This topic describes known Apple device restrictions and limitations with IBM® Lotus Notes® Traveler.
Microsoft® Exchange account setup fails when setting up an account with Lotus Notes Traveler.
Verify that the mobile user is not trying to connect to the Lotus Notes Traveler server using an HTTP connection. Also verify that the Domino® administrator has configured the HTTP port to automatically redirect to SSL. Apple devices do not support redirection to SSL from within the ActiveSync account.
Microsoft Exchange account setup fails with incorrect user ID message.
Verify that the user ID used to set up the Exchange account on the Apple device does not contain a "/" character. The Apple device does not send the correct credentials if the user ID contains a "'/" character.
|Apple devices require basic authentication.||Configuring a system to use forms based authentication will prevent Apple devices from logging in.|
Apple devices do not handle multi-byte characters in login IDs.
Attempting to log in with a user ID with double-byte or multi-byte characters causes the Exchange account setup to fail. To work around this problem, use a login name alias that contains only single-byte characters.
|Not all default or policy settings apply to Apple devices. ||Lotus Notes Traveler defined device "Security" settings apply to Apple devices. However, the device preference settings (Sync settings, filter settings, and device settings) do NOT apply to Apple devices except for "Maximum Email Attachment Size Allowed - Administrator" under Filter Settings. |
|Auto Sync does not work over a VPN connection. ||Auto Sync messages may not flow over an Apple VPN connection. Therefore, mail, calendar and contacts will only receive new data when a sync is initiated on a schedule or by the user. The user can initiate a sync by opening the application which will most often, but not always, initiate a sync. For mail, the user can also initiate a sync using the sync icon. |
CAUTION: Pre-3.0 firmware devices do not preserve existing Calendar and Contact data when configuring the device to sync Contacts and Calendar. This is a limitation of the device operating system.
In order to preserve existing Contact or Calendar data, upgrade the firmware to at least 3.0 or manually configure the device following the instructions to disable the sync of Contacts or Calendar data.
Large attachments may not sync to the device.
An administrator can set a maximum allowed attachment size, which is four MB by default. If a mail message is synced to an Apple device with an attachment larger than this size, the user can still download that attachment manually by clicking on the attachment icon in the message.
However, if the user selects Download full message, which attempts to retrieve the message, with all attachments and the complete mail body, then the attachments that are larger than the maximum allowable size do not sync to the device.
iPhone supports only mail addresses with ASCII characters.
Sending a mail message to an address with non-ASCII characters results in a delivery failure.
Draft mail messages are not synchronized with the server.
Apple devices do not support syncing draft messages. Drafts are considered local to the device or local to the server, and never synchronized.
The mail setting for Show x Recent Messages does not work with Lotus Notes Traveler mail.
This setting does not apply to Lotus Notes Traveler mail. Use the mail filter setting for Mail days to sync to control how much mail is kept in a folder on the device.
The mail folder list does not scroll horizontally.
This does not work on Apple devices. If you have a deeply nested mail folder structure, you may not be able to see the most deeply nested folders.
Modifying the subject of a mail message in the Inbox of the Notes® client does not sync with the device.
When a mail message has synced with the Apple device, it cannot be modified again. Any modifications on the server except for read/unread status changes do not sync with the mail on the device.
Mail shows ? in place of an embedded image.
In some cases, turning the device off and then back on fixes this problem.
The font used for the mail message body is too small.
If the mail message contains embedded images, tables, or other graphical elements that are too large for the small Apple screen, then the entire message is scaled down so that these graphical elements can be seen without scrolling. To view the rest of the message, zoom in and then scroll the document as needed.
Mail cannot be deleted or moved unless the device is connected with the server.
The Apple device Mail application does not allow many mail operations unless the sync can be completed immediately with the Lotus Notes Traveler server. For example, if the device is put into airplane mode and WiFi is disabled so that there is no connection possible with the server, then mail move and delete operations are grayed out and unavailable. At other times, you might notice that you have moved or deleted mail from your Inbox and later it reappears in your Inbox. This occurs when the device cannot contact the server and is a limitation of the Apple device.
Opening a mail message immediately after it first syncs may prevent the screen from painting properly.
When a mail message first syncs to the Apple device, it contains only plain text and no attachments. Typically the device immediately fetches the rest of the mail from the server, including HTML text and possibly attachments if they are small. In some cases opening the mail on the device in the middle of this fetch operation prevents the screen from painting correctly. Moving back to the folder and then opening the mail later fixes the problem.
Replying to an email does not include file attachments.
On an Apple device, if you want to include the attachments on a response, you must forward the email and select Include Attachments. If you only reply to an email, the attachments are not included in the response.
