(FTI) provides for improved
searching of a Lotus Notes/Domino database. As issues with the FTI
are encountered, the troubleshooting steps below will offer a general means
of offering relief.
Confirming a Full-Text Index Error
An indication of an error or issues encountered with a FTI may include
FTI errors in the local or server log as well as errors when performing
a Full Text search. If encountered, appropriate actions should be
taken in order to resolve the issue.
Full-text Index Errors
offers a broad listing of errors encountered with FTI's.
Understanding the Scope
An essential focus point to resolving any FTI-related issue is to understand
the scope of the impact. A general breakpoint is determining if the
impact is isolated to a single database or if the scope includes all full-text
indexes created by a Lotus Notes client or Lotus Domino server.
Single Database Errors
Often, single database FTI errors are easily resolved by deleting
the current FTI
a new FTI
. If recreating
the FTI for the impacted database does not resolve the issue, please ensure
that the query is understandable and does not conflict with the reserved
words as defined in "Full-text
Should you find that your query is appropriate and recreating the FTI does
not offer relief, please proceed to Eliminating Other Potential Issues.
Multiple Database Errors
If multiple databases are impacted, attempt to recreate the FTI for any
of the databases. If errors are encountered upon the deletion or
subsequent creation, ensure that an anti-virus solution is not interrupting
the ability to successfully complete the FTI recreation. If this
is not the case and multiple attempts to recreate multiple FTIs fail, a
reinstallation of the Lotus Notes or Lotus Domino, dependent on the location
of the error occurrence, installation is required as the FTI DLLs may be
Should you find that a reinstallation of the Lotus Notes client or Lotus
Domino server not offer relief, please proceed to Eliminating Other
Eliminating Other Potential Issues
When initial troubleshooting techniques have proven no relief in FTI issues,
a subsequent step is to address potential corruption of the database for
with the FTI was created. This is achieved as follows:
1. Run Fixup
against the impacted database. Subsequently run Updall
-X against the impacted database as well.
2. If the issue is not resolved, create a new
replica of the impacted database. Using the new replica, attempt
to create a FTI.
3. If the issue is not resolved, copy the design
of the impacted database and create a new database with the design copy.
Once the documents from the old database have been copied over, attempt
to create an FTI with the new database.
Should you find that the recommended corruption resolution steps have not
offered relief, please proceed to Support Assistance.
If none of the recommendations in this full-text index troubleshooting
guide have offered relief for the full-text issues that have been encountered,
please contact Lotus
prepared to provide the following information so that a support engineer
can assist with the issue in the most efficient manner:
- The version of Lotus Notes or Lotus
Domino that the FTI issues have been reproduced on.
- The Operating System where Lotus Notes
or Lotus Domino is installed.
- The error message that is displayed
either in a Lotus Notes client dialogue or in a log file.
- The operation that produces the error,
- The size of the database that
is producing the error as well as an OS-level copy of the database, if