delete an account with a Connections Cloud subscription and assign the content associated with the account to another company user with a different subscription level (example Connections Social Cloud) the account deletion will fail. (77503)

When an administrator deletes a Connections Cloud user account, or removes the Connections Cloud subscription from a user, they have the option to assign that user's content to another user. If they assign an Connections Cloud user's content to a Connections Social Cloud user, the Connections Cloud user will not be successfully deleted and the data will not be reassigned.

Workaround
Always assign content from user account to another user with the same subscription level.

Changing the email of a PENDING user can result in the loss of content (75834)

When an administrator changes the account identity email address of a Pending user, the system deletes that user and creates a new one with the new email address. This means any data that was assigned to that user will be deleted.

Workaround
Wait until the user activates their account before assigning content to them.

Case-specific integration server constraint for changetype in directory integration change files (70406)

For directory integration change files, the integration server does not process changetype operations where the changetype name contains a capital letter. For example, changetype "Add" entries are ignored but changetype "add" entries are processed.

Workaround: Use lower case characters for changetype specifications in directory integration change files.

FTP clients may not support the current integration and migration site use of SSL encryption on FTPS operations (78168)

Some FTP clients, such as the FileZilla 3.5.3 FTP client, have removed support for the SSL_RSA_WITH_3DES_EDE_CBC_SHA cipher suite (also known as DES-CBC3-SHA). This effectively prevents successful connection and transfer of files between such FTP sites and the integration and migration site. The integration and migration site facilitates user provisioning change file and directory integration change file FTP upload from an organization's on-premise environment to the cloud-based integration server.
Note: See the "FTP file transfer of change files and associated results files" topic in the Integration server section of the administrator help for related information.

Workaround: Use an earlier version of your FTP client, or some other FTP client that supports the SSL_RSA_WITH_3DES_EDE_CBC_SHA cipher suite (also known as DES-CBC3-SHA). The integration and migration site can be accessed with FTP clients that support SSL_RSA_WITH_3DES_EDE_CBC_SHA (also known as DES-CBC3-SHA).

Maximum sequence number increase not reflected in documentation (116365)

The maximum sequence number (seqNum) used to order the processing change files was increased to 9223372036854775807 but the documentation was not updated from the earlier maximum of 4294967295 in the "Creating user provisioning change files" topic.

=== Error in "Completing subscription provisioning for SmartCloud Notes hybrid users" topic.

In the "Completing subscription provisioning for SmartCloud Notes hybrid users " topic, the following statement is inaccurate:

Also refer to the Administering SmartCloud Notes: Hybrid Environment documentation regarding mail files.
- If user mail files are being transferred to the service, read the introductory paragraphs in Provisioning users and mail files but do not perform the steps in that procedure.
-- If user mail files are not being transferred to the service, read the introductory paragraphs in Provisioning users without transferring mail files but do not perform the steps in that procedure.

The statement should read as follows:
Also refer to the Administering SmartCloud Notes: Hybrid Environment documentation regarding mail files and the introductory paragraphs in Provisioning users and mail files (but do not perform the steps in that procedure).

User mail files cannot be transferred to the service.

J2: Header is gone when an ip restriction is applied (117216)

After removing user's ip range from Admin\Manage Organization\Security page, user can continue to work, but header is gone.
Workaround: None

Hostname of the FTP site for the new European data center(125537)

The hostname of the FTP site for the new European Data center is ftp.ce.collabserv.com. When you are uploading to the integration server through the integration and migration site using the secure FTP protocol, you can enter any of the following values for the Hostname depending on your hosting environment:
ftp.na.collabserv.com, ftp.ap.collabserv.com, or ftp.ce.collabserv.com.

Extension definitions for "Dashboard" no longer supported (121981)

The Extensions administration page allows organizations to define user interface extensions (for example, to add links to the Apps menu for users in their organization). When definining an extension, "Dashboard" is one of the listed extension point options. However, the Dashboard page has been replaced by a new Homepage and this new Homepage does not support extensions at this time. Unfortunately, the Extension administration page still offers an option to create "Dashboard" extensions. The Dashboard option should no longer be used as Dashboard extensions are ignored.
Workaround: None

Blogs

Blogs doesn't show proper error when trying to upload a file with virus(100892)

When trying to upload a file infected with virus, user gets a "Page not found error".
There should be proper error message in UI.

Workaround
None.

Blogs XMLRPC API does not work correctly (112480)

When user try to use XMLRPC API to post (or update) an entry in Blogs, he will always see permission denied (forbidden) error. User not able to use offline blogging tools to post entry using XMLRPC protocol.

Workaround
None

Blog and Ideation Blog - an author is not able to delete entry/idea (98715)

A community member with Author role is not able to delete their own entry or idea.

Workaround
An Owner can delete them.

Accessing documentation for Ideation blogs (99974)

Cannot find content (Help) for Ideation blogs in the Community Help.

Workaround
The Ideation Blog content is located here: http://www-10.lotus.com/ldd/bhwiki.nsf/dx/Using_an_Ideation_Blog_in_your_community

Groups are not listed when adding members to a Community Activity (113400)

Due to a Directory Services limitation, it is not possible to add groups to a Community Activity in "Allow only the following community members access in the

activity as Author"Workaround - none

Communities

Searching for a term within the title for many communities does not return all communities (54491)

Not all communities with the search term are returned. Only the communities that have the search term as a tag are returned. Search is designed to find community names based on an exact match or a wildcard query. The Development team does not have any plans to provide ngram search support yet

Workaround
Use wildcard characters in the search term for more complete result sets.

Community's upload image feature doesn't work using the keyboard instead of the button. (54647)

Start a community and click the "Upload a Community Image" link to get a "Browse..." dialog, then use the tab key to move the focus on it, press the Enter key to invoke it. It worked as the save function not as an upload function. The Community is saved without the uploading image. This is a third party software bug. The browser provides the file browse control support.

Workaround
The space bar can be used to invoke browsing.

Widgets not displaying when using IE browser (137964) Widgets in Communities display the error "Unable to display widget data. An error has occurred, contact your system Administrator". Selecting 'show more details' we see the message "automation server can't create object" Workaround Issue comes from Internet Explorers activeX settings, that are not used by other browsers. "automation server can't create object" is a general issue, not specific to our application. a) Go to Tools-->Internet Options b) Select Security tab c) For each zone, (mainly on Trusted Sites or Local Intranet depending on whether your site is trusted or not): d) Click on Custom Level e) Ensure that "Initialize and script active x controls is not marked safe for scripting" is enabled - this comes under ActiveX controls and plug-ins section towards 1/4th of the scroll bar. f) Click OK, OK. Once this is completed, clear the browser cookies and cache. Close all your browser sessions. Reopen the IE to launch your site.

After customer "Organization" name change, old org name is still displaying in Communities navigation panel (122260 and 122917)

If a customer changes the name of their "organization" (company name) in IBM Connections Cloud via the BSS Administration panel, the updated organization name does not display right away in the Communities catalog views (left navigation panel). There is a 12 hour cache that must expire before the updated organization name will appear.

Subscriber name change is not reflected in Communities views for updates prior to name change (119185)

When a user's name is changed (update to first or last name), the old user name is still displayed in the Communities catalog views, in the "Last updated by" field. Any updates made to those existing communities, or any new Communities created after the name change will reflect the new name.

Cannot edit Media Gallery (122970)

Media gallery edit panel does not fully loaded. This issue is timing related and is thus intermittent.

Workaround:
Refresh page.

Wikis Download Page doesn't work well with IE8. (117846)

Create a Community, then create a Wiki page, download the page through Page Actions -> Download Page.
Result:
Wikis Download Page doesn't work on IE9, cannot display the webpage.
On IE8, the Download Page function returned a txt file with HTML code instead of a html webpage.

Workaround:
None

Community Surveys

size limits

You cannot have more than 1000 data items in your survey
Each data item in a Community Surveys has a size limit. For example:
Text answer: one Line – 200 bytes
Text answer: Multiple lines – Community Surveys uses a CLOB data type to store the value of each multiple line entry data item. The limit to the number of characters stored in a CLOB is dependent on language and character set. The English limit is approximately 1 million characters. If the content of any given multiple line field exceeds the database allowance, you see a "500 Internal Server Error" message, and form submission fails. The full message is stored in the system log files.
Currency/Number – 8 bytes
If you receive the error The row length of the table exceeded a limit of 32677 bytes. (Table space .). SQLCODE=-670, your survey exceeds the maximum size. You must remove items from the survey , or break the survey into multiple surveys.

Limitations

User can only add image through "Add Question"->"Display Item" ->"Paragraph Text"->"Insert Image" by inputting image URL, drag and drop an image into Paragraph Text is not supported.

Administrator changes to user name not reflected in Community Surveys(126398)

Modify the user name from Account Setting, the updated user name is not reflected in Community Surveys.

Workaround: None.

User name always show "Surname" +"Given name" whatever languages on Survey view(Forms defect 31418)

Open "Account settings" page to change User's language, User's name always shows "Surname" + "Given name" whatever languages on Survey view.

Workaround: None.

link/image in paragraph text should be disabled by default(Forms defect 31665)

User must firstly focus on the paragraph text field ,then select "Image" or "Link" to add, otherwise, user can not close the image/link properties correctly(see screenshot),only happens on IE9/10.

Workaround: on IE9/10, firstly focus on the paragraph text input field ,then go ahead to operate the link or image.

Iphone 5: Preview dialog can not be closed as head/foot are overlapped

On Iphone 5, Create or Edit a survey, click "More Actions" -> "Preview", Preview dialog exceeds the page area and head/foot are overlapped, user can not close the dialog .

Workaround: User can firstly minimize the app window ,then close the dialog from minimize view mode.

Contacts

Contacts Forwarded are not sent to the home page for external users (118277)

If you forward a contact to an external user or guest, it is not sent to the user's home page. External users and guests receive the forwarded contacts in the contacts application and can select to accept or reject the forwarded users there. ( Forwarded contacts are not sent to the inbox for any users.)

Cannot upload the same photo again to the same contact (134345)

If you upload a photo to a contact, remove it, and then upload the same exact picture, the photo will not upload. Other photos can be successfully uploaded to this contact.

Searching for a contact in the main search bar above the list entries with terms that contain spaces must supply the beginning of the word (132819)

For example, if the contact you are looking for has a first name of Mary Ann, and Mary Ann is the value of the first name field, a search for Mary or Mary A will locate the contact, but a search for Ann will not.

