Can't find what you are looking for? See the troubleshooting articles for
the following features: Activities, Meetings, Charts, Contacts, Events, Files, Forms, Instant
Messaging, My Network, Notes, iNotes, and Security.
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While attempting to save an entry with a tag over 64 characters in Activities, you receive an error message "We have encountered a problem" also known as browser error 500
Keep Activity entry tags at 64 characters or less
Carriage returns in activity goals and notification messages are not rendered in email (47417)
When a user is notified about an Activity or entry, carriage returns in activity goal and notification message are not rendered.
Downloading a file from Activities that contains more than 50 bytes of Unicode characters in the file name loses some characters (50078)
This issue applies only to Internet Explorer 6 and 7. If a file contains more than 50 bytes of Unicode characters, or certain characters such as spaces (approximately 15-25 non-latin characters), Internet Explorer will only use the last 50 bytes of the file name. This results in a file name with missing characters from the beginning, and in some cases garbled characters in the beginning such as "%3E".
When using Internet Explorer 6 or 7, shorten the file name to be smaller than the limit imposed by the browser.
Exporting an activity adds "ï»¿" to beginning of CSV file (54419)
Exporting an activity to a CSV file adds the Byte Order Marker to the beginning of the file to allow some versions of Excel to open the file properly.
Delete the Byte Order Marker from the cell or use the Text Importation wizard in Excel.
In long activity goals, blank lines and line feeds are not shown correctly (52556)
In Internet Explorer, if you click "...more" in an activity goal of over 4000 characters, the line breaks are not rendered, so you lose all the white space in the goal.
Some file names in Microsoft Word (.doc) files do not render correctly in activities when you use Internet Explorer 6 and 7 (50005)
Attach a Microsoft Word (.doc) file with a double byte character set (DBCS) name to an activity entry. Save the activity and then download the file. The file name that displays does not render correctly and is unreadable in activities.
This only occurs in Internet Explorer 6 and 7 (Internet Explorer 6 seems to have a slightly larger buffer). It does not occur in Internet Explorer 8 or higher.
Japanese characters are broken when you export activities as CSV files into Microsoft Excel(52548)
In some cases when you use the Export Activity feature, the resulting CSV file does not properly render Japanese characters in Microsoft Excel.
Import the text using the Microsoft Excel built-in Text Importation wizard.
Icons do not match in Activities and Communities (42263)
The icons in Communities do not match the icons in Activities. The Communities icons are documented, however, there is no documentation for the Activities icons.
Long description in activity entries and goals cannot be exported to CSV file (SPR #SYEE8E9VQ9)
If an activity entry or goal has more than 2K of data, only the first 2K of text can be exported to the CSV file using the Export Activity feature.
Notification emails for Activity updates no longer include salutations (25939)
Notification emails for Activity updates no longer include the salutation at the top of the email.
Very long field titles in Activities crash the browser (31710)
Titles on activities and activity entries are limited to 2K of data. This is equivalent to 2048 ASCII characters. The number of characters in other languages will depend on the UTF-8 encoding of the Unicode characters. See the following technote for more information:
Do not create activities or activity entries with more than 2K of text.
Use full search option is not available when member is not found in type-ahead (SPR#SYEE8EERP6)
The Activities tool tip for adding new members suggests that if the name you want is not displayed, click Use full search to search for it.
This is not correct. The option is not available.
Check the name or email address of the user and try again.
Guest Users: Not all guest users receive the [New Activity] notification after being added to the Activity (59207)
Adding one or more guest users (users who have not been provisioned with Connections before) to an Activity. Go through the Invite LotusLive Guest process & Send the invite. Check the guest users email and there is no [New Activity] notification to let the user know they have been added to an Activity.
Browse Groups dialog box - select a nested group to add by walking down tree, the group name displays as "undefined" (59533)
Either from the Start an Activity form or from the Add New Members dialog click the member type drop-down and select Groups and click on the Browse Groups link. Enter a group name & click on Find Groups. From the list of results returned select a group that contains a nested group. Select the nested group and click the Add button. You are then returned to the Start an Activity form or Add New Members dialog, but the group name displays as "undefined". When the Activity is Saved, the correct group name displays in the Members widget.
There are 2 workarounds for this issue:
1) When using the Browse Groups link further refine the input string so that the name of the nested group appears in the results list so you don't need to walk down the tree of nested groups.
2) Instead of using the Browse Groups link enter the name of the nested group in the members input field and type-ahead should display the group name.
The "Display Challenge questions to users to confirm identity" option does not work (57733)
Setting the Password Reset Method to "Display Challenge questions to users to confirm identity" does not change the password reset method for users. The setting is accepted however the default password reset method using email to confirm identify is still used.
Admin is not able to Edit a User(62208)
If the Admin has not yet setup a mail domain (Notes or iNotes) it is not possible to edit and save existing users.
Admin needs to configure the mail domain then users can be edited and saved correctly.
Browser exception error displays when the company administrator attempts to add a new user but leaves the email field empty (62028)
This issue occurs when a new user does not enter any value for the email field under account identity and passes by it either by using the tab key or mouse. As a result, there an error occurs on the Add User page along with a stack trace.
Be sure to enter a valid email address in the email field before moving to the next filed.
Default language for LLIS change files when no language is specified (65481)
The LotusLive integration server documentation may indicate that when no language is specified in a provisioning change file, the default language used is English. In fact, the default language used is the company contact language. An administrator specifies the company contact language in LotusLive on their My Account Settings page using the Localization and Language options.
Additional LLIS change file time zone settings (67738)
The following LotusLive enterprise integration change file time zones were added or updated after the help was published:
Pacific/Chuuk (GMT+10:00) Chuuk Time
America/Curacao (GMT-04:00)Atlantic Standard Time (Curacao)
Pacific/Pohnpei (GMT+11:00) Ponape Time
Europe/Moscow (GMT+04:00) Moscow Standard Time
Using line feeds and carriage return characters in LLIS change files (62689)
Each line of a user provisioning change file must end with an appropriate carriage return or line feed character. On Windows platforms use \r\n (0x0D 0x0A) and on UNIX or Linux platforms use \n (0xA). While the LotusLive integration server can process files with either line ending format, you should use the TEXT transfer format to ensure that proper line endings are sent to and received from the intermediary FTP server.
