When calling Lotus Support, it is helpful and efficient to use the product terminology that everyone understands. For Calendaring and Scheduling issues, however, this is not straightforward. Much of the terminology that is commonly used with C&S is not accurate or precise.
In this article, our goal is to show examples of C&S terminology that may not be used precisely, and that may cause confusion when trying to obtain support.
How you might describe a particular problem:
How to clarify to make sure Support understands the problem:
Before you call Support, try looking for technical content using these keywords or keyword phrases
Quick links to technical content
You want to grant access to your calendar to other people.
- Granting access to your calendar means to add someone, for example, an administrative assistant, to the ACL of your mail file to allow others to see it or work in it. Is this what you need?
- Instead, do you mean that you want to delegate an invitation to someone else to attend a meeting on your behalf?
- Or do you simply mean you want to invite someone else to this meeting?
Your calendar doesn't return invitee information when you look up their available time
- Are you seeing a grey bar where their free time should show?
- Is your free time window pulling information for anyone?
calendar free time