Migrated contacts with multiple website values (same label), failed to save when edited (134491)

If a contact that was migrated from the previous contacts application has multiple website values, editing the contact will fail.

Workaround: Update the field names for the additional website values to other values, such as website1, blog, etc., and then saving will be successful.

When viewing a contact, and choosing to Share a File with that contact, the file picker does not support choosing 'Other People's Files' (132890)

Workaround: either share that file with the person from the Files application, or select a different file.

User can accept forwarded contacts resulting in duplicate contacts (128871)

If you accept forwarded contacts, they are created regardless of whether you already have a contact for that person.

Workaround: when viewing the forwarded contacts before accepting them, deselect those you already have.

No invitation/confirmation events shown on Homepage when inviting external user as network contact (118926)

When you invite an external user or guest to be network contact, no invitation event will send to the user's home page. External users and guests receive invitations in the contacts application and can select to confirm or ignore.
When external user or guest confirm/ignore the invite, no confirmation event will send to the user's home page.
When external network contact updates his/her profile, no profile updated event will send to the user's home page.

Desktop Plug-ins for Microsoft Windows

The Desktop Plug-Ins do not work with Microsoft Outlook. See http://www-10.lotus.com/ldd/bhwiki.nsf/dx/System_Requirements_for_IBM_Connections_Desktop_Plug-ins_for_Microsoft_Windows

Getting Started with Connections Cloud Social

Internet Explorer 9+, Firefox 23+, and Chrome 30+ block mixed content and prevent your browser from using frames to interact with Connections Cloud Social. You can tell when content is blocked because it will open in a new browser window rather than inside the current browser window. http://public.dhe.ibm.com/software/dw/smartcloud/gettingstarted/start.html

Workaround
Disable mixed content blocking in Firefox 23+ by following these steps:

1. In the Location bar, type about:config and press Enter. The about:config "This might void your warranty!" warning page may appear.
2. Click I'll be careful, I promise!, to continue to the about:config page.
3. Enter security.mixed_content.block_active_content in the filter.
4. Double click it and it should turn bold, and say true.

Disable mixed content blocking in Internet Explorer 9+ by following these steps:

1. Click Tools > Internet Options, and then click the Advanced tab.
2. Scroll down to the Display Mixed Content setting and select Enable-On.

Guests

Guests receive two emails

When you are invited to join SmartCloud for Social Business as a guest and a member wants to share a file, Activity, or Community with you, you will receive two emails. The first email, SmartCloud - You have been invited to join SmartCloud, gives you a link to complete your registration. The second email will share the file, Activity, or Community with you. If you respond to the second email first, you may not be able to get the file, or join the Activity or Community.

Guests can see notifications settings for extra categories (119013)

When a guest accesses the Notifications Settings page, they are presented with options for categories are not relevant. Guests can not follow items in these categories, and can only receive responses to content they create.

Workaround
Open and respond to the Guest invitation email first. Then you can respond to the email to get the file, or join the Activity or Community.


1) Complete the guest registration.

2) Get the file, or join the Activity or Community.

Help

"Topic not found" when clicking on link from the Welcome box in Communities Catalog views (156409 )

From a Communities catalog view / Welcome box, when the Share useful web resources with fellow members is selected:
A new window opens & the appropriate Help topic should appear.
ISSUE: However, you get "Topic not found".

Workaround
Help will be updated during a non-outage window.
Adding a bookmark from a web page to a community

Use the bookmark button control provided by IBM® Connections to add the Add Bookmark button to your web browser. Then, when you visit a web page that you want to bookmark, you can click the button to add that page as a bookmark to your community.

Before you begin

Before adding a bookmark to a community by using the Add Bookmark button, you must add the button control to your web browser. To do so, complete the following steps:

1. Click Bookmarking Tools in the IBM Connections footer.
2. Follow the instructions in the page to add the Add Bookmark button to your web browser.

Procedure

To add a bookmark to a community from the website that you want to bookmark, complete the following steps.

1. From a web page that you want to bookmark, click Add Bookmark.
2. Add details about the web page in the Add Bookmark page. However, most websites supply details such as title and description, you can edit these if they are available.
3. To specify the community to which you want to add the bookmark, from the Add to Communities tab, select a community from the list displayed in the Community field.
4. Select Add to important bookmarks to add the link to the list of important bookmarks on the community's Overview page.

Note: A community can have a maximum of 100 important bookmarks.
5. Click Save to add the bookmark to the community

Results
The bookmark is added to the community.
Tip: You may find that web pages change over time, causing your bookmarks to break. If this happens, delete the old bookmark, and add the revised bookmark again. To delete a bookmark, click Bookmarks on the community's Overview page to retrieve the list of bookmarks. Next to the bookmark that you want to remove, click More > Delete > OK to confirm that you want to delete the bookmark.

People

Profiles EE fails to load (151522)

In the Profiles application, when selecting an event in the Activity Stream, the Embedded Experiencs (EE) fails to open fully and just shows the loading spinner icon. This problem can be intermittent and will only occur when Sametime WebChat is enabled.

Workaround
None. Sometimes refreshing the browser page resolves the issue, or opening the EE before the Sametime Widget loads can work around the problem.

Unable to download Business Cards or play audio of name pronunciation (149384 and 149406)

If you are using Internet Explorer 8, there are two known conditions that can create errors.

• You try to download a Business Card from a Profile
• You try to play an audio file to hear how a name is pronounced

Either of these conditions may result in this error message:

Internet Explorer was unable to open this site. The requested site is either
unavailable or cannot be found. Please try again later.

Workaround

Microsoft recommends that you update your computer's registry.

1. Download this file (ie8_fix.reg) and save it to a folder on your computer.
2. In Windows Explorer, navigate to the folder and double click on ie8_fix.reg to run it and update your computer's registry.
3. Restart Internet Explorer 8.

In Connections Cloud online help, the topic "Allowing users to be listed in the Organization Directory" does not apply anymore (149711)

The Organization policy for Directory Search can no longer be changed. Only users from the same organization can find one another.

Cannot search for user profiles with special characters (52404)

If a special character, such as a parenthesis '(', is part of a user's name, a search that includes the special character might not return a result.

Workaround
Search for the part of the user name that does not include the special character.

Search function in Contacts is accent-sensitive (48498)

Search is accent-sensitive. Your search term must include accented characters if the name that you are looking for has accented characters.

Workaround
If the contact name contains an accent, the search term must include the accent.

A business card visible in the organization directory view is missing the status icon and status message and displays a different menu on actions (86471)

A business card displayed from the organization directory does not contain chat status or the chat option.

Workaround
Display a person's business card from the search page, contacts list page, or profile page to check their chat status or start a chat.

Forms

The following error may display when the "Download Survey Data" button is clicked (109290)

"Internet Eplorer cannot download from Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later."
Workaround:

We have seen this issue in IE8. We are able to work-around this problem with the following options
Option 1 - Close the error dialog and click the "Download Survey Data" button again. This downloads the file properly.
Option 2 - The download works properly in FireFox.
Option 3 - After upgrading IE8 to IE9 the download works properly.

Forms Survey public link requires authentication (63709)

When creating a Survey and publishing it to Public, the first link provided requires authentication in order for a participant to take the Survey.
Workaround
If you select the option "Embed a link in your web page" the link provided does not require authentication to use.

Forms cannot be filled in in Greek (86871)

Forms cannot be submitted with responses populated written in Greek.

Workaround
None. Fix under investigation.

Form not visible in Files after creation (29532, 29529)

If either of the following are true, the form will not store correctly and will not be visible in Files after saving:
- If the Description field contains more than 2047 characters of text.
- If the Tags field contains more than 254 characters of text.

Workaround
Keep the length of the Description field less than 2048 characters of text and keep the length of the Tags field less than 255 characters of text.

Forums

User does not have enough time to save data when browser session times out (84124)

when you have unsaved change in community forums and your browser session times out (e.g. when you leave the browser unused for longer than 24 hours), when you try to save the data, you'll be redirected to log in and your data is not saved.

Workaround
Save changes as soon as possible and do not leave change unsaved.

Files

File Share and Sync capabilities for the Mac are not the same as Windows

Files on the Mac works slightly differently that Files on Windows. The Help incorrectly states the features. Here is an updated list of capabilities:

Feature	Windows	Mac
Upload files	X	X
Get notifications instantly on the desktop or mobile when there is a change to a file	X	X
Share uploaded files with folders or communities	X
Share uploaded files with people	X	X
Work on files locally and publish to Files,	X	X
Work on files locally and publish to communities, activities or wikis	X
Pin, follow or like files and folders	X
Lock a file to prevent file conflicts	X	X

first time clicking Share a File button in Profile page generates javascript error (137583)

Users using IE with the setting "display a warning for every script error" turned on may get a Javascript error when clicking Share a File button in profile page for the first time.

Workaround
No workaround. Please ignore the error.

accessing old survey results returns an error (140134)

Users trying to access existing Survey results/data will get an error

Workaround
No workaround. Forms has been replaced by community survey.

name change does not get reflected in AS immediately (121296)

If a user's display name is edited, name displayed in AS in Homepage may not immediately update.

Workaround
No work around. Names will be updated eventually.

Folders shared with LDAP groups do not immediately appear in the "Folders Shared with Me" view (55793)

After sharing folders with LDAP groups, the group members might not immediately see the folders in "Folders Shared with Me" view.

Workaround
Wait 10 minutes after you share and then click on the "Folders Shared with Me" view again. The folders should appear.

Character string length consideration when searching for file folders (74258)

When searching for a folder by name, if using 3 or more characters as search string criteria, all folder names that contain the criteria are returned. However, if using 2 or less characters as search string criteria, only folder names that exactly match the search string are returned.

Workaround
To return folder names that contain the search string criteria, regardless of number of characters in the string, append the asterisk "*" wildcard after the search string criteria.

When using bulk download, user's locale needs to be set (76792)

When you have files with names in different languages, you need to set your locale to the correct language. Otherwise file names contained in the downloaded zip file will not show the correct language.

Workaround
None.

One time file download link for "Open in Mobile" does not work (120327)

A one-time download email for accessing a file contains a link that can be used with a desktop browser to anonymously download the file one time. The email will also contain a link labeled Open in mobile, but the mobile client does not support anonymous file access.

Workaround
None. Use the non-mobile link.

Home page

File attachment to status update, my files scope field opens overlapping scope on IE 10 (120817)

When attaching a File to a status update in the Home page or People page or within a Communty, there is an option to choose the My Files radio button. Within this dialog there is an option to choose the Files view scope. When you select this scope while using the IE 10 browser, the pop-up for the list of scopes opens over the scope field. This is a browser limitation with IE 10.

