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Articles Tagged: call (1 total articles)

IBM SmartCloud for Social Business Support problem severity definitions

Jeffrey Messore
May 24, 2011
Category: SmartCloud Engage and Connections Administration
Tags: contact support, call, email

Question: How does IBM SmartCloud for Social Business Support define the severity of customer reported problems? Solution: Please see the below table: Severity Definition Service Examples: SmartCloud Notes SmartCloud Traveler SmartCloud Blackberry Services Service Examples: SmartCloud ...

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