A company administrator enables archiving of an IBM SmartCloud
® user’s email through a selection in the IBM SmartCloud
for Social Business user account.
Before you begin
The user account of the user whose email you are archiving requires a SmartCloud Notes
To enable archiving, your user account requires the Administrator role.
About this task
Inbound and outbound messages, both internal and external, are archived, including deleted messages. The archived email remains in the archive indefinitely.
This procedure describes how to archive the email of a user who already has a user account in the service. You can also enable archiving at the time you create the user account.
- Log on to the IBM SmartCloud for Social Business service at https://www.ibmcloud.com/social.
- If your user account also has the User role, click Administration -> Manage Organization from the dashboard.
- Click Edit User Account.
- Click Next.
- In the Subscriptions tab, select the E-mail Archive Essentials add-on.
- Click Next and then click Finish.
Newly sent or received messages are added to the archive and available for searching within 24 hours.
Parent topic: Getting started
Assigning e-Discovery roles
Logging on to the archive service