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This video shows you how to solve the two most common problems with Calendar Cleanup. Watch this video if it looks like Calendar Cleanup isn't deleting entries properly.
The video is 1min and 22sec long, and it has audio.
If you want to watch it without audio, you can read captions instead by clicking the CC button at the bottom of the video.
|1.1||If it looks like Calendar Cleanup isn't working|
properly, there are a few things you can check.
|Animated word "Troubleshooting" displays|
|1.2||Calendar Cleanup is part of archiving, so if it isn't working, you can check to make sure archiving is enabled. ||Notes Calendar displays.|
|1.3||Click Actions > Archive > Settings, and make sure that at least one of the criteria has a check mark next to it.||Click Actions > Archive > Settings.|
Highlight criteria name with check mark next
|1.4||If none have a check mark, select a criteria name and click Enable. Then go back and run Calendar Cleanup again. ||Select criteria name without a check mark.|
Click Enable button.
|1.5||If it looks like Calendar Cleanup may have missed some entries, it may be because an entry was modified more recently than you think. |
The Last Modified date shows the last time a person edited an entry, but something else, like an agent, may have edited it more recently.
|Highlight Last Modified date in Last|
Modified column of Calendar entries view.
|1.6||From the Calendar Entries view, select the entry, click File > Properties, and look at Modified (In this file).|
If that date is more recent than the date you chose for Calendar Cleanup, then that's why that entry was not deleted.
If you're sure you want to delete it, you can delete it by hand.
|Select a calendar entry. |
Click File > Properties.
Highlight Modified (In this file).
Click X icon in the action bar.