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This document provides tips for troubleshooting the more common problems that affect a user being able to connect to the Instant Messaging community in the service to chat with other users. |
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Problem: When attempting to connect to Instant Messaging from a Sametime or Notes client the following error is returned: "Unable to access Sametime due to incorrect log on , contact your system administrator". Solution: The most likely cause of this error is the users password has expired. To ... |
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This video shows how to configure Lotus Notes 8.5.2 to use SmartCloud for Social Business with embedded Sametime. |
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Question: Is it possible to chat Instant Message with SmartCloud Engage members that are not in my organization? Answer: Yes, when using the Sametime IM client with SmartCloud Engage you are able to find and chat with members within your organization, however to locate and chat with members ... |
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Problem: The Chat History Link that is created when the Save Chat icon is selected is not visible in long chats that have scrolled down the screen. Resolution. When the Save Chat icon is selected the chat area is refreshed in the web browser, causing a long chat session to scroll to the top of ... |
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How is the saved chat history of a meeting protected? |
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Can I save the chat history of a meeting? |
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Files with lengthy names can not be sent to a meeting participant via the roster |
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Why can't participants in a meeting see the roster of participants in the chat area? |
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Why are the QA chat rights not passed along to new presenters when the Make Presenter control is used within a meeting? |