Case-specific constraint in LLIS relative to changetype in Directory Integration change files(70406)
For Directory Integration (DI) change files, LLIS does not process changetype operations where the changetype name contains a capital letter. For example, changetype "Add" entries are ignored but changetype "add" entries are processed.
Workaround: Until this issue is resolved, use all lowercase characters for changetype specifications in directory integration change files.
Panel help for importing contacts from Lotus Notes needs to be more specific (47846)
The following information is missing on the panel help for importing Lotus Notes contacts to LotusLive:
In Lotus Notes, click File->Export. Select where the file will be saved and type in a name for the file. If you are exporting contacts from Lotus Notes 8.5, select the option to export Only Basic Fields. In the Save As type field, select Comma Separated Value.
Zooming out in FireFox blurs business cards (35121)
In Firefox, if the zoom level is set to zoom out, viewing the business card of a LotusLive user might be blurred.
Reset the zoom level of FireFox.
Cannot search for user profiles with special characters (52404)
If a special character, such as a parenthesis '(', is part of a user's name, a search that includes the special character might not return a result.
search for the part of the user name that does not include the special character
Search function in Contacts is not accent insensitive (48498)
Search is accent-sensitive. Your search term must include accented characters if the name that you are looking for has accented characters.
If the contact name contains an accent, the search term must include the accent.
Shared files reappear on reading the removed widget of the community (51291)
If you remove the Files widget from a community, the files and folders that appeared there will continue to be shared with that community. Removing the widget does not remove the shares. Therefore, if the widget is re-added to the community, then the same set of files and folders will reappear.
None. This is working as designed.
Searching for a term within the title for many communities does not return all communities (54491)
Not all communities with the search term are returned. Only the communities that have the search term as a tag are returned. Search is designed to find community names based on an exact match or a wildcard query. The Development team does not have any plans to provide ngram search support yet
Use wildcard characters in the search term for more complete result sets.
Community's upload image feature doesn't work using the keyboard instead of the button. (54647)
Start a community and click the "Upload a Community Image" link to get a "Browse..." dialog, then use the tab key to move the focus on it, press the Enter key to invoke it. It worked as the save function not as an upload function. The Community is saved without the uploading image. This is a third party software bug. The browser provides the file browse control support.
The space bar can be used to invoke browsing.
Community name does not appear in the type-ahead list when you perform a search (48936)
If a community name begins with quotation marks or a back slash, the community name will not appear in the type-ahead list when performing a search.
PNG files do not render correctly when used as a community image (36797, 52728)
If you upload a PNG file to use an image for a community, the image's colors may not render correctly.
Do not use a PNG file for a community image. Converting the image to a JPG file should resolve the issue.
Search queries do not work correctly when using brackets [ ] (36624)
Search queries might not work correctly when you use the brackets reserved characters in a search: [ ]
For example, a search query that contains "My stuff [really important]" might not provide the expected results.
If you use a reserved character in a search query and do not get expected results, try to use a different search query by removing the reserved characters.
The Description field in a community form has a limit length (53948)
When creating or editing a community, there is a 2048 byte limit associated with the Description field in the community form. This is not documented in help.
Do not create a community description with more than 2048 bytes of data.
ALT text for images in browsers (58775)
Lotuslive online help uses the ALT property on images to display alternate text if the image does not exist, cannot be displayed, or cannot be downloaded to the browser. The ALT property is also read by tools such as screen readers to aid accessibility.
Microsoft Internet Explorer and Mozilla Firefox browsers treat the ALT property different ways. Internet Explorer treats the ALT text as hover help. Firefox does not treat the ALT text as hover help; Firefox only uses the text if the image is broken or if it is read by a screen reader
None. This is working as designed.
Add and Invite Members text box moves across screen when greater than 65 characters are entered; only on Internet Explorer 6 and Internet Explorer 8 (57323)
When you are in the Community's Members page and click Add Members, or Invite Members, and then you enter a user name or group name over 65 characters in the name box the text box and whole line begins to move left across the page as you enter more characters. This is just a display issue, and the user/group are added correctly. This only occurs with Internet Explorer 6 and Internet Explorer 8 browsers. The problem does not occur with a Firefox browser.
"Add all members from parent community" check box does not add additional members to a sub-community if membership list contains groups (59529)
If you have a sub-community that contains both people and groups, and if at some later point, the parent community has additional members added that you want to add to the sub-community's membership list, you would need to "Add Members" on the sub-community's Members page. On the Add Members page, there is a check box labeled "Add all members from parent community". If you select this check box, any people or groups who are members of the parent community should be added to the membership page of the sub-community. However, this is not happening correctly; the newly added members of the parent community are not being added to the sub-community. This issue only occurs, if the sub-community's membership page contains groups. If it only contains people, then the additional members are added correctly.
On the Members page of the sub-community, when you click on Add Members, instead of selecting the check box "Add all members from parent community", add the additional members by typing their names into the input text box.
Browse Groups dialog box does not add the selected group, if it's a nested group obtained by walking down the tree (59533)
You attempt to add a group using the Browse Groups dialog box. If it is a nested group obtained by walking down the tree, it does not add the selected group.
There are 2 workarounds for this issue:
- When using the Browse Groups link, refine your input string so that the name of the nested group appears in the results list, and you don't need to walk down the tree of nested groups.
- Instead of using the Browse Groups link, enter the name of the nested group in the Add Groups text box and it will be found with the type-ahead feature.
Community Overview tags type-ahead doesn't work correctly (YZZG8FPEJU)
When you open a Community to the Overview page and within the Tags widget, click "Find a tag", as you begin to enter the name of a tag, the type-ahead suggestions are the tags from the "My Communities" cloud and not the tags on the "Overview" cloud.
Select a tag from the Tag cloud which is displayed on the Community's Overview page.
Display names display instead of email addresses (55487)
Email addresses that are added to communities may display the name of the associated registered LotusLive user, regardless of the relationship between that user and the user entering the email name.
Not all guest users receive the [New Community] notification email after being added to the community (59391)
Adding or inviting one or more guest users (users who have not been registered with LotusLive before) to a community generates two emails that are sent to the guest. The first email is used to join LotusLive as a guest and the second email invites them to join the specific community. When multiple guests are invited, one of the guests may not receive the second email inviting them to join the community.
