Troubleshooting and supportAdded by IBM on September 23, 2013 | Version 1 (Original)
|To isolate and resolve problems with your deployment, you can use the troubleshooting and support information.
About this task
This information contains instructions for using the problem-determination resources that are provided with your IBM products, including IBM
® Docs . To resolve a problem on your own, you can find out how to identify the source of a problem, how to gather diagnostic information, where to get fixes, and which knowledge bases to search. If you need to contact IBM® Support, you can find out what diagnostic information the service technicians need to help you address a problem.
Techniques for troubleshooting problems
IBM Docs release notes
is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and how to resolve the problem. Certain common techniques can help with the task of troubleshooting.
Searching knowledge bases
You can often find solutions to problems by searching IBM knowledge bases. You can optimize your results by using available resources, support tools, and search methods.
Contacting IBM Support
Support provides assistance with product defects, answers FAQs, and helps users resolve problems with the product.
Exchanging information with IBM
To diagnose or identify a problem, you might need to provide IBM Support with data and information from your system.
Subscribing to Support updates
To stay informed of important information about the IBM products that you use, you can subscribe to updates.