Before you begin
Connect to WiFi on your carrier network with the Apple device before you perform these steps. Ensure your device meets the requirements for the service. See this article
for more information. Ensure that for the safari browser, you have enabled cookie support.
If the browser was previously logged into the service, close the browser page or clear the browser cookies before connecting to the IBM Traveler user home page.
- Open the Safari browser on your device, and go to the IBM Traveler URL that corresponds to the data center that your company uses:
- North American data center: https://traveler.notes.na.collabserv.com
- Asia Pacific data center: https://traveler.notes.ap.collabserv.com
- European data center: https://traveler.notes.ce.collabserv.com
The user status section of the user home page shows the status of the user and any user devices. If there are any error messages, they are shown in red in this section. Depending on the errors, you may need to address them before you can sync with the IBM Traveler server successfully.
Select Configure your Apple iPhone/iPod Touch/iPad.
Verify the logon name and mail address. The logon name and mail address should be pre-filled with your service login address.
When prompted about the authenticity of the profile, select Install Now to continue to install the profile.
If you have a security passcode for your device and are prompted for the passcode, enter it.
This passcode is not related to the IBM Traveler password.
When prompted for your Exchange account password, enter your service password and select Next.
If prompted, follow the instructions on the device screen to set and verify your device password. Note that the device passcode or PIN code is not the same as your service password. It is used to lock the screen on your device after some minutes of inactivity. The strength of the password varies depending on how your company has setup mobile device policies.
If you are running a device with iOS5 or higher, you should disable the Reminders application for your SmartClouce Notes account on the device.
- Open the Settings application.
- Select Mail, Contacts, Calendars.
- Select the account created for your SmartCloud Notes account.
- Turn off the Reminders application.
This does not disable the use of the reminders application on the device. However, it will stop the device from trying to synchronize reminders information to the service (which is not supported).
The new Exchange ActiveSync account is created in Mail, Contacts, Calendars
in your Settings application of your device. Registration with the IBM Traveler server begins immediately and mail, calendars, and contacts appear shortly after. Do not open your Inbox immediately after the profile installation, as it can cause additional syncing with the server and prolongs the initial sync.
Parent topic: Creating an account