Workaround
Use an alternative supported web browser

Firefox on Mac: Can't play movies in Activity Stream (149256)

When you attempt to play a MP4 movie file in the Home page activity stream using Firefox on Mac OS, you may find that the movie will not play. This is a restriction on the Firefox browser on Mac OS, you should use Sarafi or other supported browser on Mac OS.

Workaround
Use an alternative supported web browser

Embedded Experience

Error loading gadget displayed on IE10/IE10 Standards Only (120516)

If Internet Explorer 10 is running in Standards Only mode certain Embedded Experience Gadgets will not render or work properly.

Workaround
Use "Internet Explorer 9 standards" which is set as the page default.

Web Mail

Mail

Cannot reply to or forward email with an attachment but no date header

Emails that contain an attachment but do not contain a valid date header cannot be replied to or forwarded. An error message is displayed indicating that the email cannot be opened.

Incorrect editor behavior when using Internet Explorer

When composing an email, pressing the enter key does not provide a new line once the text background color has been changed.

Internet Explorer Version 11 compatibility settings issue

You must verify the compatibility settings in Internet Version 11 (IE11).
These settings can be changed by selecting Tools -> Compatibility View settings. If the Use Microsoft compatibility lists check box is checked, remove the check.

Unexpected UI behavior might occur when using Internet Explorer Version 11

For example, when entering text in the To: field of a new message, or in the Find Contact field on the Contacts page, two close icons are displayed.

Broken dropdown UI for long Chinese folder name

When adding a folder, different browsers might behave differently for long folder names. While most browsers are able to display a long folder name correctly, Chrome might not display the entire name.

Type ahead does not work with non-ASCII charters type using input method with mouse

On Internet Explorer Version 8, unexpected behavior can be observed when using the type-ahead feature with different input methods, for example, specifying Chinese characters (using the Microsoft Pinyin New Experience Input style input method) in order to match a contact entry with those Chinese characters.

Specific Japanese email cannot encode to ISO-2022-JPC

When setting the encoding method to ISO-2022-JP in the Preferences settings, email will be encoded using ISO-2022-JP by default. There might be cases in which ISO-2022-JP is not supported, and in those cases, UTF-8 encoding will be used.

Opening links in a new tab and direct clicking on links

When opening a link in a new tab, the results are inconsistent with clicking on the link.

Embedded images not included in email replies, forwards, or drafts in plain text editor

When using a tablet or a browser that does not support the rich text editor, embedded images are not saved in draft messages and are not being included when replying or forwarding the original email.

Style is not being inherited when changing text

For some Firefox versions, when you compose an email message and you want to change the style of the email text, such as changing the font or font size, or adding bold or italics, you must highlight the specific text for which you want to make the style changes.

Incorrect cursor position when creating an email

In some browsers, sometimes the cursor focus is not located at the beginning of the text editor window.

The Undelivered Mail Returned to Sender attachment icon is not displayed correctly

When undelivered mail is returned to the sender, there are two situations in which the paper clip attachment icon is not correctly displayed:
1. A message that contains one or more attachments of text or message content might not have the attachment icon displayed in the mail list.
2. A message that contains an inline image, which is not an attachment, might have the attachment icon displayed in the mail list.

The Find Files button is not working correctly

When using Internet Explorer 10 in full screen mode, or Metro Mode, on a touch device, and you compose an email, the Find Files button is difficult to click. Clicking in many areas of the button will not work. Clicking on left bottom corner area works.

12 pixel limit for text size in emails

Email content text size cannot be changed to less than 12 pixels when using Windows and Chrome.

Incomplete email information displayed when email does not include character set information

Email with no charset information specified in email header might not be rendered properly and incomplete email content might be displayed.

URL link window not closing when entering URL information

If you are composing an email, and you select the icon to insert a link, enter text into a field for the link, and then click OK, the URL Link box is not closing.

Workaround: Manually close the URL Link box by clicking the Cancel button or the Close button and then click OK.

Sending emails with Microsoft Outlook

If an Outlook user attaches certain Outlook items (such as contact, calendar or task items) to an email, these cannot be opened or saved by the recipient in Web Mail. Attempting to open the attachment results in the
message: "This attachment is a MAPI 1.0 embedded message and is not supported by this mail system." When attempting to save the attachment, the download dialog box will have an incorrect "Save as Type" selected.

Creating sub folders using a mail client

If you use a mail client such as Outlook to create a sub folder under one of the system folders (Inbox, Drafts, Sent,
Spam and Trash), you might experience unexpected behaviour when adding or managing folders in IBM SmartCloud
Web Mail.

Email behavior when using Internet Explorer Version 8

When creating an email message with Signature enabled, if you click the Insert link icon, the Insert link popup box is not displayed, the screen turns gray, and a ckeditor.js error is displayed.

Workaround
Type the link text, highlight the link text, and then click the Insert link icon.

Email behavior when using Internet Explorer Version 9

If an email contains an inappropriate header, the email content and the associated attachment might not be displayed properly. Workaround: Open the email in a new tab.
Unexpected behavior might occur when working with emails with embedded images. If you open this type of email, and initiate several Forward or Reply actions but select Close instead of completing any Forward or Reply action, an error message might be displayed.
Any .html attachments that you download are compressed as a .zip file. Refer to http://blogs.msdn.com/b/ie/archive/2010/03/23/introducing-ie9-s-user-agent-string.aspx for more information.
When pasting an image to the Rich Text Editor (RTE) in the Mail compose page, the security content message "Only secured content is displayed." is displayed with a "Show all content" button. If you do not select the "Show all content" button and just close the message box, the pull-down menus for 'Background Color', 'Text Color', 'Font Name' and 'Font Size' in the RTE toolbar do not work after the image is pasted.
When creating an email message, the button used to attach a file is not displaying correctly. File uploads will be limited to one file.
When creating an email message, if you save it as a draft, select Close to return to the Drafts folder, and then reopen the draft, none of the contents are saved. You must return to the Drafts folder, reopen the draft, and edit the draft again to save your changes.
When creating an email message, if you add a bulleted list or numbered list in the Rich Text Editor (RTE), the bullets and numbers do not display correctly.

Limitations when printing a draft email

In some browsers, content that extends beyond the length of a page is truncated when printed.
When using Safari, please move your cursor to 'To' field to ensure that the whole page is printed.

User can not download attachments from Web Mail when using Internet Explorer Version 9

If your browser security settings include a Do not save encrypted pages to disk option, you must disable this setting in order to download or save attachments. If this setting is enabled, attachments cannot be downloaded or saved.

Refer to http://support.microsoft.com/kb/2549423 for more information.

Irregular behavior with insert link when signature is enabled

When using Internet Explorer Version 8, the insert link function is not working properly when you enable a signature with text and then create a message. When you click the insert link icon directly from the email message text, a ckeditor.js message is displayed and the screen color changes to grey.

Subfolder can't be displayed automatically until add a subfolder on mail client

When using Thunderbird, subfolders might not be displayed when creating the subfolder using the web UI and then synchronizing with Thunderbird.

Workaround
The user must create the subfolder in Thunderbird and then synchronize with Web Mail. The sub folder is then listed.

Web Mail cannot use a Notes address to send an email message

When using Web Mail to send or receive email messages, traditional email addresses (for example, name@us.ibm.com) are used. Notes addresses (for example, Name/New York/IBM) are not used.

When you use Lotus Notes 8.x to export contacts in the .csv format, however the email address is stored (either Notes or email address) is how the email address is exported. When you use the .csv file to import these contacts into Web Mail, if the email address was stored in the .csv file, it is stored in the Email address field. However, if the Notes address was stored in the .csv file, it is stored in the Notes field. When sending emails in Web Mail, the email address specified in the Email address field is used. Web Mail cannot use a Notes address to send an email.

Workaround
Lotus Notes 8.5.x and later users should export contacts in the vCard (.vcf) format. No workaround is available for users of earlier versions of Lotus Notes.

Issues with searching

Occasionally, search results may not be immediately available in Web Mail. We are reindexing your search index and your results will be available in a few minutes. Please try your search again in a few minutes.
Searching across folders with names starting with "-" or other special characters might return unexpected results. If you create a folder name with special characters, put mail into the new folder, rename the new folder, and then search email in that folder, the old name with the special characters as well as the new folder name are displayed when providing search results. Special characters that will cause problems include: + - & | ! ( ) { } [ ] ^ " ~ * ? : \ && ||
Unexpected results returned when using a foldername starting with "-" and then searching after renaming the folder. If a folder name is created using a hyphen at the beginning of the name, and email is moved to that folder, renaming that folder returns unexpected results from a search for that email. Both the new name and the original name containing the hyphen are returned from the search.

Refresh your search results page after deleting a spam message

When you search your email and delete a spam message from the search results, refresh the search results page to update the number of messages listed. You might have to refresh the page more than once to see the updated results.

The date selection feature for Out-of-Office notification operates independently from your Weeks start with calendar preference setting

If you update your Weeks start with calendar preference setting to a value other than the default value, the changes are not reflected in the Out-of-Office mini calendar view. Use caution when selecting dates for Out-of-Office notification.

Selecting attributes for new email message text when using the Rich Text Editor

When using the Rich Text Editor to compose a new email message, you might observe one or more of the following: the formatting for an inserted link cannot be edited, if you paste formatted text from another application, errors might occur, if you select text formatting, such as font size, bold, or italics, text you enter does not reflect the selected formatting, if you select white as the default background color, black is displayed in the sample color box.

Workaround
Enter all email message text and then select the desired attributes, for example, font size, color and bold. To format your message text, for example, with bullets or numbering, select the text you want to format and then select the desired formatting options. If you want to copy and paste text from Microsoft Word or formatted text from another application, select the desired attributes after pasting the text.

Emails might be truncated for some users

If you are using other software, such as Microsoft Word, to generate email content that you want to copy to a Web Mail email, make sure you do not specify a negative margin value for your email text. Specifying a negative margin value can result in the message text being truncated when you send the email message. In this case, the recipient of your email might not be able to view the entire email.

This can occur in the following environments:
- Windows XP
- Windows 7
- Internet Explorer 7
- Internet Explorer 8

Workaround
If you experience this issue, you can set up IMAP access to read the email using another email client, such as Outlook.

When printing from Internet Explorer 6, not all content is included in the print out

When content is cropped, it is not printed. This problem is related to the Internet Explorer 6 browser and cannot be fixed by the email offering.

Workaround
Print from another web browser.

