For help on the command, run tell the command traveler pmr help
tell traveler [-s <server>] PMR <number>
Where -s <server>
is an optional flag to specify the server you wish to run the command against. Use -s *
to run on all Lotus Notes Traveler servers in the HA environment.
is the PMR number. This number is five numeric characters, followed by three alphanumeric, followed by three more numeric, where the separators can be commas or periods.
is an optional space separated list of files to be uploaded. If [files]
is omitted, a systemdump
and log collect will be performed to create a new file that will then be uploaded. Files can be base file names in the logs directory or fully qualified file names in any directory. If the name includes a space, you must use \"
(not just "
) around the name.
tell traveler pmr 12345,ABC,000
tell traveler -s "server/domain" pmr 12345,ABC,000
tell traveler -s * pmr 12345,ABC,000
tell traveler pmr 12345,ABC,000 C:\temp\out.txt "C:\Program Files\Domino\notes.ini"
If the Lotus Notes Traveler server will not start, run the PMR command from a command utility window from the directory <Domino data root>/traveler/util
- For Windows operating systems: travelerUtil.cmd pmr <pmr_number>
- For Linux operating systems (must be root user): ./travelerUtil pmr <pmr_number>
parameter is not available when running from the command line.
If your environment does not allow outgoing FTP, you should still run the PMR command, but you will have to manually upload the zip file(s) created by the PMR command. One zip file will be created on each server the command is run on. The file will be created in the /IBM_TECHNICAL_SUPPORT/traveler/logs
directory and will be named something like datetime_traveler_serverx2Fdomain.zip
. For example: 20121106_214056_traveler_myserverx2Fmydomain.zip
. Use the appropriate upload site for your location to upload the zip file.
Table 1. Upload sites
Parent topic: Gathering log files for support
|Preferred upload sites for the Americas. FTP secure - FTP over TLS is also supported. Please note that most Web browsers only support uploads of two GBytes max. |
|Europe, Middle East and Africa||ftp://ftp.ecurep.ibm.com |
|Preferred sites for clients in Europe, Middle East and Africa. Secure FTP over TLS is also supported. Please note that most Web browser only support uploads of two GBytes max. |
|Asia Pacific||ftp://ftp.ap.ecurep.ibm.com||SFTP - Secure FTP over Secure Shell protocol Preferred upload site for customers in Asia Pacific. For some clients in Asia, uploading to ECuRep or Testcase might be preferable.|