The following is a checklist that a user may follow in order to debug issues that might be witnessing
Using a desktop web browser, navigate to https://hostname/servlet/traveler
Where hostname is the name of the traveler server you are configured to use. Be sure to use
the specifics of your environment: Noticing HTTPS vs. HTTP, or custom ports that may be used.
If you are unsure of your specific traveler server hostname and configuration you may contact your
- If you receive a hostname not found or 404 status page, goto Step 2
- If you are prompted for a username and password, goto Step 3
- If you receive a 500 Status Error or Exception, the server may be currently down. If the problem persists, contact your administrator for the status of the server.
If your environment has a VPN. You will want to retry Step 1
from either within the corporate firewall,
or from a desktop which is also running a similar VPN client. If you are unable to perform the previous,
you can either attempt Step 7
, or contact your administrator
In the username/password prompt, enter the username and password that you were supplied to be your administrator
- If the request is rejected with access denied. Contact your administrator for access.
- If the request fails with "Account is locked" or similar. Contact your administrator to re-enable your account.
- If the request accepts your password correctly, but the page loads with 500 Server Error, or similar. The server may be reloading or offline. If this persists, contact your administrator for the status of the server.
- If the request is successful, and the Lotus Traveler User Status homepage loads correct, Continue to Step 4
On the second line of the User Status Homepage is a description of the status of the system.
- If the status states: Lotus Notes Traveler server is available. Continue to Step 7
- If the status states that Traveler does not have access to your mailfile. Continue to Step 5
- If the status states that Traveler is unable to connect to your mailfile. Continue to Step 6
If the status states that Traveler does not have access to your mailfile, then you will want to check the ACL access of your mailfile to verify that the Traveler server has proper manager rights. You may contact your administrator for more information on granted ACL rights.
If your status states that Traveler is unable and connect to your mailfile and :
- If you know that your mailfile server is currently down. You will need to wait until your mailfile server comes back online
- If your mailfile server is active and the condition persists, you will want to contact your administrator for them to check the back-end connectivity of the system.
If your status states that Traveler is available, then this would suggest that the server is up and running correctly. You will now want to verify that your device is running correctly. Now from your device's web browser you will want to navigate to the same: https://hostname/servlet/traveler site.
- If navigating to this site from the device fails and you are using a VPN on your device goto Step 8
- If navigating to this site from the device fail, but you are not using a VPN, goto Step 9
- If this is succesful goto Step 12
Verify that the VPN on your client is up and running correctly. If you have an internal
intranet company site that you could attempt to navigate to, then try typing this into your device's web browser.
- If you are unable to navigate to this intranet site, then goto Step 9
- If you are able to navigate to the intranet site, but are unable to navigate to the /servlet/traveler site, there may be connectivity issue to the traveler server. Contact your administrator for more help.
Try navigating to a well-known external
internet site from your device's web-browser
- If you are successfully able to navigate to this site, continue to Step 11
- If you are unable to navigate to a well-known internet site, then you may be having device internet connectivity issues. continue to Step 10
Try the following options:
- Verify that your device is not in airplane mode
- Verify that your have adequate cellular or Wifi coverage.
- Try soft-resetting the device.
- Visit your cellular providers website or contact them to help debug connectivity issues
After these Steps retry Step 7
If you are able to connect to external sites, but are unable to connect to internal sites, you may be having
VPN or firewall connectivity issues. Contact your administrator for support.
If you are able to connect to the \servlet\traveler website, but are still unable to sync properly. Try to attempt a Manual Sync Now from the device, then View the Log for information. Contact your administrator if the condition persists.