Missing information on sending surveys to communities (52469)
The online Help for the Communities application is missing information on how to send a survey to a community.
Form not visible in Files after creation (29532, 29529)
If either of the following are true, the form will not store correctly and will not be visible in Files after saving:
- If the Description field contains more than 2047 characters of text.
- If the Tags field contains more than 254 characters of text.
Keep the length of the Description field less than 2048 characters of text and keep the length of the Tags field less than 255 characters of text.
Demoting editors on a file has moved (73055)
To demote a user from editor on a file to reader, navigate to the Sharing tab on the file summary page. Click the link for "See who has shared...". Now select the X next to the name of the user. The dialog that opens will have a button that allows you to demote the user to reader.
The dialog for removing organization public access has a very confusing typo (71321)
When removing organization public access from a file a dialog opens with information about what it means to remove public access. Removing public access from a file will be automatically remove the file from any public folders or communities. The warning message that is displayed reads "If access is removed, the file is removed from folders and communities that are not organization public...", which is the opposite of what is true. The message should read "If access is removed, the file is removed from folders and communities that are organization public..."
The Pinned Folder option does not appear when selecting a folder from Activities (72658)
When selecting a folder from Files within an Activity the picker dialog does not include a link to show Pinned Folders. Folders can be located through the other navigation options.
Some files report an error when downloaded in Internet Explorer (72659)
When downloading files in Internet Explorer, a user may encounter an error that indicates that Internet Explorer could not download the file. In rare circumstances a user can receive two sets of browser cookies that conflict. To work around this issue, instruct Internet Explorer to remove all cookies by following the instructions here http://support.microsoft.com/kb/278835
When a whole folder is downloaded, the name of the ZIP file that is created is "files.zip" (72188)
When downloading the contents of a folder as a ZIP file, the name of the ZIP file is files.zip. In previous versions of LotusLive the name of the ZIP file was based on the folder name.
Files API returns 0 instead of -1 when there are no anonymous downloads or comments
Previously, the Files CMIS API would return -1 when the count of anonymous downloads or comments was not known in that particular call. In the most recent version the count is always known, so the value will always be 0 or higher.
Folders shared with LDAP groups do not immediately appear in the "Folders Shared with Me" view (55793)
After sharing folders with LDAP groups, the group members can not immediately see the folders in "Folders Shared with Me" view.
Wait 10 minutes after you share and then click on the "Folders Shared with Me" view again. The folders should appear.
External icon missing in screen images
For languages other than English and Japanese, some pictures in the online help incorrectly depict external activities with an "External" text indicator. This is incorrect. The correct indicator for external files is an icon.
Files documentation contains incorrect information (56471)
The following information is incorrect:
"Go to the details view of the file and look in the left sidebar. Any communities that you have shared the file with will display there."
To view the communities with which you have shared a file, perform the following steps:
1. Click the name of the file.
2. Click 'Sharing'
Files documentation contains incorrect information (58614)
There is incorrect information in the documentation stating that from the 'Shared with Me' and 'Folders shared with Me' views you can see files that were shared with you by a community. Files and folders that are shared with you by communities are listed under a view called 'Communities'.
Files documentation contains incorrect information about wildcard characters (56933)
The following statement in the documentation is incorrect:
Represents a single wildcard character in a string.
For example, a_t finds any name or email address in your contacts that has an A and T separated by another character, such as: Art, Astin, or firstname.lastname@example.org
Percent sign (%)
Represents a variable number of wildcard characters between two desired characters
For example, a%t would find any name or email in your contacts that has an A and T separated by an unspecified number of characters, such as: Ashton, Allentown, email@example.com"
An underscore and a percent sign cannot be used as wildcard characters. Please see the following website for a complete list of wildcard characters that you can use:
Files documentation missing information about file sharing (47846)
The documentation should contain the following information:
The "Shared with Me" button on the navigation is populated when another user shares a file with you or the user uploads a new version of a file shared with you.
It does not display files that were shared with you by a community or a company.
The "Recent Files" button is populated when you add a file to a folder, make a comment on a file, upload a file, upload a new version of a file, or download a file.
Files documentation missing information about file visibility (44458)
The Files documentation should contain the following information:
You can view files in the following circumstances:
- You own the file
- Another user has shared a file or a folder with you
- You are a member of a community with which another member shares a file or folder
You will not be able to view a file that is shared with a company, even if you are a member of the company, unless the user specifically shares the file with you.
File or folder still listed as shared with community after the community is deleted (38682)
When a community is deleted, that community is still listed on the "sharing" tab for any file or folder that was shared with that community.
Manually remove the community from the access control list of any files or communities that were shared with it.
Unable to access check boxes in the "Share Files with a Community" dialog box (38235)
If you set the text or font size of a browser to a setting that is larger than the default, you may be unable to access all of the check boxes in the Share Files with a Community dialog box, especially if a large number of files have been shared with the community.
This issue would occur, for example, in Microsoft Internet Explorer if you go to View > Text Size and pick any size larger than Medium. Also, in Mozilla FireFox, if you go to View > Zoom and zoom in beyond the default. With these scenarios, and 13 or more files shared with the community, it is possible that you will not be able to see or select some of the files in order to stop sharing them.
This problem may be exacerbated if your screen resolution is low. For example, the issue will be more apparent if the screen resolution is lower than 1280 x 1024 as opposed to a higher-resolution display.
In Internet Explorer, choose View > Text Size > Medium or in FireFox choose View > Zoom > Reset. Depending on the screen resolution, you may also need to be sure that the browser window is maximized, especially if the resolution is as low as 1024 x 768. If you set the font size in a way other than by using the View menu in the browser, then it also may be necessary for you to reset the font size to the defaults of the operating system.
The "Share Files with a Community" dialog box should display properly as long as the text size, zoom, and font are set to the defaults.
Unable to share file with a community (49325)
You want to share a file with a community but when you type the name of the community, it never appears as a selectable option.
This issue is cause when the community name begins with special characters, such as double quotes.
