Femke Goedhart 4.May.07 02:52 AM a Web browser Lotus Domino Document Manager Desktop Enabler 7.0 Windows 2000
We are currently implementing a domino document management environment (domino doc manager 7) and now I have this very strange problem with the Document enabler.
Three of our users have problems using the ODMA/enabler facilities. Usually when the start up everything works fine but after some time (varies between minutes/hours) for some reason something happens that causes the enabler/ODMA facility to no longer work. They can open and navigate the Doc Manager Neighboorhood screen and can use the right mouse click options of Check in Check out without problems but as soon as they try to actually open a document (both in read as well as in edit mode) the shit starts to happen. It does open the associated application (for instance Word) but then it stalls so the document is never opened and the application it was opening (in this case Word) has to be killed through the task manager (says not responding). No file from the doc manager can be opened from that moment on through the enabler. Opening through the ODMA options in Word/Excel also doesn't work anymore. The only option is to restart the pc after which they'll have some time before it all happens again.
It does still work from notes but this is not an option for us. Our focus is on the enabler/ODMA facility. The pc's in question all have Autocad 14 & 2007, windows 2000 and office 2003 installed. My own pc does not have the problem and some other pc's (also with the same configuration as the problem pc's) don't seem to have it either.
I tried re-installing the document manager software but this does not have the desired effect.
I've created a test situation in which I started the pc's and ran some tests opening, editing and closing documents form the enabler and everything worked fine. Then I locked the pc's for a couple of hours (made sure nobody worked on them) and then tested it again (without restart). It didn't work anymore.
I'm really in a bind here so any insight or tips would be greatly appreciated.