Searching knowledge basesAdded by IBM on September 23, 2013 | Version 1 (Original)
|You can often find solutions to problems by searching IBM knowledge bases. You can optimize your results by using available resources, support tools, and search methods.
About this task
You can find useful information by searching the IBM Docs wiki. However, sometimes you need to look beyond product documentation to answer your questions or resolve problems.
Parent topic: Troubleshooting and support
Techniques for troubleshooting problems
Contacting IBM Support
Exchanging information with IBM
Subscribing to Support updates
- To search knowledge bases for information that you need, use the following approach:
- Find the content that you need by using the IBM Support Portal.
Support Portal is a unified, centralized view of all technical support tools and information for all IBM systems, software, and services. The IBM
Support Portal lets you access the IBM electronic support portfolio from one place. You can tailor the pages to focus on the information and resources that you need for problem prevention and faster problem resolution. Familiarize yourself with the IBM
Support Portal by viewing the demo videos
(https://www.ibm.com/blogs/SPNA/entry/the_ibm_support_portal_videos) about this tool. These videos introduce you to the IBM
Support Portal, explore troubleshooting and other resources, and demonstrate how you can tailor the page by moving, adding, and deleting portlets.
- Search for content about IBM Docs by using one of the following additional technical resources:
- Search for content by using the IBM masthead search.
You can use the IBM masthead search by typing your search string into the Search field of any ibm.com® page.
- Search for content by using any external search engine, such as Google, Yahoo, or Bing.
If you use an external search engine, your results are more likely to include information that is outside the ibm.com domain. However, sometimes you can find useful problem-solving information about IBM products in news groups, forums, and blogs that are not on ibm.com.
Tip: Include "IBM" and the name of the product in your search if you are looking for information about an IBM product.