"Upload to folders" dialog box only allows the user to upload one file at a time (42356)
When attempting to upload multiple files, you are given the option to upload only a single file at a time. This occurs when one of the following circumstances is true:
- Adobe Flash is not installed.
- The browser you are using does not have a Flash plug-in.
- The Flash plug-in is installed but is not working.
- An unsupported version of Flash is installed.
Check the version of Flash you have installed on your browser. For more information, see: http://kb2.adobe.com/cps/155/tn_15507.html.
The oldest version of Flash that is supported by LotusLive in order to provide multiple file upload capabilities is version 9.0.28. If you have version 9.0.28 or newer installed, and you are unable to upload multiple files, report the bug to your IBM customer support representative.
If you have version 9.0.28 or older installed, or if Flash is not installed correctly according to the following website http://kb2.adobe.com/cps/155/tn_15507.html, install the latest version of Flash. For more information about installing the latest version of Flash, see http://get.adobe.com/flashplayer/.
:ckeditor: cell merge down doesn't work in Internet Explorer 6 and 7
Error produced when trying to use the 'View a Folder' Flash help link on the Multimedia Library for LotusLive iNotes page (57728)
The 'View a Folder' Flash Help link on the Multimedia Library for LotusLive iNotes page does not work.
Select the Web Help link on the Multimedia Library for LotusLive iNotes page
IP Address restrictions not supported for some mail protocols (43048)
IP address restrictions cannot be applied to the following protocols: SMTP, POP, IMAP
IP address and BlackBerry mobile authenticated via BES
IP address restrictions cannot be applied to mobile devices that are authenticated through the BES server.
- For Internet Explorer 6, download the patch from the following website: http://support.microsoft.com/kb/889407
- For Internet Explorer 7, there is no workaround at this time.
Not able to search on some words in Japanese (42570)
Some Japanese words are not searchable. Also, if one word in the string is not searchable, it will make the whole string not searchable as well.
Scroll bar accommodates width when contacts exceed 75 characters (40662)
If the contact name or email exceeds 75 characters, a scroll bar will appear in the search box and the contacts list to accommodate the width.
Tag is truncated to 50 characters (17 DBCS) without warning (42337)
When creating a tag with more than 17 DBCS characters, the information is truncated and not saved. No error message is received.
All tags over 50 characters (17 DBCS characters) will be truncated at 50 characters prior to being saved.
Limit your tags to 50 characters (17 DBCS characters).
Top banner does not display properly (43148)
When using the Safari v3.2.x browser on Mac operating systems v10.5.x, the top banner does not display properly on the personal settings page, some administration panel pages, and from the iNotes mail service.
Upgrade to a later version of Safari, if possible, or use a different browser that is supported by LotusLive and by your operating system.
User receives error after administrator changes their email address (41951)
If you try to access Communities or Activities immediately after an administrator changed your email address, you will receive an error. The user repository needs time to process the change.
None. The issue resolves itself after about a minute.
User entitlements additions or removals are not immediately reflected in the LotusLive user interface (56913)
The LotusLive user interface displays the services to which a user is entitled. If your company administrator adds or removes LotusLive services to your account while you are logged in, the user interface will not reflect those changes for a few minutes. The LotusLive user interface improves end user performance by limiting how often end user entitlements are checked. While the entitlement is immediately provided or revoked based on company administrator action, the current set of entitlements will continue to be displayed in the user interface until the next time LotusLive does an efficient entitlement check. If you navigate directly to a newly entitled service directly through a URL, you will be successful. If you try to navigate to a removed entitlement, you will be blocked because access checks are done immediately.
Wait a few minutes and the user interface will reflect the changes.
Login and logout event missing from journaling when the user is deleted (66257)
If a user logged in to the system using the LotusLive login page then that user account is immediately deleted from the system, any login and logout events of the user that may have happened within the 3 minutes before account deletion will be missing from journaling.
LotusLive iNotes cannot use a Notes address to send an email message
When using LotusLive iNotes to send or receive email messages, traditional email addresses (for example, firstname.lastname@example.org) are used. Notes addresses (for example, Name/New York/IBM) are not used.
When you use Lotus Notes 8.x to export contacts in the .csv format, however the email address is stored (either Notes or email address) is how the email address is exported. When you use the .csv file to import these contacts into LotusLive iNotes, if the email address was stored in the .csv file, it is stored in the Email address field. However, if the Notes address was stored in the .csv file, it is stored in the Notes field. When sending emails in LotusLive iNotes,the email address specified in the Email address field is used. LotusLive iNotes cannot use a Notes address to send an email.
Lotus Notes 8.5.x and later users should export contacts in the vCard (.vcf) format. No workaround is available for users of earlier versions of Lotus Notes.
Occasionally search results may not be immediately available
Occasionally, search results may not be immediately available in iNotes. We are reindexing your search index and your results will be available in a few minutes. Please try your search again in a few minutes.
Refresh your search results page after deleting a spam message
When you search your email and delete a spam message from the search results, refresh the search results page to update the number of messages listed. You might have to refresh the page more than once to see the updated results.
The date selection feature for Out-of-Office notification operates independently from your Weeks start with calendar preference setting
If you update your Weeks start with calendar preference setting to a value other than the default value, the changes are not reflected in the Out-of-Office mini calendar view. Use caution when selecting dates for Out-of-Office notification.
Cannot actually send an attachment of the stated maximum size
The maximum size for an email message that you send, including all attachments, is 30 MB. There is approximately 1.5 MB used for fields in the email other than the email text and attachments. Therefore, the maximum size of the email message text and all attachments is 28.5 MB.
Selecting attributes for new email message text when using the Rich Text Editor
When using the Rich Text Editor to compose a new email message, you might observe one or more of the following: the formatting for an inserted link cannot be edited, if you paste formatted text from another application, errors might occur, if you select text formatting, such as font size, bold, or italics, text you enter does not reflect the selected formatting, if you select white as the default background color, black is displayed in the sample color box.
Enter all email message text and then select the desired attributes, for example, font size, color and bold. To format your message text, for example, with bullets or numbering, select the text you want to format and then select the desired formatting options. If you want to copy and paste text from Microsoft Word or formatted text from another application, select the desired attributes after pasting the text.
