Note: In all crash scenarios it is recommended to upgrade to the latest maintenance levels of both Domino® and IBM® Notes® Traveler servers, as the problem may already be resolved.
- If the server is running, dump any banned documents:
tell traveler banneddoc dump
- If the IBM Notes Traveler server is able to start, run the PMR command from the Domino console.
tell traveler pmr <pmr_number>
If you are running an HA environment, use the -s
flag to collect data from all servers.
tell traveler -s * pmr <pmr_number>
- If the IBM Notes Traveler server will not start, run the PMR command from a command utility window from the directory <Domino data root>/traveler/util.
For Windows™ operating systems: travelerUtil.cmd PMR <pmr_number>.
For Linux™ operating systems (must be root user): ./travelerUtil PMR <pmr_number>.
For IBM i operating systems (QShell): ./travelerUtil PMR <pmr_number>.
Outgoing FTP is required for the PMR command automatic upload. See PMR command details
for manual upload instructions and a complete list of options.
Parent topic: Gathering log files for support