Table cells not merged properly when using Internet Explorer 6 or Internet Explorer 7

Table cells are not merged properly when you insert a table with several cells and then select Merge down.

Workaround
None

Attaching files to a message with a supported Microsoft Internet Explorer browser, but no Adobe Flash Player plugin

If the Adobe Flash Player plugin for the supported Microsoft Internet Explorer browser is not installed, when you create a message, you can attach files to the message, but you can only attach one file at a time. When the Adobe Flash Player plugin is installed, you can simultaneously attach multiple files to a message.

Using Opera browsers

For the supported Opera browsers, when you create or reply to Web Mail email messages, the rich text editor capabilities that you find when using other browsers are not available. A text area is available for use.

Problem sending email messages with Opera 10.51

If you use Opera 10.51 to send email messages, when you click Send, one of two problems might occur:

1. The message is not sent and the Compose page continues to be displayed.
2. An error message is displayed. The message indicates that a problem has occurred and you need to save your work before continuing.

Workaround
Use a different version of the Opera browser. This problem has not been recreated with any of the other supported Opera browsers.

Subject or contents of email not displaying correctly

The Web Mail email messaging service is compliant with the RFC MIME message standard. If you receive an email that does not conform to this standard, for example, missing information in the email body, you might see corrupted email contents when displaying the email.

Emails not being received due to settings specified by email service provider

Email sent from a Web Mail account to an external account might be blocked due to filter settings specified by the recipient's email service provider.

Workaround
None

Calendar

Date on calendar highlighted incorrectly when creating an event

While creating a new calendar event, if the operating system time zone is different from the time zone of the user who logs into Web Mail, the date highlighted on the calendar might be different from the date you selected for the event start date.

Workaround
None. Be aware of the date that is selected when creating an event.

Unsupported message from Notes meeting invitation

You are sent a repeating meeting invitation from a Notes user. After you accept the invitation, the Notes user changes the time of one of the instances. The result is that Web Mail will post a message that this is an unsupported message from Notes.

Workaround
None

"Keep me informed of updates" option is ignored when a Web Mail invite is declined by a recipient using Lotus Notes

A Web Mail invite is sent to a recipient using Lotus Notes. The recipient declines the invite but selects the option "Keep me informed of updates". If subsequent changes are made to the original invite, the recipient is not informed.

Workaround
None

Repeating meeting response information from a repeating Notes calendar does not display

You send a repeating meeting invitation to a Notes user. The Notes user accepts it and sends you a response. When you open the response message, the meetings description information does not display.

Workaround
None

Scheduling and responding to repeating meeting invitations with Notes users

When you schedule a repeating meeting and include Notes users on your invitee list, responses from Notes users are reflected in your calendar, but the email notification you receive might not contain response details for all the meeting instances. When scheduling a repeating meeting, request a response from all invitees for all instances of the meeting. This ensures that you are up-to-date on attendance status for each instance of your meeting. If you receive an updated meeting invitation from a Notes user, the email notification you receive might not contain response details for all meeting instances, but you can respond to the updated invitation, even if you declined the original invitation.

In the following scenario the date displayed in the calendar event might be incorrect

The wrong date is displayed in calendar entries when all of the following conditions are met:
Web Mail is used to send a calendar entry to a Lotus Notes user.
The person who creates the calendar entry is using a computer where the operating system is referencing a different locale and date-time format than the person who receives the calendar entry.

Workaround
On the system where Lotus Notes is installed, change the operating system date-time format and locale to match the locale and date-time format on the Web Mail system. You can also work around the problem by comparing the date and time format on the invitation. If the start date occurs after the end date, the end date has been incorrectly identified. To resolve the problem, specify the correct end date.

Repeating meetings are canceled when one instance is canceled

You are sent a repeating meeting invitation from a Notes user. After you accept the invitation, the Notes user cancels one of the instances. The result is that all instances of the repeating meeting are canceled.

Workaround
None

Meeting dates might not be displayed in an updated meeting notice

If you schedule a repeating meeting and then remove an invitee from all instances of the repeating meeting, that invitee receives an updated meeting notice. In some cases, the meeting dates are not displayed. This can also occur if you cancel all instances of the repeating meeting.

Time zone differences between operating system and calendar functions

If the operating system time zone is different from the time zone of the user who logs on to Web Mail, when the Web Mail user goes to the calendar to create a new event, the date highlighted on the calendar might be different from the date selected when you select a start date for the event.

Personal calendar naming convention

Your personal calendar is labeled either 'Personal Calendar' or with your user name, depending on when your account was set up. If your first name and last name cannot be retrieved, then the LOCAL PART of your email address is used instead of 'Personal Calendar'. You can edit the name and description of your personal calendar. If you delete the title of your personal calendar, the title reverts to 'No title'.

Unable to send/respond to an invite to/from an iOS device

If you send an invitation and the invitation is viewed on an iOS device, no response can be sent from the iOS device.
If you create an event in a secondary or corporate calendar on an iOS device, the 'invitee' field will be ignored on the iOS device.

Users authorized as Authors cannot edit events on shared calendars using iOS4.x

On iOS4.x, if you view an invitation from another user in a calendar owned by a third user, you cannot respond or edit the event.
On iOS4.x, if you create an event in another user's calendar, you cannot edit the event.

Ghost events are not shown as ghost events if you are not the owner of the calendar

If you are following a calendar owned by another user, invitations sent to the owner of the calendar do not show up as ghost events for you.

When Daylight Saving Time (DST) occurs during a calendar event, the event is displayed incorrectly in the day and week views under specific conditions

When creating an event on the day that daylight saving time starts or ends, event information, such as the duration, start time, and end time, might be displayed incorrectly in your calendar for that event. The incorrect information might be seen in the Day, Week, or Month view of your calendar. Information is displayed correctly when the event is opened.

Contacts and Profiles

Unexpected error message displayed while importing corporate contacts

While importing a large number of corporate contacts, an error message might be displayed. Disregard this error message because the import process is still running. Allow time for the import process to complete. Once the import process is complete, you can verify that the new corporate contacts have been added to the corporate directory.

Exported contacts vcf file can't be imported to Outlook 2003 correctly

Limitations with export formats and email clients:
When exporting to Comma Separated Value (.csv) format: email address, phone, and address categories might be altered. For example, a work phone number might be saved as home or mobile information. Non-ASCII characters cannot be imported into Outlook.
When exporting to vCard (.vcf) format: only the first contact is imported in Outlook.
Exporting to vCard (.vcf) format is suggested for importing to and backing up Web Mail. vCard is the standard format for exporting contact information.

The export to vCard format uses vCard 3.0, which is IETF standard contained in RFC 2425. http://tools.ietf.org/html/rfc2425 and RFC 2426 http://tools.ietf.org/html/rfc2426

Android CardDav cannot sync organizations, position and notes fields

When you add a new contact on your Android device, Web Mail supports the following fields and field lengths. If you exceed the supported field lengths, the additional characters are not displayed in your Web Mail contact information.

If you exceed the total character limit of 250 characters, the new contact information is not synchronized with Web Mail.
• Surname: 50 characters. Given Name data is lost if this limit is exceeded.
• Given Name: 50 characters
• Phone: 50 characters
• Email: 50 characters
• Address: 50 characters

The same item is recorded twice in corporate directory

If you have authorization to import corporate contacts, before you import corporate contacts, verify that your account administrator used the Web Mail import process to import existing corporate contacts. If your administrator used another import method, you might see duplicate entries when importing corporate contacts.

Displaying more than 3000 members returns a 504 timeout error

An administrative group cannot have more than 2000 members. When an administrator adds more than 2000 members, the system returns an error message to indicate that the limit has been exceeded.

Workaround
Create more than 1 administrative group with the same configuration when there is a need for having over 2000 members.

CardDAV responding with 403 response codes for PUT and PROPFIND for users that have any capital letters in their user name (email address)

When setting up a CardDAV account, the user must have their Web Mail email address, which is the email address assigned to their account. The user needs an email address containing only lower case letters. Using an email address with upper case letters might cause errors when setting up a CardDAV account.

Unsupported field data lost on Android contact

When adding contact information on an Android device, if the user wants to add a non-standard vCard field, Web Mail cannot capture the field after synchronizing with the device.

The added field set on the mobile device is overwritten after synchronizing with Web Mail.

[CardDAV] Data incomplete after sync from Android to server if characters in the field>80

When adding a new contact on your Android device, Web Mail supports the following fields and field lengths. If you exceed the supported field lengths, the additional characters are not displayed in your Web Mail contact information. If you exceed the total character limit, none of the contact information for the new contact is synchronized with Web Mail.

Surname: 70 characters. Given Name data is lost if this limit is exceeded.
Given Name: 70 characters
Phone: 63 characters
Email: 61 characters
Address: 53 characters

Other

Manual browser cache refresh required when theme is changed

If your IBM Representative or your administrator changes the theme used by Connections Cloud, you must manually refresh your browser cache (Ctrl+F5) to see the changes. Without a manual refresh, the new theme is not displayed until your browser cache expires, which requires approximately 20 minutes. Logging out and logging back in does not resolve this issue.

Security considerations when connecting to Web Mail

For security reasons, do not use SSL 2.0, anonymous SSL ciphers, medium strength SSL ciphers and weak SSL ciphers to connect with the
Web Mail services. Use SSL 3.0 and stronger forms of ciphers.

Recommended browser usage for accessing account

Do not simultaneously open multiple browser sessions or browser tabs for the same account . Only initiate one browser session or only use one browser tab for a single account.

Welcome letter language is determined by the account administrator setting up the account

When a new user is added to Web Mail, that new user receives a Welcome letter in the language that is set by the account administrator adding the user.

Unexpected results can occur when using the Back button in your browser

Using the Back button in your browser can result in an unexpected error message being displayed. This can occur after certain delete or update operations.

Workaround:
Select another option or menu item on the screen to exit the current window and display a new window.

Protection for your account

In order to protect your account against abuse, only 5000 new email messages can be received while you are not logged in to your account. Additional email messages will be returned to the sender until you log in to your account again.

Using Skype with Web Mail

If you have a Skype plug-in running while you are logged into Web Mail, the email address that displays when you reply to or create email messages might not be correct. Specifically, text such as 'begin_of_the_skype_highlighting' and 'end_of_the_skype_highlighting' might be displayed in the To:, cc:, or bcc: fields.

Workaround
Delete the extra characters in the To:, cc:, or bcc: fields that are not part of the email address.

