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Best Practice Makes Perfect

A collaboration with Domino developers about how to do it and how to get it right in Domino

In case you try to follow the link to "Things I Wrote" on the sidebar, it's temporarily out of order. That site is hosted by Comcast, and they have no idea when it will be working. They would not commit to any timeline, even when I suggested three months. They just did a major upgrade to their personal webpage service, and they tell me this caused the breakage of "random" customers' web pages.

One assumes a change of this magnitude would have been vetted on a test server before rolling it out to apparently millions of customers, but they seem to have missed something.

I requested a refund for the period of the outage, but they don't plan to provide one. They say they consider email and webpages a "free" service, but when I asked to continue using their email and webpages at no cost while switching to another ISP, they refused. So in my opinion, it is not a free service, but part of the package which they advertise and which I pay for. I wonder whether anyone will start a class-action suit.

I mention all this in case anyone is trying to decide between Comcast broadband service and a competing ISP. It might be a consideration for you, from a reliability and customer service perspective.

Andre Guirard | 26 October 2007 01:10:14 PM ET | Plymouth, MN, USA | Comments (6)


 Comments

1) Comscat
Karl-Henry Martinsson | 10/26/2007 2:21:55 PM

Is this the same Comcast that blocked Notes traffic but refused to admit to it?

The same Comcast that have 23 listings at Spamhaus.org?

{ Link }

Where the yellow ones (12 in this case) are career spammers that have been kicked off at leats 3 ISPs before for spamming? Several of the listings are over 2 years old, which means that Comcast have been aware of them for that time.

At least they (barely) managed to get out of the Top 10 list of worst ISPs: { Link }

Number 10 have 25 issues, while Comcast have 23... Comcast used to be high up there, but made an attempt to get off that list at least. They were number 7 in April: { Link }

So I suggest to everyone, do not support spam-friendly Comcast...

/Karl

2) I have comcast
Joseph LeMay | 10/26/2007 4:27:12 PM

I'm able to replicate notes over my comcast modem without a problem. I do think they may be blocking ftp though. I can use our ftp server no problem with my sprint mobile broadband card, but not over comcast.

As far as "free" goes, experts will tell you that the word "free" goes a long way when it comes to marketing something. It's "free with your paid subscription."

3) free? webpage
Fed | 10/27/2007 3:18:28 PM

webpage etc. is part of a package for which I pay quite a bit compared to others, and I get spammed all the time through comcast. While I may not have paid separately for this service, it is part of my package - much like when you purchase a computer and get software with it. If the software doesn't work, you get new software and service. The same should be true of comcast's webpages. They've been updating for quite a while, and I have only the main page updated, with all other pages in the old format. In reading their updates, it seems that programs in the old format will not transfer to the new format - so now, does that mean I have to rework my webpage when it is finally (if ever) up and running? I relied on comcast to provide service, linked everything to comcast, now my webpage is inactive - very very disappointed.

4) Nothing Free about Comcast !!!
Dave | 10/29/2007 8:59:15 AM

I couldn't agree more with Joseph's statement reminding us that the service is "Free" with a "PAID SUBSCRIPTION". I've been able to track that access to my organizations web site has been disabled since Monday 10/15/07. I've called and received the same miserable, indifferent and non-committal responses that everyone else is getting. I've been in the technology business for more years than I care to mention, long enough to know that if our level of service were on par with Comcast, we'd lose EVERY SINGLE ONE of our contracts and would be kicked out of business faster than you can say BROADBAND. I've also seen that upgrades of this type are usually a disaster waiting to happen...and it did. It's inexcusable that that there was no planned contingencies or communication as to when we can expect service to resume. Our site supports an organization where communication is everything. Since I can't make updates, what's the point? Maybe, I should be spending my (and our organization's) money elsewhere.

5) Friendly to Spammers, yet with a vague blacklist
Martijn de Jong | 11/26/2007 9:40:34 AM

When I tried to email you a while back I actually hit the Comcast blacklist which for some reason contained my providers smtp server (which happens to be the by far biggest ISP in the Netherlands). A quick check through a website which checks most well known blacklists showed that my provider was listed on none of them, so apparently Comcast keep their own blacklist and use weird criteria to blacklist other providers. I sent them a mail and then told them to remove my provider which they did after a few days.

6) Comcast blows chunks
Brandon Z | 12/1/2007 4:08:06 AM

I've had nothing but pain from Comcast. My phone (both home and business numbers were out of commission for quite a while-- about week for the home line and about a month for the business line. How they can stay in business boggles the mind, until one considers how bad the competition is. Still, I plan to switch back to AT&T. The worst they did is try to steal my money (by overbilling and by never sending promised sign-up incentives). So the choice is between dishonest and incompetent. At least I had continuous service!

Comcast blows chunks, plain & simple.

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