|If a lost device is found you may need to cancel a wipe request to reset it. You also need to unlock a user account after a wipe command has been issued.
If a lost device is found you may need to cancel a wipe request to reset it. You also need to unlock a user account after a wipe command has been issued.
- From the Domino® Administrator 8.5 client or later, select the Messaging tab, and select the Mail tab.
- Expand the IBM Lotus Notes Traveler twisty. (If you are unable to view this, check that your Notes id has manager ACLs on LotusTraveler.nsf).
- Open the Device Security view.
- Select the device.
- Select the Clear Wipe/Allow Access action.
Tip: To clear a wipe request from the Domino Console, obtain the device ID, if necessary, by entering this command: tell traveler show username. Copy the resulting device ID, a long, unique number, from the results to paste during the next step. Then enter this command: tell traveler security flagsRemove all deviceid username.
This procedure, like the remote wipe itself, can also be done through the Manage Security section of the Lotus Notes® Traveler User Home Page.
Parent topic: Remote wipe