One-time password behavior when accessing Web Mail non-web protocol

When your account administrator sets a one-time password for you, you must change that password after logging in to your Web Mail account via Web Access. However, when you try to access IMAP, POP and SMTP on Web Mail, you can use this one-time password to log in over and over again and you are not forced to change it.

Meetings

Java plugin needed for some users when application sharing

If you use Windows for meetings, you may still have to rely on a Java plugin for application sharing or screen sharing. Most meetings users who want to share their screen or show an application in a meeting can now download and install the SmartCloud Webplayer. Gradually, the dependency on Java will be removed for all users by January, 2015.

Workaround: None

Unable to upload files from Files

When hosting a meeting, some users may not be able to upload and show a file from My Files.



Workaround
Download the file to your desktop from Files first. Then select Add File from My Computer to show the file in your meeting.

WebPlayer (Browser version) plug-in fails to install on Internet Explorer v11. The install dialog window constantly loads. (147559)

Causes
1. Internet Explorer v11 is running in 64-bit Mode. (Default mode for Internet Explorer v11 starts in 64-bit mode)
2. Domain name is not added to the Internet Explorer v11 compatibility list.

Workaround
To resolve the issue follow these steps

1. Add domain name into Internet Explorer 11 compatibility list, follow the steps below:
-- Start Internet Explorer browser
-- Navigate to "Tools -> Compatibility Settings"
-- Input domain name and click Add. (e.g: xx.collabserv.com)
-- Restart browser and re-try plugin install.

2. Run Internet Explorer 11 browser into 32-bit mode.
-- Start Internet Explorer browser
-- Navigate to "Tools --> Internet Options --> Advanced tab"
-- Under Security section, uncheck the option "Enable Enhanced Protected Mode*"
-- Restart Machine, to take this setting effect.
-- Re-try plugin install.

Chrome users not able to join PC Audio conference or are not able to perform Screen Capture (143335)

It has been recently announced by Google that new releases of their browsers will automatically block the NPAPI based plugins (Netscape Plugin-in Application Programming Interface). By end of 2014, NPAPI support will be completely removed from the Chrome as posted in the website here ->http://www.chromium.org/developers/npapi-deprecation

You will be unable to join the PC Audio conference in the Connections Cloud Meetings and will not be able to perform the Screen Capture from Connections Cloud Chat. On Chrome, every time the browser page with Meetings loaded, you will be asked to install the plugin and will not be allowed to join the meetings.

Workaround 1: Use an older version of the Chrome browser, which is not affected. Depending on your organization policies, you can turn off automatic updates for your browser and use the version that is supported for Connections Cloud for Social Business.

Workaround 2: Use the Standalone Installer to install the Connections Cloud WebPlayer. Download the standalone installer from the Meetings (New) dashboard page.
After the installation, the user can access the meeting room and use the Audio Video conference or access the WebChat with the ScreenCapture feature.



Workaround 3: You have to manually reinstall and enable plugin every time you open Chrome browser, before entering the meeting room. Follow the steps for doing the same.

First time Install and Access from Chrome browser

• On Entering the meeting room, the new popup page is opened that will prompt you to download the extension.
• On entering the WebChat Chat window, if you click on the Screen Capture button, the new popup page is opened that will prompt you to download the extension.
  
  

Subsequent Access from Chrome browser

After browser is restarted, on any further access to the Meeting Room for joining PC Audio conference or WebChat Screen capture, do the following steps

Note: It is important to note that when Google completely removes support for the NPAPI plug-in, it will not be possible to enable the WebPlayer plug-in for Chrome.

Meeting owners need to take back sharing from participants before the meeting ends

When an owner allows a participant to share in a meeting, and the participant forgets to stop sharing and leaves the meeting, the meeting is hijacked and the participant is left in control. Even if the participant stops sharing, the meeting is still owned by the client. When the owner tries log back in the meeting, they get this message:

Users who are made managers of a room while in a room may lose track of other users currently requesting to speak (98469)

In a lecture-style room where one or more participants are requesting to speak, a participant who is made to be a manager of that room during the meeting may not see the complete list of the other users who wish to speak.

Workaround
The new manager can simply refresh their browser window to join the room again. When this happens, they will see the complete, up-to-date list of users requesting to speak.

Content or controls in the web client are covered if the browser window is too small or the zoom level is too large (101524)

Some content or controls in the Meetings web client can be covered up depending on the screen resolution, the size of the browser window, or the zoom level used in the browser. In these situations, scrollbars or buttons may not be seen in the available browser window area.

Workaround
The size of the sidebar and/or its components can be resized by tabbing to splitters in between these components and using the arrow keys to alter their size. For example, to make the Library component bigger so that you can see the items listed within it, tab to the splitter area above the Library (between the Participants List and the Library) and use the "up" arrow key to make the Library bigger (and the Participants List smaller). You can also tab into each component and use the arrow keys to scroll through the list of items, in case the browser is unable to render a scroll bar due to size or zoom level.

Cannot present SmartSuite file in Meetings (49012)

File types .lwp .prz and .123 are no longer supported.

Workaround
To resolve the issue, perform one of the following:
- Save the file in a Microsoft Office file format and then publish the file.
- Use the application sharing feature in Meetings.

Characters in a Microsoft Excel file appear incorrectly when uploaded to a meeting (49546)

When a Microsoft Excel file is uploaded to a meeting, some of the characters appear incorrectly. Some examples include dotted lines that do not appear, double lines that appear as one solid line, or changes to the format of dates.

Workaround
Use the application sharing feature in Meetings

Unpublished IBM Doc cannot be shared in Meetingt (101046)

Any IBM Doc documents that is not published cannot be shared in a meeting.

Workaround
None.

Dialing out to attendee using an international number does not work (46722)

If a participant enters an international phone number and country code starting with a plus sign (+) when joining a meeting (For example, +353 for a number in Ireland or +44 for a number in England), and if the host later right-clicks the participant's name in the roster and selects the "Dial Out" option, the phone number in the Dialing dialog will be missing the plus sign (+) that was originally entered by the participant at join time. Dialing out to the number does not work because the plus sign missing.

This known issue does not apply to participants who enter a North American phone number, for example, 1-888-123-4567, because the plus sign is not needed in Meetings.

Workaround
Perform one of the following workarounds:
- Participants can enter international dialing out prefixes, for example, 011, instead of using the plus sign (+).
- If the host recognizes that the phone number is an international number, they can add the plus sign (+) to the beginning of the number before dialing.

Highlighter covers text in .doc and .docx files (47630)

When presenting big doc(x) files using Internet Explorer 8, the highlighter might become fully opaque.

Workaround
Use a different supported browser.

Animation in presentations

Animations in published presentations are not displayed.

Workaround
Use Application Sharing.

Meeting poll crashes when moderator tries to print results (45051)

After conducting a poll in a meeting, the meeting host attempts to print the results. The meeting crashes.

Workaround
None

Some PDF files are not uploaded in the meeting (45447)

Publishing of PDF files that use fonts not natively supported by the converter will fail.

Workaround
- Embed the font when creating the PDF file
- Use the application sharing feature in the meeting

Participant meeting view does not update to full screen on a Mac (46711)

When sharing a keynote presentation in a meeting, the host updates the view to 'Full Screen'. The participant viewer does not update and continues to show the last view that was not full screen . This known issues applies only to Mac machines.

Workaround
Perform one of the following options:
Share all applications in the conference instead of only in 'Keynote'.
Select the "Allow Expose, Dashboard and others to use screen" setting in the Slideshow Preferences to share a full-screen Keynote presentation.

Presenting a password protected file in a meeting fails (20334)

When attempting to present a password protected document in a meeting, you receive an error message. The password protection feature for documents is not supported.

Workaround
To resolve this problem, open your file, save the file without a password, and then try publishing it again.

Some Japanese characters do not display correctly when presenting a Symphony document in a meeting (53365)

Some uncommon Japanese characters do no display correctly when presenting a published Symphony document in a meeting.

Workaround
Use the application sharing feature in Meetings.

Time stamp is not correct for some activities (49177)

The time stamp is not correct for activities created during a meeting for some locations.

Workaround
When you create the activity, modify the time stamp manually.

Meetings for Mobile clients known issues

A separate article entitled LotusLive Meetings for Mobile devices known limitations is available in this wiki.

The "System requirements for LotusLive Meetings for mobile clients" topic states that Apple iPhone and iPad 3.x and above is supported; it should say specifically that iOS 4.x + is also supported.

Windows8 Compatibility

Users will be unable to host or join meetings when running Internet Explorer 10 or Chrome 23 while in Windows 8 "metro mode".

Workaround
Windows8 users should use either Internet Explorer 10 or Firefox in desktop mode.

Meetings (New)

Sametime Meetings PC Audio moderators will see Start Call for short time (104113)

In case of multiple moderators participating in Sametime Meetings PC Audio call, if one moderator starts the audio call, other moderators will see the Start call for a very period of time, and then button
do change to "Join call".
Workaround
None

Sametime Meetings PC Audio Lecture style second user disappears in IE 9.0 (100821)

In lecture style of PC Audio call, if moderator gives presenter role to a participant, the name of second user next to participant is not visible in the list.
Workaround
Hovering the mouse over second user will bring back the name.

Sametime Meetings PC Audio Displays "Initializing Call" Indefinitely in Firefox(106784)

In Firefox when user enters in Sametime Meetings for using PC Audio, the UI conference panel shows "Initializing call" indefinitely. This issue applies to only users whose PC Audio plugin fails to read Firefox pref.js file.
Workaround
Follow the steps below:
1. Close all running Firefox browser instances.
2. Navigate to path : %APPDATA%\Mozilla\Firefox\Profiles\\
3. Rename pref.js to pref.js.backup
4. Restart Firefox browser.

After restart Firefox will create new copy of pref.js and the PC Audioudio call should work fine.

Sametime Meetings PC Audio Windows 7/ie9 only - unexpected yellow bar appears when installing new audio plugin from meeting room (106113)

In Internet Explorer, while installing a PC Audio plug-in a user may see the yellow bar to install the plug-in while also seeing the Install Dialog. This could occur if and earlier version PC Audio ActiveX plug-in did not uninstall properly on the machine.
Workaround
The issue is non blocking and the user is able to install the plug-in by proceeding as instructed in the Install Dialog.

Sametime Meetings PC Audio audio volume control minimum does not correspond to mute (100698 )

If user slides the microphone volume control slider to minimum, volume is reduced to minimum however it may not correspond to mute.
Workaround
User should use Mute control to achieve complete mute result.

