Lotus Notes Traveler provides many log files that can help you understand the system activities and troubleshoot if error occurs.
The Lotus Notes Traveler files includes:
This log contains all the log records including all of the records that are in the NTSUsage, NTSError, and NTSAudit logs (new in Notes Traveler 8.5.3 Upgrade Pack 2). The server activities that are logged are based on the log level set using tell traveler log level command. For example:
}tell traveler log level finer
tell traveler log adduser finer <userID>
The default location for the NTSActivity log files is
You can change the log file location by setting this parameter in the notes.ini file:
Syntax: NTS_LOG_ROOT_DIR=drive & foldername
After the this is set, a restart of Lotus Notes Traveler is required.
- Servlet logs
The servlet logs are located in the following directory:
This log contains only the errors that occurs in the server. The error entry includes timestamp of the time the error occurs. These error records are also logged in the NTSActivity log.
This log shows the Lotus Notes Traveler user's usage of all device syncs, prime syncs, all tell commands, and all audit records (new for Notes Traveler 8.5.3 Upgrade Pack 2).
- XML directory
Under the XML directory is the sub directory with the server start-time time stamp as the directory name. These XML files will show the push/pull requests that the server is doing in communication with the devices. This directory is populated only if the "finest" logging level is set.
Do not use the finest logging level unless you are directed to do so by IBM Support, or you are familiar with what is needed due to the impact of performance. This is the highest logging level for Lotus Notes Traveler and requires most of the log file disk space.
- Dumps directory
This directory contains system and user dumps that have been made.
Collecting log files
You can run this command from the server console to package up all the logs and collect them for support:
tell traveler pmr nnnnn,bbb,ccc
(where nnnnn is the PMR number, ccc is the PMR branch, and ccc is the PMR country code.
If you are unable to automatically FTP the logs from the Lotus Notes Traveler server to IBM (which this command does for you) you can send the zip file that this command creates to IBM via EcuRep.
This command generates a time stamped zip file of the logs in the log home directory (/Lotus/Domino/data/traveler/logs)