The Domino server for Lotus Notes Traveler should not also function as your mail server. Note that Domino Enterprise version is required for Lotus Notes Traveler HA servers. Although you should follow your normal setup procedures, there are a few items that you should be aware of on the setup.
Ensure replication is working
When a mobile device connects to the Lotus Notes Traveler server for the first time, a look up is performed to the Address book to locate the user's mail server. To ensure this information is correct, the replication must be working. You can verify this from the Lotus Notes Traveler server console by running replicate
, where FQDN is the fully qualified Domain name of the server from which the Lotus Notes Traveler server is to receive updates, usually the Administration or a Hub server. If replication does not complete successfully, try running replicate
, where ipaddress is the IP Address of the Administration or Hub server. When the replication works correctly, open the server console on the Administration or Hub server and perform the same steps to ensure the replication is working correctly in both directions.
Considerations for the Domino installation
- Ensure the installed version of Domino is the most recent version that matches the version of Lotus Notes Traveler you intend to install. For example, if you plan to install Lotus Notes Traveler 8.5.3 Upgrade Pack 1, the installed version of Domino must be 8.5.3 Upgrade Pack 1.
- When installing the Upgrade Pack 1 for Lotus Notes Traveler, the installer automatically upgrades the Domino to 8.5.3 Upgrade Pack 1. Check if there are any fix packs that must be installed as well through Fix Central.
- If the version of Domino about to be installed on the Lotus Notes Traveler server is a higher version than what is installed on your Administration server, consider one of the following:
- Upgrade Domino or the Address book template on your Administration server to the same level as to what will be installed on the Lotus Notes Traveler server.
- Take steps to not allow the proliferation of the address book on the Lotus Notes Traveler server to other servers in your domain.
- The Domino server that hosts Lotus Notes Traveler must have access to the users mail servers with Manager and Delete privileges to mail files. When a user deletes an email on their mobile device, the deletion is carried out by the Lotus Notes Traveler server. This access might be granted by adding the Lotus Notes Traveler server to the LocalDomainServers group in many cases, but check your environment for the best method.
- Each user must have an entry in the Lotus Notes Travelers address book, names.nsf, or the directory assistance must be configured so the users can be found.
- Each user must have an HTTP password in their person document, or directory assistance must be configured so that the user ID and password can be validated.
- Each user should have an internet address specified in their person document. In general, mobile devices work better with Internet addresses than with Domino style addresses.
For example, internet address: email@example.com
- If you are using Internet Site documents and plan on synchronizing the Apple devices, ensure that the Options command is enabled on the Configuration tab of the Internet Site document. This is required to register and synchronize Apple devices.
- Set 'More name variations with lower security' in the Internet authentication parameter on the Security tab of the server document. This action resolves many login issues.
Considerations for the Domino installation on Linux
- Lotus Notes Traveler requires the following notes.ini parameters during startup. Ensure they have the correct values, or Lotus Notes Traveler can fail to start.
- The Lotus Domino server that is hosting each Lotus Notes Traveler service must have the HTTP web server component installed.
- Note that the HTTP task should not be in the notes.ini ServerTasks line because the Lotus Notes Traveler service will start HTTP automatically.
- Lotus Notes Traveler does not support Roaming Users or Roaming Profiles. All user data must exist in the mail file on the mail server.
- The Lotus Notes Traveler installation must be done as the root user for proper access, or the server might not be able to start after installation because of the incorrect file permission.
- This includes running the Lotus Notes Traveler utility (travelerUtil) when setting up the HA environment.
- Running the installer as a user other than root user might cause the install application to hang and not complete successfully.
- If you log in to a Linux system as a non root user and switch to root with the su command, you might see an error about trying to start the Lotus Notes Traveler installer in the UI mode, similar to the java.lang.noclassdeffounderror sun awt x1 graphics environment.
- This cause of this problem depends on the system configuration, but you can work around this issue by either logging in to the system using the root user or simply running the installer in silent mode.
- For more information, see Installing in silent mode on Linux operating systems in the Domino wiki.
- Ensure the password of the Domino user is not expired or it might cause the Lotus Notes Traveler installation application to hang. This is because the operating system will prompt the installer to change the password.