This article provides the information you need to avoid errors and ensure success when changing the name of a SmartCloud Notes user.

There's a situation where a user can have an invalid email address as their login ID when their Notes or iNotes subscription is deleted. The user may be without an email address that is known to SmartCloud iNotes and therefore will not be able to receive updates.

You can update the email address that a person uses to login to SmartCloud Engage. Go to Settings Company Account and look for User Accounts. Search for the user whose email address you want to change and click their name to edit their account. Next to the email address field, click the "change" ...