Apple devices cannot support the full range of acceptable Domino
® mail addresses. To allow the Apple device to properly handle non-standard internet address formats, Lotus Notes
® Traveler has a feature that encodes them into internet addresses supported by Apple devices.
When an address is sent to an Apple device in a format that is not supported, the device complains about the invalid address. In addition, instances of mail delivery failure, incorrect calendar and contact entries, and even device application crashes are possible. Using this feature, addresses containing spaces, special characters, national language characters and DBCS characters can be encoded. The encoding applies to individual addresses as well as group names. For example, the following addresses will be converted:
ABC Group (Test)
The following is an example of an encoded address on the device: "John Doe/City/Company" <Sm9obiBEb2UvQ2l0eS9Db21wYW55@lnt.noninternet.sub>.
In most cases, the Apple device only shows the display name (John Doe/City/Company), but there are some cases where the internet address (Sm9obiBEb2UvQ2l0eS9Db21wYW55@lnt.noninternet.sub) will actually be visible on the device or in the reply history.
Whenever the Apple device sends mail, calendar updates, invitations responses, contact updates, and so on to the Lotus Notes Traveler server, the server decodes the address and replaces it with the original value. Lotus Notes Traveler does not inspect or alter the body of mail messages sent from the Apple device. As a result, if the encoded address is contained in the body of the mail message, it will not be replaced and will be visible in the body of the mail by the recipient.
Address encoding is on by default, but it can be turned off by an administrator if desired. The setting can be found in the TrueSyncServer section of the data\traveler\cfg\NTSConfig.xml
<PROPERTY NAME="TSS_ADDRESSCACHE_ENCODING_ENABLED_AS" VALUE="false"/>
Add the setting if it is not present in the config file. Set the setting to false to disable address encoding. A restart of the Lotus Notes
Traveler server is required for the change to take effect.
Parent topic: Administering Lotus Notes Traveler