This section contains related IBM® Lotus Notes® Traveler links. It also contains instructions on gathering log files to assist Lotus Notes Traveler Support in helping you resolve server and device problems.
There are two basic types of problems to consider when gathering logs: user problems and server problems. User problems include device connectivity and sync related issues. Server problems include server reliability and configuration issues.
This section provides best practices for reporting a problem to the system administrator from an end user device. A Traveler Problem Report (TPR) is invaluable to the system administrator when working with product support to resolve problems. Problem resolutions can be delayed by weeks if Lotus® support staff have difficulty obtaining a TPR from the System Administrator.
Parent topic: Server troubleshooting