Before you begin
Support Assistant or IBM Support Assistant lite tools are not supported at this time for IBM
About this task
To resolve the problem without using Support tools, complete the following steps:
Parent topic: Contacting IBM Support
- To find out more about the cause of the problem, look up the error message being generated in the Error message reference.
- You can search for technotes that describe the data that you must gather before you open a problem management record (PMR). This will expedite the Support process and get the problem resolved more quickly. See Search for Support technotes on collecting IBM Docs data.