Emails might be truncated for some users
If you are using other software, such as Microsoft Word, to generate email content that you want to copy to a LotusLive iNotes email, make sure you do not specify a negative margin value for your email text. Specifying a negative margin value can result in the message text being truncated when you send the email message. In this case, the recipient of your email might not be able to view the entire email.
This can occur in the following environments:
- Windows XP
- Windows 7
- Internet Explorer 7
- Internet Explorer 8
- Firefox 3.x
If you experience this issue, you can set up IMAP access to read the email using another email client, such as Outlook.
Security message displayed in Internet Explorer Version 9 when cutting and pasting images in message text
When pasting an image to the Rich Text Editor (RTE) in the Mail compose page, IE9 displays a security content message "Only secured content is displayed." with a "Show all content" button. If you do not select the "Show all content" button and just close the message box, the pull-down menus for 'Background Color', 'Text Color', 'Font Name' and 'Font Size' in the RTE toolbar do not work after the image is pasted.
Find file button not displaying correctly in Internet Explorer Version 9
When using Internet Explorer Version 9 and creating an email message, the button used to attach a file is not displaying correctly. File uploads will be limited to one file.
Mail data is not loaded when opening a draft in Internet Explorer Version 9
When using Internet Explorer Version 9 and creating an email message, if you save it as a draft, select Close to return to the Drafts folder, and then reopen the draft, none of the contents are saved. You must return to the Drafts folder, reopen the draft, and edit the draft again to save your changes.
Bullets and numbers not displaying correctly in lists when using Internet Explorer Version 9
When using Internet Explorer Version 9 and creating an email message, if you add a bulleted list or numbered list in the Rich Text Editor (RTE), the bullets and numbers do not display correctly.
When printing from Internet Explorer 6, not all content is included in the print out
When content is cropped, it is not printed. This problem is related to the Internet Explorer 6 browser and cannot be fixed by the email offering.
Print from another web browser.
Table cells not merged properly when using Internet Explorer 6 or Internet Explorer 7
Table cells are not merged properly when you insert a table with several cells and then select Merge down.
Attaching files to a message with a supported Microsoft Internet Explorer browser, but no Adobe Flash Player plugin
If the Adobe Flash Player plugin for the supported Microsoft Internet Explorer browser is not installed, when you create a message, you can attach files to the message, but you can only attach one file at a time. When the Adobe Flash Player plugin is installed, you can simultaneously attach multiple files to a message.
Using Opera browsers
For the supported Opera browsers, when you create or reply to LotusLive iNotes email messages, the rich text editor capabilities that you find when using other browsers are not available. A text area is available for use.
Problem sending email messages with Opera 10.51
If you use Opera 10.51 to send email messages, when you click Send, one of two problems might occur:
1. The message is not sent and the Compose page continues to be displayed.
2. An error message is displayed. The message indicates that a problem has occurred and you need to save your work before continuing.
Use a different version of the Opera browser. This problem has not been recreated with any of the other supported Opera browsers.
Subject or contents of email not displaying correctly
The LotusLive iNotes email messaging service is compliant with the RFC MIME message standard. If you receive an email that does not conform to this standard, for example, missing information in the email body, you might see corrupted email contents when displaying the email.
Date on calendar highlighted incorrectly when creating an event
While creating a new calendar event, if the operating system time zone is different from the time zone of the user who logs into LotusLive iNotes, the date highlighted on the calendar might be different from the date you selected for the event start date.
None. Be aware of the date that is selected when creating an event.
Unsupported message from Notes meeting invitation
You are sent a repeating meeting invitation from a Notes user. After you accept the invitation, the Notes user changes the time of one of the instances. The result is that iNotes will post a message that this is an unsupported message from Notes.
"Keep me informed of updates" option is ignored when a LotusLive iNotes invite is declined by a recipient using Lotus Notes
A LotusLive iNotes invite is sent to a recipient using Lotus Notes. The recipient declines the invite but selects the option "Keep me informed of updates". If subsequent changes are made to the original invite, the recipient is not informed.
Repeating meeting response information from a repeating Notes calendar does not display
You send a repeating meeting invitation to a Notes user. The Notes user accepts it and sends you a response. When you open the response message, the meetings description information does not display.
Scheduling and responding to repeating meeting invitations with Notes users
When you schedule a repeating meeting and include Notes users on your invitee list, responses from Notes users are reflected in your calendar, but the email notification you receive might not contain response details for all the meeting instances. When scheduling a repeating meeting, request a response from all invitees for all instances of the meeting. This ensures that you are up-to-date on attendance status for each instance of your meeting. If you receive an updated meeting invitation from a Notes user, the email notification you receive might not contain response details for all meeting instances, but you can respond to the updated invitation, even if you declined the original invitation.
In the following scenario the date displayed in the calendar event might be incorrect
The wrong date is displayed in calendar entries when all of the following conditions are met:
- LotusLive iNotes is used to send a calendar entry to a Lotus Notes user.
- The person who creates the calendar entry is using a computer where the operating system is referencing a different locale and date-time format than the person who receives the calendar entry.
On the system where Lotus Notes is installed, change the operating system date-time format and locale to match the locale and date-time format on the LotusLive iNotes system. You can also work around the problem by comparing the date and time format on the invitation. If the start date occurs after the end date, the end date has been incorrectly identified. To resolve the problem, specify the correct end date.
Repeating meetings are canceled when one instance is canceled
You are sent a repeating meeting invitation from a Notes user. After you accept the invitation, the Notes user cancels one of the instances. The result is that all instances of the repeating meeting are canceled.
Meeting dates might not be displayed in an updated meeting notice
If you schedule a repeating meeting and then remove an invitee from all instances of the repeating meeting, that invitee receives an updated meeting notice. In some cases, the meeting dates are not displayed. This can also occur if you cancel all instances of the repeating meeting.
Time zone differences between operating system and calendar functions
If the operating system time zone is different from the time zone of the user who logs on to LotusLive iNotes, when the LotusLive iNotes user goes to the calendar to create a new event, the date highlighted on the calendar might be different from the date selected when you select a start date for the event.
Personal calendar naming convention
Your personal calendar is labeled either 'Personal Calendar' or with your user name, depending on when your account was set up. If your first name and last name cannot be retrieved, then the LOCAL PART of your email address is used instead of 'Personal Calendar'. You can edit the name and description of your personal calendar. If you delete the title of your personal calendar, the title reverts to 'No title'.