Sametime Meetings PC Audio audio volume level changes automatically (90235)

When using Meetings Audio, volume of microphone is automatically controlled in Windows 7. This is a Windows operating system feature and can be disabled using Windows Control Panel->Hardware and Sound->Manage Audio devices->Communications tab.
Workaround
None

Meetings Plug-in upgrade when accessing European data center (131330)

If user has Meetings Plug-in installed for InternetExplorer browser from Japan or North America data center
of the older version and user logins to use audio service from Europe data center and newer Meetings Plug-in
is available then upgrade of plugin will fail.
Workaround:
Re-install WebPlayer plugin for InternetExplorer browser.

Follow the steps as below:
1. Close all running InternetExplorer browser instances.
2. Start InternetExplorer browser.
3. Navigate to InternetExplorer : Tools --> Manage Add-ons.
4. From left hand side drop down menu select 'All add-ons'
5. In the list of add-ons find control with name 'IBM SmartCloud Sametime WebPlayer'
6. Double click on add-on name 'IBM SmartCloud Sametime WebPlayer'
7. Click 'Remove'8. Restart InternetExplorer browser.
9. Login to European data center and install plugin from Meetings (New) dashboard page or from Meeting room.

"Latest Plug-in Detected" shown in Firefox 26 browser (131243)

Users installing Meetings plugin using Firefox will be displayed "Latest Plug-in Detected" after
successful restart of browser.
Workaround
Users are requested to close the window using Close (cross) option available in the Windows title bar.

IBM Sametime Mobile Meetings clients are unable to login to the November Sametime meeting server.

Workaround:
The issue has been resolved but will require that mobile users install the latest client update from the Apple App Store and Google Play. The Android client was Updated on Oct 24, 2013. The iOS client will be version 8.5.2.4.5.

"Request to speak" list is not updated for a user who leaves a PC audio conference call in a lecture-style meeting (98878)

While in a meeting room in "lecture-style" mode with PC audio, the list of users who have requested to speak will not always remain accurate for a user who leaves the audio call.
Workaround:
Refresh the page, or rejoin the PC audio conference call.

OS X Screen Sharing with Firefox - Sametime reports Java is not installed when Firefox is run in 32-bit mode (104937)

Sametime might incorrectly report that Java is not available/installed when attempting to screen share on Mac OS X with the Firefox browser. If Java is correctly installed, this might be due to Firefox being run in "32-bit" mode. Oracle's Java Runtime plugin for OS X is 64-bit only and requires that the containing browser be run in 64-bit mode, as well.
Workaround:
Run Firefox in 64-bit mode. Right-click on "Firefox.app" and select "Get Info". Make sure that the "Open in 32-bit mode" option is unchecked.

Password for an active meeting changed from the dashboard does not take effect (82451)

If the password is changed from the meeting dashboard while the meeting is active, the new password will not work until everyone leaves and rejoins the meeting room.
Workaround:
To immediate change the password for the room, use Room Tools from within the active room.

No prompt or progress status displays when uploading a big file to both the Library and also to Files (94223)

If a user uploads a file to the meeting room library, an upload percentage indicator is seen. However, if the user chooses the option to *also* upload the file to their "Files" repository, then the upload percentage indicator is not available. For uploads of large files, this can result in the user temporarily getting no visible feedback that the file upload is proceeding.
Workaround: None.

Cannot see more than four lines of text in the Poll "Other" textbox field (88740)

When answering a meeting room poll and typing comments in the "Other" text field, some browsers might not follow the cursor and display after four lines of text.
Workaround:
Use the arrow keys to scroll in a multi-line response.

The presenter role might be lost if an individual leaves the meeting room or refreshes the browser (98408)

Participants who are designated as presenters in a meeting room will lose that role if they leave the room or refresh their browser. For example, if a presenter needed to refresh the page because of some action, such as installing the audio/video plugin, a room manager will need to designate the participant as a presenter again upon returning to the room.

(Mac OS X) Remote Control button is disabled when sharing an application (97516)

Due to technical limitations the "Remote Control" feature is disabled when sharing "A currently running application" on Mac OS X.
Workaround:
None. Note that the "Remote Control" feature is available on Mac OS X when sharing "the entire screen" or "a resizable rectangular frame".

(Mac OS X) Screen sharing remote control and "stuck" keyboard keys (93744)

When screen sharing remote control on a Mac OS X, the Control Key might appear "stuck" after performing a "Control + Left Mouse Click" operation.
When sharing a screen, if a user controlling a shared OS X system performs a "Control + Left Mouse Click" (secondary click), the Control key might stay in a pressed state. This causes subsequent "Left Mouse Clicks" to incorrectly inject a "Control + Left Mouse Click".
Workaround:
To clear the Control Key state after experiencing this issue, press either the "Escape" or "Alt" keys.

(Mac OS X) Some screen share remote control keys unavailable. (93734)

Some platform-specific keyboard keys do not work or are unavailable when using Screen Sharing Remote Control between different operating systems:
Microsoft's "Windows Key" does not exist on Apple's keyboards.
Apple's "Command/Apple Key" does not exist on Window's keyboards.
When using Screen Sharing Remote Control between two platforms with keyboard keys that have no equivalent counterpart the keys will be ignored.
For example, when driving a Mac OS X system from a Windows system:
The controlling user will not be able to inject the "Command/Apple Key" as that key does not exist on a Windows keyboard.
If the controlling user presses the "Windows Key" it will have no effect on the remote OS X system as it has no equivalent key.
Workaround:
None.

(Windows) Sharing a "A currently running application" on some Lenovo laptops fails with participants seeing a "greyed out" area. (99841)

Screen Sharing "a currently running application" on some Lenovo laptops fails. Meeting participants will see a "greyed out" area instead of the actual application being shared. The other Screen Sharing options ("the entire screen" or "a resizable rectangular frame") work normally.

This is due to Lenovo's "TouchZone" application which utilizes a top-level transparent window that technically occludes all other application windows.
Workaround:
Disable the Lenovo "TouchZone" application prior to Screen Sharing an application or choose one of the other two Sharing options.

(Turkish only) Some characters might not be found. (93271)

When filtering names of participants in the meeting room, there might be issues if searching for Turkish-specific characters (lower-case and upper-case i).
Workaround: Search for alternate portions of the participant's name or use the English variety of the letter i.

Host meeting failed after changing login user to Connections Cloud on same browser (89518)

If a user has access to multiple Connections Cloud account log ins and attempts to use both accounts for a Meetings (New) meeting in a single browser instance, problems might be seen where the user is unable to properly join a meeting with the second user account.
Workaround:
Close the browser before logging back in as a different Connections Cloud user.

When Microsoft PowerPoint file is shared, the line spacing widens and the content does not fit into a page (82717)

When uploading a Microsoft PowerPoint file into a Meetings (New) meeting, some issues might occur that cause the display in the meeting to not exactly match the original file. These issues might be due to limitations in the software used to convert the PowerPoint file into images. It might also be due to the availability of specific fonts on the Meeting server.

The last page can not be shared when sharing a partially converted doc (104085)

When uploading a large document into the meeting room library, it is possible that the entire document will not convert if the conversion takes longer than the specified conversion time-out value. If this time-out is reached, all of the pages that were converted within that time period will be available to share. However, there is a possibility that the last page converted will not be able to be shared, and will appear as a broken image.

Awareness and share function can not work after restore network (81354)

If a user is sharing their screen and loses their connection to the server, the meetng room could end up in an unexpected state, even after reconnecting. Up until the server detects that the network disconnected, the viewers see the last screen update that was shared. After that, they see the userleave the meeting, and sharing stops. After the user reconnects, however, the red Stop Sharing button still displays, even though the user is no longer sharing.
If the user reconnected before the server detected that the user was disconnected, can click the Stop Sharing button to get back to a normal state.
If the server already detected that the user was disconnected, clicking Stop Sharing will not do anything.
Workaround:
Refresh the browser and rejoin the meeting.

Raise hand popup is in the way of the Room Tools button (82058)

When a participant in the meeting room clicks the "Raise My Hand" button, an indicator of the raised hand is shown next to the user's name in the Participants List. However, since users can optionally choose the view that hides the Participants List by maximizing the size of the sharing area (which therefore also hides the raised-hand indicators in the Participants List ) a small, temporary hand-raise indicator pop-up is also displayed in the lower right-hand corner of the meeting room. Note that while that pop-up indicator is displayed (about 2 seconds) it hides the "Room Tools" button.
Workaround:
Wait for the hand-raise indicator pop-up to automatically dismiss before you can click the "Room Tools" button.

Trying to add a file to library when a file is already being uploaded by same user does not inform user that the file has been added to queue (82057)

Due to browser limitations, the Meetings (New) meetings can only upload one document at a time to a meeting room Library. While a document is being uploaded, the user can add an additional document to the Library. However, this second document will not begin uploading until the first document upload is complete. Currently there is no visual feedback indicating that a second document is queued for upload.
Workaround:
None.

Cannot share a text (.txt) file. (87321)

Text files are not supported in Meetings (New) meetings for "conversion" and sharing in the meeting room. However, text files - like other file types except .HTM and .HTML files - can still be uploaded into a meeting room for others to access by downloading, if this action is allowed by the meeting room owner.
Workaround:
Paste the text that you want to share during a meeting in to another file type (such as .RTF, .DOC, .ODT, .PPT, etc.) which are supported for shared viewing.

Shared frame stops responding to controls (103257)

If you share a "resizable rectangular frame" (a portion of your screen) in a meeting, and either minimize or maximize the shared frame, the shared frame's window controls stop working. If you maximize the shared frame, or minimize it and then restore it, you can no longer move or resize the shared frame, nor can you click on the minimize, maximize or close buttons. This is a problem on Windows systems using an Aero theme.
Workaround:
Stop sharing. This removes the shared frame. Then you can start sharing again.

Disconnected users show up as anonymous in Journaling logs (99703)

If a user is disconnected from a meeting, then the user will be reported in the Journaling logs as anonymous.
Workaround:
None.

No prompt or progress status in the Library when uploading a large file to the Library / Files (94223)

When uploading large files to the meeting room Library / Files, no prompt or progress status displays.
Workaround:
None.

Meetings Report shows Report-generation time as the Departure time for all users in the room (106980)

If a meeting room owner ends a meeting and chooses to generate a meeting report, the report shows the correct "Join time" and "Departure time" for all users who attended the meeting.
However, if the room owner chooses to generate a meeting report during an ongoing meeting, the report shows the Departure time as the current time for all users still in the meeting.
Workaround:
End the meeting, then generate the report.

