The solutions shown here are purely examples of what is possible today and are supported by the IBM Business Partners that developed the products. These solutions are not supported by IBM directly. If you want to know if your SmartCloud Notes environment can benefit from integrating products provided by an IBM Business Partner, contact your software vendor.
The following text about products/solutions are composed and offered by IBM Business Partners and are supported by those partners. The IBM corporation does not support these products/solutions
Riva CRM Integration for IBM SmartCloud Notes
Riva bridges the gap between a dozen of the world's best CRM systems
and IBM Notes, IBM Domino, and IBM Notes Traveler mobile devices. Riva seamlessly syncs CRM contacts, calendars, tasks, email, opportunities, cases, custom fields, and custom objects. Riva is trusted by over 800 customers globally, including 20 Fortune 500 companies, 10 of the 50 largest banks in the world, and numerous Global 1000 companies.
is the leader in CRM and email integration. Since 2008, the company has developed server-side integrations for a dozen of the world's best CRM systems – including Salesforce, Microsoft Dynamics CRM, Oracle Sales Cloud, SugarCRM, NetSuite, Saleslogix, and others – and four enterprise email platforms. And Riva is now available for IBM SmartCloud Notes.
Riva is not just another IBM Notes plug-in. Riva delivers direct, server-side synchronization of contacts, calendars, tasks, email, opportunities, cases, custom fields, and custom objects. With Riva, there are no client-side plug-ins to install, configure, manage, or fix. Nor are there any changes that are required to the IBM Notes mail template in the IBM SmartCloud Notes environment.
Riva enables IBM collaboration solution customers to fully benefit from integration with all major customer relationship management systems and Marketo. Sales and support reps can view and manage CRM and Marketo marketing automation data directly from the IBM Notes desktop client (for PC, Mac, and Linux), the SmartCloud Notes web mail experience, virtual desktops running on Citrix, and all IBM Notes Traveler smartphones and tablets (iPad, iPhone, Android, BlackBerry, and Windows Phone devices).
View Riva screenshots
Did you know?
The CRM market is expected to double in sales to $36B by 2017 and eclipse ERP in worldwide market size. CRM leads all enterprise software categories in projected growth.
How well does your CRM integrate with IBM SmartCloud Notes? With IBM SmartCloud Notes, Riva can help solving your CRM integration challenges.
1. Reliable CRM integration:
The number one reason why companies deploy Riva is to sync CRM contacts, calendars, tasks, and email reliably.
2. Ease of management:
Riva connects CRM systems directly to IBM Notes and Domino. Riva gets installed once on a server and transparently synchronizes CRM data to hundreds or thousands of CRM users. Riva eliminates the need to install or configure any integration software on users' desktops, laptops, and mobile devices.
3. IBM Notes Traveler support:
Mobile sales reps benefit from online and offline access to customer data on iPad, iPhone, Android, BlackBerry, and Windows Phone devices – without having to have their laptop or desktop running to sync the CRM data. Riva delivers centralized management and control of CRM data integration. And Riva supports Good Technology, CipherCloud, MobileIron, and other mobile security solutions.
4. Supports all IBM Notes and Domino applications on-premises or in cloud:
In addition to synchronizing CRM data to IBM Notes on Windows desktops, Riva bridges integration gaps for Mac, Linux, IBM iNotes, IBM SmartCloud, and IBM Notes for Citrix.
5. Highly configurable:
Many CRM customers add custom fields and custom objects. Riva can be configured to sync these custom objects thereby providing complete control and flexibility as to what data gets synced. In addition, Riva delivers advanced contact sync filters, integration support for opportunities and cases, and support for multiple CRM systems.
6. Improves CRM adoption and sales productivity:
Many sales reps spend most of their day working in the IBM SmartCloud (Notes) environment and on their IBM SmartCloud Notes Traveler mobile devices. If your corporate CRM is not integrated with IBM SmartCloud Notes, sales reps must spend time manually entering data in multiple systems and flip-flopping between applications. This usually results in sales reps not entering CRM data, which leads to CRM adoption and data quality challenges. Riva resolves this issue and enables CRM users to view and manage data in their choice of IBM SmartCloud Notes and IBM SmartCloud Notes Traveler mobile devices.
What Riva syncs
Riva delivers full support for native IBM Domino / Notes as well as SmartCloud Notes scalability, fault tolerance, and disaster recovery strategies.