The same item is recorded twice in corporate directory
If you have authorization to import corporate contacts, before you import corporate contacts, verify that your account administrator used the LotusLive iNotes import process to import existing corporate contacts. If your administrator used another import method, you might see duplicate entries when importing corporate contacts.
Displaying more than 3000 members returns a 504 timeout error
An administrative group cannot have more than 2000 members. When an administrator adds more than 2000 members, the system returns an error message to indicate that the limit has been exceeded.
Create more than 1 administrative group with the same configuration when there is a need for having over 2000 members.
Unexpected results can occur when using the Back button in your browser
Using the Back button in your browser can result in an unexpected error message being displayed. This can occur after certain delete or update operations.
Select another option or menu item on the screen to exit the current window and display a new window.
Protection for your account
In order to protect your account against abuse, only 5000 new email messages can be received while you are not logged in to your account. Additional email messages will be returned to the sender until you log in to your account again.
Using Skype with LotusLive iNotes
If you have a Skype plug-in running while you are logged into LotusLive iNotes, the email address that displays when you reply to or create email messages might not be correct. Specifically, text such as 'begin_of_the_skype_highlighting' and 'end_of_the_skype_highlighting' might be displayed in the To:, cc:, or bcc: fields.
Delete the extra characters in the To:, cc:, or bcc: fields that are not part of the email address.
One-time password behavior when accessing LotusLive iNotes non-web protocol
When your account administrator sets a one-time password for you, you must change that password after logging in to your iNotes account via Web Access. However, when you try to access IMAP, POP and SMTP on LotusLive iNotes, you can use this one-time password to log in over and over again and you are not forced to change it.
Lotus Live does not work with Chrome browser
Accepting connection requests does not work.
Browser cannot find Java plug-in (48782)
Upgrading to Firefox 3.6 causes a problem where the browser cannot find the Java plug-in. This is a browser limitation.
You can find additional details at the following URL:
Cannot present SmartSuite file in Meetings (49012)
File types .lwp .prz and .123 are no longer supported in LotusLive.
To resolve the issue, perform one of the following:
- Save the file in a Microsoft Office file format and then publish the file.
- Use the application sharing feature in Meetings.
Characters in a Microsoft Excel file appear incorrectly when uploaded to a meeting (49546)
When a Microsoft Excel file is uploaded to a meeting, some of the characters appear incorrectly. Some examples include dotted lines that do not appear, double lines that appear as one solid line, or changes to the format of dates.
Use the application sharing feature in Meetings
Dialing out to attendee using an international number does not work (46722)
If a participant enters an international phone number and country code starting with a plus sign (+) when joining a meeting (For example, +353 for a number in Ireland or +44 for a number in England), and if the host later right-clicks the participant's name in the roster and selects the "Dial Out" option, the phone number in the Dialing dialog will be missing the plus sign (+) that was originally entered by the participant at join time. Dialing out to the number does not work because the plus sign missing.
This known issue does not apply to participants who enter a North American phone number, for example, 1-888-123-4567, because the plus sign is not needed in Meetings.
Perform one of the following workarounds:
- Participants can enter international dialing out prefixes, for example, 011, instead of using the plus sign (+).
- If the host recognizes that the phone number is an international number, they can add the plus sign (+) to the beginning of the number before dialing.
Dialing out to international toll free numbers does not work (57780)
As a meeting moderator you will be unable to dial out to an international toll free number while using audiocast or a meeting recording. International toll numbers work properly. This issue applies to all locations.
Document published in a meeting does not display after a poll is taken (41629)
In a meeting, while viewing a document that was published by the meeting host, a poll is taken. After exiting the Poll dialog box, the participant's meeting displays a blank screen instead of the published document.
The following add-ons cause this behavior:
- Firefox Add-ons - Installed browser themes
- Java Development Kits or Java Deployment Kits
- Toolbars such as Yahoo Toolbar
- If you have a theme installed for Firefox, uninstall the browser theme and use the basic browser.
- If you have toolbars installed, uninstall the toolbar.
- Uninstall any Java Deployment Kits or Java Development Kits that are not necessary.
Error received while viewing an application on a Mac (42169)
This known issue only applies to Mac users.
While the meeting host is using application sharing, a meeting participant selects the Dialing Options or Call Information options from the toolbar Audio menu or button. The participant then opens and closes the dialog boxes continuously, with high frequency, for a prolonged period of time. An internal server error is generated.
Select the option again from the Audio menu. The dialog box will display properly.
Highlighter covers text in .doc and .docx files (47630)
When presenting big doc(x) files using Internet Explorer 8, the highlighter might become fully opaque.
Use a different supported browser.
Host receives error message in conference window while hosting a meeting with Audio Integration enabled (44973)
Users that do not have access to Audio Integration with their account will cause an error message to display if they try to attend a meeting that has Audio Integration enabled. The message will appear in the conference window of the meeting host.
Only certain user accounts are effected. The message does not have any affect on users who have access to Audio Integration or to the person hosting the meeting. The host can dismiss the message and the meeting can continue as normal.
Issue with sharing applications that use Overlay windows (56576)
Applications that use overlay windows such as Avaya Communicator, and others, are not visible when shared on Windows XP. Overlay windows are created by specifying the WS_EX_OVERLAYED flag on window creation.
Transparent windows are generally created as overlay windows.
Application sharing can be instructed to capture overlay windows by specifying the following registry entry (a DWORD):
Additionally, depending on the display resolution you may need to specify "Best Image" for "Sharing Optimization" to avoid using a scaled capture with the display which ignores the registry setting.
Issues with the Audiocast and Recording dialogs display in LotusLive Engage Meetings for a 1024 x 768 resolution display (53941)
Dialog boxes will open left aligned and when the presentation area is made wider, the dialog boxes will remain in the same left aligned position. Since Internet Explorer does not support the max-width property, the width of the dialog boxes in Internet Explorer will be equal to the width of presentation area. This means that the wider you make presentation area, the wider the dialogs will be.
Use a higher resolution and maximize the browser window.
