Using HTC devices with Lotus Notes Traveler

Many people have reported various issues using newer HTC devices with Lotus Notes Traveler. The problems include data not syncing from the device to the server, device sync loops, and issues with install or uninstall of the Lotus Notes Traveler client. Many of these issues can be tracked to incompatibilities between the HTC Sense application and Lotus Notes Traveler. It is recommended on any HTC device running Lotus Notes Traveler that the HTC Sense application be disabled. Follow these instructions for disabling the HTC Sense application.

Note: The exact steps may vary by device type.

1. Select the Settings Option on the Sense Home screen
2. Select the Menu option in the bottom right hand side of the screen and select ‘All Settings’ from the pop-up menu
3. Select the Today icon in the middle
4. Select the Items tab
5. Uncheck HTC Sense
6. Optional - Select Windows Default if desired.