Highlighter tool might not function as expected on the Internet Explore 10 browser on Windows 8 using non-default font size (111098)

When using the web meeting client in the Internet Explorer 10 browser on Windows 8, if Windows is configured to use a system font size *other* than the default size, the highlighter tool might not function as expected. Lines drawn from the IE10/Windows 8 client might not appear with the same shape or location on other clients viewing the highlighting.
Workaround:
Use a different browser to attend the meeting, or set the Windows font size back to the default size.

Screen sharing will not function as expected on a Linux client if the required system libraries are not installed (110446)

When using a Linux client to screen share in a meeting, if the Sharing Dialog displays as empty, or if it is not possible to successfully start a screen share, then the client might be missing system packages necessary for screen share to work correctly.
Workaround:
1. Open a Terminal
2. CD to the Sametime Native Libraries directory. "cd ˜˜/SametimeMeetings/NativeLibraries/"
3. Run the "ldd" command on the ".so" and ".executable" binaries that are located in that folder. "ldd asnat*"
4. The output displayed will indicate if any of the required libraries are missing. Refer to your Linux Distro's documentation for help in locating and installing the missing libraries.
5. Download the package (a. RedHat, b. Suse, c. Ubuntu)
5a. Applications > Add/Remove Software, Select the "Search" tab > Type in the name of the package that you wish to add to your system > Check the box to select the package > Click "Apply" to install the package.
5b. Computer > Control Center > Under "System" select "YaST" > Enter your password > Under "Software" select "Software Management" > Type in the name of the package that you wish to add to your system in the "Find" search bar > Check the box to select the package > Click "Apply" to install the package.
5c. Ubuntu Software Center > Type in the name of the package that you wish to add to your system in the Search Bar > Click on the name of the package > Click "Install" > Enter your password

Screen Sharing: Java Detection can take up to 2 minutes on Internet Explorer when Java is not installed (130138)

When Screen Sharing in Internet Explorer the Java Detection mechanism may take up to 2 minutes prior to reporting that Java is not installed.
Users will see the "Checking your computer for necessary software..." message and an indeterminate progress bar above the standard Internet Explorer "missing plugin" indication.
After the 2 minute timeout occurs users will be presented with a link to the Java plugin.
Workaround
None. Users without Java installed may have to wait up to two minutes for this to be reported when Screen Sharing with Internet Explorer.

Screen Sharing on Mac OS X: Host may not be able to grant remote control access to meeting participants when users with DBCS characters in their user names are present in the meeting.(129818)

When a host is Screen Sharing on Mac OS X the "Control..." button may be incorrectly disabled when there are other meeting participants with DBCS characters in their user names. The host will not be able to grant remote control access to any meeting participants.
Workaround
None.

Screen Sharing on Windows: Screen Sharing is not supported in 64-bit browsers on Windows platforms. (134384)

The native components required for Screen Sharing in Meetings are 32-bit only and can only be run in a 32-bit Java VM and Browser combination.
Workaround
Use a 32-bit Java VM and Browser combination to Screen Sharing in a Meeting.

An attempt to remove a Poll from a meeting room may not work properly if the user logs out of Connections Cloud while still in the meeting (122922)

If a user attempts to remove a Poll from a meeting room using the Room Tools->Remove Room Content option, the Poll may not be removed if the user then logs out of Connections Cloud while in the meeting.
Workaround
Do not logout of Connections Cloud while still in a meeting room. First end the meeting (room owner) or just leave the meeting. Or, use the "Remove" option in the library (instead of the "Remove Room Content" option) to remove the Poll.

The name of guest users who left the meeting before you arrived, will not be seen in the meeting Stream (129919)

If you join a meeting and there were guest (anonymous) users who joined the meeting and typed in the discussion area, but then left *before* you joined, you will be unable to see in the meeting Stream the guest name that user had entered. Instead a numeric user ID will be displayed. Guest names will be properly displayed for any such users who join or leave the meeting room while you are in the meeting.
Workaround
None

The filename of a Meeting Recording file downloaded to a Mac client with Safari 5 may not be correct (131244)

Attempting to download a recording on Mac OS X 10.7 with Safari 5 will result in an incorrectly named file. The file name will be a series of numbers and will have no extension.
Workaround
Rename the file, adding the correct extension (.mov or .wmv, as appropriate). The file will now play correctly.

Meetings online Help corrections

- The Help topic, "How do I end an audio conference" explains to click the Leave Call icon and then select "End Call for Everyone" in a meeting room to end the call. This only ends the audio conference. If users have joined the call by telephone, the meeting room owner or manager should hang up the telephone to end the telephone conference call. Likewise, participants should hang up with telephone to end the telephone conference call for themselves.

Workaround
None. Help will be updated in the next release.

Mobile

Stored Application Password stops working (145591)

Traveler users are reporting that synching with Mail services stops working. This synch process is enabled by the use of an Application Password that is stored on the mobile device. IBM Development and Support are actively working to resolve this issue.
Workaround
The original Application Password is likely still valid but is not being routed to the Authentication service correctly. If the user still has the original Application Password, they can re-enter that 16 digit Application Password on their device and the problem should resolve. If that Application Password is not available or re-entering does not work, the user should:
- revoke the original Application Password
- generate a new Application Password
- use the new Application Password with their mobile device
The details for these procedures can be found here: https://apps.na.collabserv.com/help/topic/com.ibm.cloud.scnotes.doc/use_manage_application_passwords_t.html

Chat

Chat window is empty

This issue is resolved by clearing your brower's cache and the Java cache. To clear the Java cache, on the Control Panel, click Java -> Settings.. -> Delete Files.. -> Check all and click OK.

WebChat: folder name with semicolon causes an extra folder added (75331)

If a user creates a personal group that contains a semi colon (;) in the name, this will cause an additional group to be created on the next login. This additional group will be named the same but without the semi colon. This also happens using the ST Client, although on next login only one group will remain and this will be the duplicated one without the semi colon.

Workaround: Avoid adding a semi colon in the name of your group.

Collapsed subgroups can show incorrect presence number on the contact list at next login.

When a webchat user collapses a sub group within their contact list, on next login session this subgroup will not show any presence number beside subgroup name. Once you expand this group, the number will now appear.
Workaround: Keep your webchat groups expanded or expand the sub group if you want to see how many is online.

Blackberry Mobile Sametime client sometimes initially shows the Sametime id in the contact list instead of the user's full name on the top line of the business card (57776)

When the business card is displayed: the client will look up the user information from local cache, if present, the client will use the local cache to display the business card; if not, the client invokes a query to the server, and it displays the Sametime id instead of the full name in the "name" field temporarily, when the result comes back from server, the business card is updated. with the name. If there is a delay between the lookup and the result comes back from the sever after the business card is displayed, the user will see the Sametime id and later the user's full name.

Workaround: None

While using an iPhone you are unable to add all group chat participants to new contact (54708)

Users in a group chat that are not part of your contact list cannot be added to your contact list from the group chat. You must individually search for each name to add to your contact list.

Workaround: Search for each contact individually to add to your contact list.

Buddy list is out of sync with the server copy (23262)

The Sametime client indicates that your local buddy list is out of sync with the server copy. It prompts you to either sync with the server copy or use your local copy as master. If you choose to sync with the server copy, your buddy list will be lost. If you choose to use your local copy as master, the server will be updated with the new details.

Workaround: When prompted, choose to sync you local copy as master.

Sametime client's buddy list will not automatically update if a user changes their name (55584)

Each user must update their own buddy list in their Sametime client if a contact has been reseated or has had a name change.

Workaround: You can remove the contact from your buddy list, exit and restart the Sametime client, and re-add the contact.
Alternatively, you can use the Edit nickname feature and rename the contact.

Blackberry business card photos cannot be displayed (54374)

It is not possible to view a user's business card photo on Blackberry.

Workaround: None

Cannot remove a custom status message (51419) Note: This option is not available to all users.

In Web chat, the user can add a custom status message, which appears in the user's business card or chat window. The user cannot delete this custom message once added. The user can change this status but cannot delete it.

Workaround: Exit the web chat and log out. Log back in and open web chat; the custom message is removed and the default message is visible.

Using a Firefox browser, web chat does not open in a new tab when the "New windows are set to open in new tab" option is enabled (50366) Note: This option is not available to all users.

Using a Firefox browser with web chat, if the user selects to open new windows in tabs, web chat will continue to open in a new window.

Workaround: Use Internet Explorer or Safari browsers to open web chat in a tab.

In group chat the Create Link option does not allow you to enter a name (50767) Note: This option is not available to all users.

In Web chat, you cannot create a link in a group chat.

Workaround: Send links in individual chat windows.

The Web chat window is not visible the second time a user receives a message (55040) Note: This option is not available to all users.

When a Web chat contact list is minimized and you get a message from another user, a new chat window pops up initially but once you minimize the contact list and the chat window, it will not pop up nor blink after second message you receive from that user. The "New Message" statement appears in the status bar, but when there are multiple chat windows open you do not know which window the new message applies to.

Workaround: None

Web chat automatically restarts when a user redisplays their My Dashboard page after logging out from web chat (56343) Note: This option is not available to all users.

Using an Internet Explorer browser, the web chat contact list automatically restarts when you log out from the Sametime service (but stay logged in to IBM Connections Cloud) and open My Dashboard. This can occur in the following scenario:

1. Log in to the Sametime client.
2. Log in to IBM Connections Cloud with the same user credentials as step 1.
3. Wait until web chat automatically starts and log in to the web chat server.
Note that this action logs you out of the Sametime client from step 1.
4. Repeat step 1.
Note that this action logs you out of the web chat from step 3.
5. Close the web chat window.
6. Open an app such as Activities or Files.
7. Click "My Dashboard" and wait a few seconds.

The web chat window restarts again and you are forced out from the Sametime client. However, this action does not reoccur if you now repeat steps 4 to 7.

Workaround: None

For non-standard Windows themes, associated font settings may cause incorrect auto-scrolling of new web chat events for the sender and receiver (55459)

Windows themes may yield an unexpected web chat font size and prevent new message from scrolling properly.

Workaround: Change to Windows standard themes using Display Properties: Windows Classic or Windows XP.

Cannot change font style in group chat window for a web chat (61935)

Using group chat with Web chat, no rich text features are available. Therefore you cannot change the font style. This is expected behavior as this is not supported in a group chat.

Workaround: None

Web chat: Messages not received with popup blocker enabled (96171)

If a message is sent to a user with popups blocked for the web chat domain, the sender will not be given any indication that the recipient did not receive their message.
Workaround: Configure popup blockers to allow popups from the web chat domain.