Meeting poll crashes when moderator tries to print results (45051)
After conducting a poll in a meeting, the meeting host attempts to print the results. The meeting crashes.
Message received while trying to download a saved meeting chat or file (56211)
After a meeting has ended, you try to download a saved chat or a transferred file and you receive a dialog box with the following message: "Are you sure you want to navigate away from this page?"
Click OK in the dialog box and you will receive the option to download the file.
Microsoft Excel file will not publish correctly in a meeting (42532)
While attempting to publish a Microsoft Excel files in a meeting, the file will not publish and you receive an error.
Microsoft Excel files that have custom views defined do not get converted and will not publish.
Open the file and remove all the custom views. To do this go to View > Custom Views. Then 'Delete' all the elements from 'Views'.
Some PDF files are not uploaded in the meeting (45447)
Publishing of PDF files that use fonts not natively supported by the converter will fail.
- Embed the font when creating the PDF file
- Use the application sharing feature in the meeting
Participant meeting view does not update to full screen on a Mac (46711)
When sharing a keynote presentation in a meeting, the host updates the view to 'Full Screen'. The participant viewer does not update and continues to show the last view that was not full screen . This known issues applies only to Mac machines.
Perform one of the following options:
Share all applications in the conference instead of only in 'Keynote'.
Select the "Allow Expose, Dashboard and others to use screen" setting in the Slideshow Preferences to share a full-screen Keynote presentation.
Presenting a password protected file in a meeting fails (20334)
When attempting to present a password protected document in a meeting, you receive an error message. The password protection feature for documents is not supported.
To resolve this problem, open your file, save the file without a password, and then try publishing it again.
Some Japanese characters do not display correctly when presenting a Symphony document in a meeting (53365)
Some uncommon Japanese characters do no display correctly when presenting a published Symphony document in a meeting.
Use the application sharing feature in Meetings.
Time stamp is not correct for some activities (49177)
The time stamp is not correct for activities created during a meeting for some locations.
When you create the activity, modify the time stamp manually.
Meetings for Mobile clients known issues
A separate article entitled LotusLive Meetings for Mobile devices known limitations is available in this wiki.
The "System requirements for LotusLive Meetings for mobile clients" topic states that Apple iPhone and iPad 3.x and above is supported; it should say specifically that iOS 4.x + is also supported.
Refresh (F5) of the WebChat Contact List can cause a HTTP 500 Internal Server Error message to be displayed in the browser window(66453)
If you launch 'Chat' from the Lotuslive Dashboard and you select the contact list window and you refresh the window (pressing F5), this should bring you back to your Contacts list, instead a HTTP 500 Internal Server Error is received.
Blackberry Mobile Sametime client sometimes initially shows the Sametime id in the contact list instead of the user's full name on the top line of the business card (57776)
When the business card is displayed: the client will look up the user information from local cache, if present, the client will use the local cache to display the business card; if not, the client invokes a query to the server, and it displays the Sametime id instead of the full name in the "name" field temporarily, when the result comes back from server, the business card is updated. with the name. If there is a delay between the lookup and the result comes back from the sever after the business card is displayed, the user will see the Sametime id and later the user's full name.
Webchat contact list may not pickup updated email addresses. Users with changed email address are not being updated when you remove and add them again to your Chat contact list (66329)
If a user on your contact list has changed their email address, this will not be reflected on your webchat contact list. If you remove or re-add this contact, the old email address will continue to be displayed beside the contact name, even though the Business Card and the Directory Search show the updated email address.
Check the Business Card for email address details of contacts on your list.
While using an iPhone you are unable to add all group chat participants to new contact (54708)
Users in a group chat that are not part of your contact list cannot be added to your contact list from the group chat. You must individually search for each name to add to your contact list.
Search for each contact individually to add to your contact list.
Buddy list is out of sync with the server copy (23262)
The Sametime client indicates that your local buddy list is out of sync with the server copy. It prompts you to either sync with the server copy or use your local copy as master. If you choose to sync with the server copy, your buddy list will be lost. If you choose to use your local copy as master, the server will be updated with the new details.
When prompted, choose to sync you local copy as master.
The "Drop file(s) into my files" area of Sametime client won't let you drop a file in that area (53330)
When you install the Windows version of the Sametime client from the LotusLive downloads page, the "Drop file(s) into My Files" panel is visible. You can drag and drop any files into this area and this should upload the file to "My Files" in LotusLive. However, the first time you start the Sametime client, dropping a file in this area will not work. When you drag a file over this area, the file cannot be dropped.
Restart the Sametime client and this function will work properly. You can also upload a file to LotusLive Files directly.
"Send a file" option is always disabled in the Sametime client (51432)
The File transfer icon in the Sametime client is disabled. File transfer between Sametime clients is currently not supported in LotusLive.
Upload your file to LotusLive Files and use the Share option to allow others to see it.
Sametime client's buddy list will not automatically update if a user changes their name (55584)
Each user must update their own buddy list in their Sametime client if a contact has been reseated or has had a name change.
You can remove the contact from your buddy list, exit and restart the Sametime client, and re-add the contact.
Alternatively, you can use the Edit nickname feature and rename the contact.
Blackberry business card photos cannot be displayed (54374)
It is not possible to view a user's business card photo on Blackberry.
Cannot remove a custom status message (51419) Note: This option is not available to all users.
In LotusLive web chat, the user can add a custom status message, which appears in the user's business card or chat window. The user cannot delete this custom message once added. The user can change this status but cannot delete it.
Exit the web chat and log out of LotusLive. Log back in to LotusLive and open web chat; the custom message is removed and the default message is visible.
Using a Firefox browser, LotusLive web chat does not open in a new tab when the "New windows are set to open in new tab" option is enabled (50366) Note: This option is not available to all users.
Using a Firefox browser with LotusLive web chat, if the user selects to open new windows in tabs, web chat will continue to open in a new window.
Use Internet Explorer or Safari browsers to open web chat in a tab.
In group chat the Create Link option does not allow you to enter a name (50767) Note: This option is not available to all users.
In LotusLive web chat, you cannot create a link in a group chat.
Send links in individual chat windows.
The Web chat window is not visible the second time a user receives a message (55040) Note: This option is not available to all users.
