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This article explains how a user can use Fiddler to aid in troubleshooting IBM SmartCloud Connections problems |
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This document provides tips for troubleshooting the more common problems that affect a user being able to connect to the Instant Messaging community in the service to chat with other users. |
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IBM SmarterCloud Notes ハイブリッド環境において、SmartCloud Notes ユーザーの新規登録を行った際、プロビジョニングは正常に終了したが、実際にユーザーが初めてログインしようとすると、以下のエラーが表示される場合があり |
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Question: When searching for files that contain "()", for example "(test.txt)", they are not returned in the search results when they should be. Answer: This is currently under investigation. Removing the parenthesis from the file name will allow the search tool to reliably find the file based on ... |
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When provisioning new SmartCloud Notes users in a hybrid environment, the provisioning appears to have been successful, however when a user logs in to SmartCloud Notes for the first time, the following error displays: 1003: You are not authorized to access that resource . This occurs when ... |
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Problem: Creating a new Event by copying an existing Event which had the maximum allowed participants, will cause an error on Step 4 of 8 of the new Event creation. The error incorrectly states that there are already too many people registered for the meeting. Resolution: This is a known issue ... |
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The Previous and Next navigation buttons in the Meeting toolbar do not recognize page breaks that have been inserted in .DOC and .ODT file types when publishing the file in the Meeting |
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Q. Since installing the Google Video plugin for Mac OS X, the video frame from within the meeting no longer works. A. This is a known conflict. The two video sources try to utilize the same video resources on the Mac. The only known work around at this point is to uninstall the Google Video plugin ... |
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The Activities Preferences can become disabled if the sidebar was in local or offline mode at a time when the server was unavailable. This article has the steps to recover. |
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The About Me feature is limited to 1000 characters within the text field |
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Future survey responses are lost when the Results file is deleted |
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When creating a new Formsurvey with SmartCloud Engage, as new elements are added, if under the More Label Options, the Data Name field is changed from the defaults, values from that element may not display in the surveys result file when the surveys are submitted. This issue is under ... |
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Problem: Customer records a meeting but notices that the session summary does not contain the automated recording. The automating recordings shows that it did not record yet a full recording has been made. Solution: The issue is reproducible if you follow these steps 1) Host and participant ... |
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Q. Survey results that are submitted from an existing form are no longer viewable. When the View Survey Results button is selected the following error is displayed. "The form you are trying to open is not available or shared with you". When the Download Survey Data button is selected the following ... |
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Keeping the default Data Names will prevent incorrect display of form results |
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Q. Will SmartCloud Engage Activities display in the Lotus Notes 8.5 client sidebar? A. Yes, use the following steps to configure the Notes 8.5 client Activities sidebar: Note: The following steps are not necessary if a Lotus Notes 8.5.2 or later client is used with SmartCloud Notes. In that case, ... |