When certain Notes
® documents are corrupted or contain non-standard content, they can cause the Lotus Notes Traveler server to repeatedly crash as it tries to process these documents. A repeating crash prevention feature exists to help minimize Lotus Notes
® Traveler server outage in these instances.
This feature is available in Lotus Notes
Traveler 188.8.131.52 and later releases. The feature detects a repeat crash scenario for a particular document, then bans the document from being processed by the server. The document remains banned permanently unless cleared by an Administrator. The server then can start and run normally. The only impact to the end user is that the banned document does not sync to the mobile device.
By default, the repeated crash protection is enabled and set to detect and ban a document after the second crash. The number of crashes before banning a document can be configured by adding this parameter to the notes.ini
A setting of 0
disables crash protection. A restart of the Lotus Notes
Traveler server is required for the changes to take effect.
To administer the banned documents, the following additional Tell commands have been added to the Lotus Notes
Table 1. Additional Tell commands
Parent topic: Administering Lotus Notes Traveler
|Tell Traveler BannedDoc show DocID UserID ||Shows the specified banned document. DocID is the UNID or a noteID of a document. |
|Tell Traveler BannedDoc show * UserID ||Lists all of the banned documents for the specified user. |
|Tell Traveler BannedDoc show * ||Lists all of the banned documents on the system. |
|Tell Traveler BannedDoc Remove DocID UserID ||Removes the ban for a particular document. DocID is the UNID or a noteID of a document. |
|Tell Traveler BannedDoc Remove * UserID ||Removes the ban for all banned documents for the specified user. |
|Tell Traveler BannedDoc Remove * ||Removes the ban for all banned documents on the server. |
|Tell Traveler BannedDoc Add DocID UserID ||Bans a particular document from syncing. DocID is the UNID or a noteID of a document. |
|Tell Traveler BannedDoc dump ||Attempts to dump all of the banned documents to DumpDoc.nsf. This should only be used if providing IBM® support the documents in question for troubleshooting purposes. |