Connections Cloud web chat: File Transfer feature is disabled for J3 users until File Transfer Journalling is in place (131274)

J3 web chat users will be unable to transfer files to their chat partner for the January release, until Journalling is complete.

Workaround: None

LLC1: Emotes not appearing correctly when sent to notes client user (103204 )

When sending emotes from a webchat user in LLC1 to a notes client user with embedded sametime, emotes do not translate to images when sent either as shortcuts or from the palette. Sending emotes from notes client sametime to webchat works fine.

Workaround: None

Sametime rich client supports SSL SAML only (137516)

If you are using a Sametime rich client with SAML support, the client supports an SSL SAML authentication server only. If you are using a non-SSL authentication server, users cannot login to a Sametime server with the rich client.

Workaround: None

Connections Docs

File size limits

• Documents: 10 MB or 300 pages, 768 KB of text
• Spreadsheets: 10000 rows and 1024 columns per sheet, 400,000 cells and 40,000 formulas or 10 MB

Note: Only the first 52 columns of a spreadsheet can be rendered and edited online. However, all 1024 columns are preserved and may be viewed offline or downloaded for offline editing.

• Presentations: 150 slides or 30 MB, 1500 shapes
• File Viewer: 50 MB

Documents

Unsupported features:

• Mail Merge
• Track Changes

Limitations:

• Chart can be imported but cannot be edited.
• Shapes, after imported as images, cannot be modified
• If you open documents that contain editor color highlighted changes from previous releases, the color indicators will be lost in November release.

Spreadsheets

Unsupported features:

• Macro not supported and not preserved
• Advanced filter not supported and not preserved
• Conditional formatting
• Data validation
• Grouped objects
• Pivot table
• Format as table

Limitations:

• Filter can list at most 1000 items due to performance issue
• Array formula is not supported
• Cannot merge across rows
• Cannot clear the content or append the content to the first cell when merging cells
• If an imported file has cells that are merged across rows, only the merge information of the first row is kept.
• Cannot copy style and number format data from external applications to spreadsheets
• Can only paste 10,000 cells out to external applications
• Cannot paste data beyond the 10000th row and the 52th column
• Cannot paste number format and formulas to external applications
• Cannot copy and paste images between Connections Docs and external applications
• Cannot use the menu commands Cut, Copy and Paste to copy and paste on all browsers except Internet Explorer
• When importing or exporting a chart in the Microsoft Office Excel Binary file, some properties cannot be preserved.
• Cannot render the chart that has more than 10000 data points.
• Cannot copy the unsupported chart type or chart properties.
• 100% stacked chart will fall back to stacked chart, and 3D chart will fall back to 2D chart when rendering.
• When importing a line chart or scatter chart from a Microsoft Office Binary file, the line smooth property in first series will be applied to all the other lines.
• Only support the default grid line in charts.
• When exporting to Symphony® or Apache OpenOffice, the chart is not updated until you double-click the chart to activate it.

Presentations

Unsupported features:

• Grouping, object arrangement, and slide object properties are not supported
• WordArt and SmartArt are not supported
• Video and sound are not supported
• OLE objects are not supported
• ActiveX is not supported
• Macros are not supported
• Animation is not supported
• Custom Shape
• Chart
• Caption
• Graphic Bullet

Limitations:

• Only one master style is supported in a single presentation
• Shapes are imported only as images
• Imported hyperlinks cannot be edited
• Footer information cannot be edited
• Field information cannot be edited
• Master styles cannot be changed
• Only one user can edit a text box or table at a time
• Charts are supported only as images
• Only basic line and border styles in tables are supported
• Merging and splitting of table cells is not supported
• When printing from Safari, the printed slide will be aligned to the top of the page
• For imported presentations, all styling for speaker notes (font color, font name, borders) are dropped
• On Chrome 27 and above, slide thumbnail does not display normally if the content font size is smaller than 12 px.
• A table containing merged cells cannot be pasted in presentations. When you copy and paste a slide with a table containing a merged cell, the table will be lost while other supported objects will be preserved.

Common Services

Unsupported features:

• OLE Object
• ActiveX Control
• Form Control
• Macros
• Smart Art
• Word Art
• Video or sound
• Themes

Limitations:

• After deleting a comments icon within a document, the comments thread on sidebar is not deleted
• Cannot direct a comments thread to users if they have not yet edited the document
• Undo/redo does not trigger spell check
• Contents from co-editing do not trigger spell check
• Find and replace has some limitations:
• 1 to 2 mapping search such as " ü=ue ä=ae ö=oe" is not supported
• Accent match such as "ü=u ä=a ö=o" is not supported
• For characters that need normalization, only Basic-Latin and Japanese are supported. For more details about normalization, refer to: http://en.wikipedia.org/wiki/Unicode_equivalence
• For Turkish character "ii", only case sensitive search and replace is supported
• Fonts for PDF generation are limited to a predefined set that are part of the deployment. Additional fonts can be used for PDF generation if installed into the server environment.
• In Internet Explorer and Firefox, when clicking Edit in Docs for a file that is already opened, the focus cannot be switched to this file.

File Viewer

• Password encrypted files are not supported
• Fonts are limited to a predefined set that are part of the deployment. Additional fonts can be used for viewer if installed into the server environment.
• Files encrypted by IBM Connections are not supported
• In Internet Explorer 9, zoom in/out combo box value does not change
• Some fonts with four byte encoding are not supported.
• .txt files are not supported.

Admin Announcements

Announcements not showing message that date and time have expired (155606)

If adding an announcement and select a date or time that has already passed the warning message that the 'Announcement has Expired" no longer appears, it just saves the announcement as disabled

Workaround: Removed invalid announcement and readd with valid date & time.

Announcements that are edited and 'Save and Enable' is hit is creating a second announcement (155607)

If the admin edits an announcement (which has being created with an expired date and / or time see defect 155606) and clicks 'Save' this saves the changes on the announcement, the issue here is that is the admin edits the announcement and clicks 'Save and Enable' it is creating a second announcement with the new changes

Workaround: Removed invalid announcement and readd with valid date & time.

Organisation Extensions

155544: acdev1: Cannot enable AS extension

The Activity Stream Organisation Extension option is available as an Organisation Extension, however, this feature is not available and so it will not work if a user tries to create it.

Workaround: No workaround

Verse

To display IBM Verse known issues and workarounds, click HERE.

SmartCloud Notes

SmartCloud Notes only

To display SmartCloud Notes known issues and workarounds that pertain only to a SmartCloud Notes environment, click HERE .

Notes 9.0 issues

To display Notes 9.0 issues found in a non-cloud environment that SmartCloud Notes users might also encounter, click the following links:

• Calendaring and Scheduling issues
• Client UI issues
• IBM iNotes® issues (applies to web client users)
• Instant Messaging issues
• Mail issues
• Replication issues
• Search issues
• Security issues

Lotus Notes 8.5.3

To display Lotus Notes 8.5.3 issues found in a non-cloud environment that SmartCloud Notes users might also encounter, click the following links:

• Calendaring and Scheduling issues
• Client UI issues
• Lotus iNotes® issues (applies to web client users)
• Instant Messaging issues
• Lotus Symphony™ issues
• Mail issues
• Replication issues
• Search issues
• Security issues

Lotus Notes 8.5.2

To display Lotus Notes 8.5.2 issues found in a non-cloud environment that SmartCloud Notes users might also encounter, click the following links:

• Calendaring and Scheduling issues
• Client UI issues
• Lotus iNotes issues (applies to web client users)
• Instant Messaging issues
• Lotus Symphony issues
• Mail issues
• Replication issues
• Search issues
• Security issues

Lotus Notes 8.5.1

To display Lotus Notes 8.5.1 issues found in a non-cloud environment that SmartCloud Notes users might also encounter, click the following links:

• Calendaring and Scheduling issues
• Client UI issues
• Lotus iNotes issues (applies to web client users)
• Instant Messaging issues
• Lotus Symphony issues
• Mail issues
• Replication issues
• Search issues
• Security issues
  

  Unyte Events

  
  
  

  Error on Step 5 of 8 (49070)

  
  The following issue only applies to Unyte Events and not to Connections Cloud Events.
  Currently Unyte Events supports events duration of up to 23 hours. For example, a start time of 9am and an end time of 8am indicates that the event will end at 8am the following day.
  However if you create an Event and select the same end time as the start time (i.e. 9am start time and 9am end time), when you proceed to Step 5 of 8 (Registration preview) the application displays the following error: "A problem has occurred while attempting to process your request.".
  
  Workaround
  Create a new Event
  
  

  Error on Step 5 of 8 (55134)

  
  The following issue only applies to Unyte Events and not to Connections Cloud Events.
  When creating an Event, if you select a date and time for the Event that is in the past, then go back and correct your choice to indicate a future date, when you proceed to Step 5 of 8 (Registration preview) the application displays the following error: "A problem has occurred while attempting to process your request".
  This happened because the validation failed the first time when the initial date and time was in the past even though you later selected a valid date.
  
  Workaround
  Create a new Event
  
  
  
  

  Wikis

  
  
  

  Wikis entries with double byte slash in title cannot be opened (120347)

  
  Workaround:
  Do not use double byte slash character in wiki entry title
  
  
  

  Webchat widget do not show up on "IBM Connections Cloud Reports" page for IE9 browser (112987)

  
  Webchat widget do not show up on "IBM Connections Cloud Reports" page
  This issue is seen only in IE9
  
  Workaround
  None
  
  

  Pagination refers to page 1 even though data is shown for other pages (115878)

  
  Steps to Reproduce:
  - Click 'View Report' to view summary report
  - Move to page 2
  - Click a Session ID in the table to display a detailed report for that meeting
  - Click the 'Back to Summary Report' button.
  Issue: Pagination shows you are on page 1 although data for page 2 is displayed
  
  Workaround
  Clicking Next or another page number will fix the pagination issue .
  
  

  User cannot view search result in a community by components (131213)

  
  Steps to Reproduce:
  - In the search box in community overview page, select "This Community".
  - Input some search keyword and click on search.
  Issue: In the search result page, only "All Connections Content" tab is shown and user is not able to view search result by components.
  
  Workaround
  None.
  
  

  Theme

  
  

  Customized Theme Color Not Applied on Pages

  
  After a new release is deployed, customer might experience customized theme color is not applied properly on buttons, banner, etc.
  
  Workaround
  -Log in as organization administrator
  -Go to Administration/Manage Organization/Theme
  -Click change link under Theme Variations
  -Click Save Changes button
  -Refresh browser
  -Customized theme should now be applied correctly
  
  (March, 2015)