When a Web chat contact list is minimized and you get a message from another user, a new chat window pops up initially but once you minimize the contact list and the chat window, it will not pop up nor blink after second message you receive from that user. The "New Message" statement appears in the status bar, but when there are multiple chat windows open you do not know which window the new message applies to.
LotusLive web chat does not display the correct translated user interface text after switching the My Profile locale setting (51494) Note: This option is not available to all users.
Switching your My Profile locale to a different language does not display the correct translated web chat user interface text. The web chat user interface text is instead based on the browser's setting.
Use browser settings to display the correctly translated web chat user interface.
Web chat automatically restarts when a user redisplays their My Dashboard page after logging out from web chat (56343) Note: This option is not available to all users.
Using LotusLive in an Internet Explorer browser, the web chat contact list automatically restarts when you log out from the Sametime service (but stay logged in to LotusLive) and open My Dashboard. This can occur in the following scenario:
1. Log in to the Sametime client.
2. Log in to LotusLive with the same user credentials as step 1.
3. Wait until web chat automatically starts and log in to the web chat server.
Note that this action logs you out of the Sametime client from step 1.
4. Repeat step 1.
Note that this action logs you out of the web chat from step 3.
5. Close the web chat window.
6. In LotusLive open an app such as Activities or Files.
7. Click "My Dashboard" and wait a few seconds.
The web chat window restarts again and you are forced out from the Sametime client. However, this action does not reoccur if you now repeat steps 4 to 7.
For non-standard Windows themes, associated font settings may cause incorrect auto-scrolling of new web chat events for the sender and receiver (55459)
Windows themes may yield an unexpected web chat font size and prevent new message from scrolling properly.
Change to Windows standard themes using Display Properties: Windows Classic or Windows XP.
IVT: ST fileupload drag and Drop nullPointerException (59856)
Using the 'Drag and Drop' feature of the sametime client downloaded from Lotuslive exhibits an error when you try to drop a file. A HTTP 401 error is returned and you are not able to upload your file. This only affects new users created since the release of train 4. Users created prior to this will not be affected by this issue.
Upload your files via the Lotuslive Dashboard 'Files' service
Log-in may fail if a user logs into web chat or desktop Sametime client and then uses a second instant message client that hits a different community server login(59786)
When logging in to LotusLive Sametime from a second Sametime client , or when reconnecting to LotusLive Sametime following a network interruption, users may occasionally encounter one of the following error messages:
User "username" is no longer logged in to im.lotuslive.com
You have been disconnected because you logged into two Sametime servers concurrently. Your Sametime server entry in the Directory may be empty, or there is a temporary problem. Please try again. If the problem persists, contact your system administrator.
In the case of web chat, refresh the page. In the case of the desktop client, log-in should succeed when next attempted.
Cannot change font style in group chat window for a web chat (61935)
Using group chat with LotusLive web chat, no rich text features are available. Therefore you cannot change the font style. This is expected behavior as this is not supported in a group chat.
When logging into the instant message client , your contact list appears with duplicate entries (61484)
For instant message clients, connecting to a new Sametime server community may result in duplicate contact lists and community servers appearing.
Download a new Sametime client or perform the following steps before connecting to the new Sametime server environment:
1. Select File > Preferences.
2. Select Server Communities from the list to the left of the preferences window.
3. Click the "Reset User" button.
Skype UI extension is not available from a user's business card (44125)
Skype availability displays on a user's business card only if the user enters a Skype name for his or her profile.
Ask the user to update their profile with a Skype name.
The Propose a Meeting button displays for some contact records only (44578)
If Tungle is enabled on your user account, the Propose a Meeting button is an available action for each contact record that has a primary email address. The button does not display for contacts that do not have a primary email address.
Enter a primary email address in the contact record.
Known problems for LotusLive Notes are documented in the form of individual technotes in the Support knowledge base at http://www.ibm.com/software/lotus/support. As problems are discovered and resolved, the IBM Support team updates the knowledge base. By searching the knowledge base, you can quickly find workarounds or solutions to problems.
LotusLive Notes only
Click here to display LotusLive Notes known issues and workarounds that pertain only to a LotusLive Notes environment.
Lotus Notes 8.5.3
Click any of the following links to display general issues found in Lotus Notes 8.5.3 that LotusLive Notes users may also encounter.
Lotus Notes 8.5.2
Click any of the following links to display general issues found in Lotus Notes 8.5.2 that LotusLive Notes users may also encounter.
Lotus Notes 8.5.1
Click any of the following links to display general issues found in Lotus Notes 8.5.1 that LotusLive Notes users may also encounter.
- Calendaring and Scheduling issues
- Client UI issues
- Lotus iNotes issues (applies to LotusLive Notes web users)
- Instant Messaging issues
- Lotus Symphony issues
- Mail issues
- Replication issues
- Search issues
- Security issues
Error on Step 5 of 8 (49070)
The following issue only applies to Unyte Events and not to Lotuslive Events.
Currently Unyte Events supports events duration of up to 23 hours. For example, a start time of 9am and an end time of 8am indicates that the event will end at 8am the following day.
However if the you create an Event and select the same end time as the start time (i.e. 9am start time and 9am end time), when you proceed to Step 5 of 8 (Registration preview) the application displays the following error: "A problem has occurred while attempting to process your request.".
Create a new Event
Error on Step 5 of 8 (55134)
The following issue only applies to Unyte Events and not to Lotuslive Events.
When creating an Event, if you select a date and time for the Event that is in the past, then go back and correct your choice to indicate a future date, when you proceed to Step 5 of 8 (Registration preview) the application displays the following error: "A problem has occurred while attempting to process your request".
This happened because the validation failed the first time when the initial date and time was in the past even though you later selected a valid date.
Create a new Event
Documentation indicating that you can use the Ctrl key to select multiple uses is incorrect (71679)
The following statement in the Web Chat documentation is incorrect and should be disregarded: Note: You can use the Ctrl key to select multiple users (or Cmd + click on Macintosh). Workaround Close the web chat contact list window and reopen by selecting 'Chat' from the Lotuslive Dashboard.
Multimedia Libary (MML) link error
Selecting the 'Multimedia Library' link to return to the MML library in the active MML video dialog will result in an error page.
Close the error page, close the active video window and return to the MML library for additional video selections.