Apple devices have been found to be incapable of supporting the full range of acceptable Domino mail addresses. When an address is sent to an Apple device in a format that is not supported, the device will generally complain about the invalid address. However, we have seen instances of mail delivery failure, incorrect calendar and contact entries or even device application crash. In Lotus Notes Traveler 188.8.131.52 and later release, an Address Encoding feature has been added that will convert non-standard internet address formats to internet addresses that the Apple devices can handle. Addresses containing spaces, special characters, national language characters and DBCS characters will be encoded. This encoding applies to individual addresses as well as group names. For example, these address formats will be encoded:
ABC Group (Test)
The encoded address will look something like this on the device:
"John Doe/City/Company" <Sm9obiBEb2UvQ2l0eS9Db21wYW55@lnt.noninternet.sub>
In most cases, the Apple device will only show the display name (John Doe/City/Company), but there are some cases where the internet address (Sm9obiBEb2UvQ2l0eS9Db21wYW55@lnt.noninternet.sub) will actually be visible on the device or in the reply history.
Whenever the Apple device sends mail, calendar updates, invitations responses, contact updates, etc. to the Lotus Notes Traveler server, the server will decode the address and replace it with the original value. Lotus Notes Traveler does not inspect or alter the body of mail messages sent from the Apple device, so if the encoded address is contained in the body of the mail message, it will not be replaced and will be visible in the body of the mail by the recipient.
Address encoding is on by default, but an administrator can turn the encoding off if desired. If the encoding needs to be turned off or back on, the setting can be added or modified in the TrueSyncServer section of the data
<PROPERTY NAME="TSS_ADDRESSCACHE_ENCODING_ENABLED_AS" VALUE="true"/>
Set to false to turn the encoding off. Restart of the Lotus Traveler server is required for the change to take effect.
Lotus Traveler Maintenance Information
Lotus Traveler APAR Listing