About this task
If soffice.bin consumes CPU when no convert request comes in conversion server, it might be caused by port conflict. Some ports of soffice might have been occupied by other applications. Currently Symphony does not return any response when the ports are occupied, so from client side, it is difficult to identify the issue. Server admin can use some special tools such as cports
to identify if the ports are occupied. If the ports are occupied, the admin will change conversion configurations to avoid the port conflict.
Parent topic: Troubleshooting and support
- Get conversion_install_root from the response file of your running IBM Conversion service. See this page for details.
- Assume conversion_install_root is set to c:/IBM/IBMConversion.
- Modify instance.cfg:
- Find instance.cfg from C:\IBMConversion\symphony\sym_monitor\instance.cfg
- Change the conflict port number to a new port number
- Modify conversion-config.json:
- Find the JSON file from C:\IBMConversion\config\conversion-config.json
- Change the symphony.host-config section to use new port.
- To make changes effective, restart Conversion Application Server in stand-alone environment and restart Conversion Cluster in cluster environment.