In some cases, users may not be able to download and configure Lotus Notes Traveler from the Traveler servlet page. This may caused by the 3rd party applications, certificate validation or other issues. Follow the steps provided here for the appropriate device to attempt to setup Lotus Notes Traveler on the device.
On the apple devices, the profile might fail to launch the "Install Profile" action and the browser might display an icon similar to the following:
This indicates that an application on the Apple device has become associated with the standard Apple configuration profile format when downloaded through the browser and has stopped the "Install Profile
" action from occurring. Known 3rd Party Applications that can cause this include (but are not limited to): QuickOffice, WebProjector, Air Sharing, Downloader, File App, DocumentsToGo, ActivePrint and other PDF applications. If this is the case, there are certain steps that you can take to configure the client and profile manually on the device.
Use these steps to manually create the profile on an Apple device:
- Press the device home button to return to the home screen.
- Select Settings --> Mail, Contacts, Calendars --> Add Account --> Microsoft Exchange.
- Complete the following fields, and select Next.
Specify your Lotus Notes Server address in the Server field in the format yourserver.com/traveler, and select Next.
- Email – Specify your mail address (for example, firstname.lastname@example.org).
- Domain – Leave this field blank.
- Username – Specify your HTTP user ID.
- Password – Specify your HTTP password.
- Description – Specify a description, or leave the default (the Email field value).
Note: SSL is enabled by default (and recommended). If SSL is not used, you must disable SSL for the account. To do so, select Settings --> Mail, Contacts, Calendars --> account name --> Account Info, and then change Use SSL to OFF.
Tip: If you use a proxy, use the format yourproxyserver.com:port/traveler. For example, for a IBM Mobile Connect connection, specify yourIMCserver.com:port/traveler.
Select the applications that you want to synchronize, and select Done.
There is a problem with SSL certificates within the Android operating system browser which can prevent the browser from downloading files. On the Android devices, users might not be able to download and install the IBM Lotus Mobile Installer (LotusTraveler.apk package), the device "hangs" on the download and does not complete when using SSL. This is caused by an Android defect. For details on this Android defect, see: http://code.google.com/p/android/issues/detail?id=5851
There are several possible workarounds for this issue (including but not limited to):
- Configure Gmail or other email account on the device and then email the LotusTraveler.apk as an attachment. Install the LotusTraveler.apk on the device. To save this file to be emailed, log into the Traveler servlet (http:///traveler) on the desktop browser, select Select an IBM Lotus Mobile Installer and then Android. Save the file LotusTraveler.apk and email it to the user's Gmail or other account.
- Download and install another browser (for example Opera or Firefox) on the device and retry the installation with one of these browsers instead of using the Google browser.
- Find some other mechanism to place the LotusTraveler.apk on the device. For Example: Download the LotusTraveler.apk package to your desktop, and sync this to the device's SD card. Install the LotusTravler.apk from the SD card.
Note: A file manager program may need to be installed on the device and can be found in the Android Market.
Contact your device manufacturer or carrier if additional details are needed on this Android browser defect.