Problem Description: Blackberry users were not able to upgrade devise software using following options in devise.
Options-Advanced Options- Wireless update-Check for updates
Error message appeared on devise : Requesting new updates has been disabled by your administrator
Resolution: We removed blackberry software configuration in blackberry administration services.
How to remove a software configuration in the BlackBerry Administration Service:
1. Open the BlackBerry Administration Service console.
2. In the left pane, under BlackBerry solution management , expand Software.
3. Select Manage software configurations.
4. In the right pane, select the desired software configuration.
5. Select Delete software configuration