Corporate look up for groups is not supported.
Currently, only users are searched during corporate look ups for addresses when using an Apple device. Groups are not searched during look ups and are not returned to the device.
The trash, follow-up, and junk folder is not synchronized.
The Trash folder in Lotus® Domino is a view and not a real folder, therefore when monitoring folder activity, Lotus Notes Traveler does not receive notifications related to the Trash folder.
Limitations when using Room and Resource information in calendar events.
If Room information is present in a server event, Lotus Traveler appends the Room field to become a Location field instead. It then syncs this information to the device as Location. Resource fields from a server event do not sync to the device.
If the server event contains Room information, Lotus Traveler does not allow you to modify the Location field from the device.
In addition, you cannot create an event from the device with Room or Resource information.
Execution Security Alert popup when opening a mail folder using a Notes client.
If you create a mail folder on a mobile device that supports mail folder operations using the Lotus Notes Traveler client, the folder will be created in your mail database using the Lotus Traveler server. Since folders are design elements and must be digitally signed, the folder will have the signature of the Lotus Notes Traveler server that created it. By default, your Notes client will warn you when it detects a signature it has not seen before and will ask permission to allow the action requested by the folder. If you see this warning, select Start trusting the signer to execute this action so that you will not see this prompt again for this action.
The "Continue Search on Server..." feature does not work.
This makes an ActiveSync search request to the server for mail with the criteria the user defines. Traveler currently treats all searches as name look-ups and, as a result, does not return anything the device expects.
Reply and Forward marks do not sync between the device and server.
Apple devices do not support syncing Reply and Forward marks. These marks are considered local to the device or local to the server, and never synchronized.
Read/unread changes periodically do not sync from device to server with iOS versions prior to iOS5.
This is a limitation of the Apple device. If the change cannot be synced immediately, the device often "forgets" about the change and not synch it later.
|Mail documents only appear in one folder.||The Lotus Notes Client allows a single mail document to be in multiple folders or views, but the mail application on the device only allows a single mail document in a single folder. Therefore, the device will only show the mail document in the most recent folder. |
Cancellation notices are not sent to meeting attendees when a recurring meeting is canceled using the "this and future" instances option.
If a meeting chair selects an instance of a recurring meeting and deletes it for "this and future" instances, the cancellation notice is not sent to the attendees of the meeting. This is a known limitation of the iPhone device as of iPhone OS Version 3.1.2.
Cancellation notices are not sent to meeting attendees when an exception to a recurring meeting is canceled.
If a meeting chair selects an exception of a recurring meeting (for example, a meeting instance whose subject, location, or time was changed) and deletes it, the cancellation notice is not sent to the attendees of the meeting. This is a known limitation of the iPhone device as of iPhone OS Version 3.1.2.
The adding or removing of attendees from a select number of recurring meeting instance is not supported.
If you add or remove an attendee from specific instances of a recurring meeting (for example, adding an attendee for one meeting only), Traveler adds or removes this attendee from the recurring meeting series as a whole. This is because Traveler does not support exceptions to attendees lists.
Apple devices can only enable click to call phone numbers from the Notes (specifically, the Description field) of a calendar entry.
If there are phone numbers in the subject or location field, then these are displayed, but the click to call feature is unavailable. It is only available for numbers in the Description field.
Limitations when using Room and Resource information in calendar events.
The ROOM field is appended to the Location field when the event syncs to the device. The Lotus Notes calendar ROOM field cannot be updated from the device. The RESOURCE field is not supported.
The Notes field may not display all meeting data.
The Apple calendar Notes field may not display all of the data from the Domino calendar entry for large descriptions. If you edit the calendar entry on the device, you cannot see more of the data that gets truncated from the initial view.
Attachments in calendar entry do not sync to device.
This is a limitation of the Active Sync protocol. Attachments are not defined for calendar entries.
When a user accepts/declines a meeting from their Apple device the chair is unable to see if the invitee has replied as accept or deny.
Lotus Notes Traveler currently does not support displaying meeting status for any supported devices. Apple is the only device that can display this information, and this is being considered for implementation in a future release.
|"This document is a meeting notice and requires the use of Lotus Notes or iNotes client to view the content." is displayed as an email when a counter to a meeting invitation is received.||Devices do not support Counter notices and the a Notes client or iNotes must be used to process a counter. |
When a user accepts/declines a meeting or sends an invitation from their Apple device, it shows "Sent by: Traveler_server/domain" as opposed to the actual user.
This is working as designed. Notices are handled differently than normal mail. Lotus Notes Traveler uses Domino calendar APIs on the Traveler server to generate and send meeting notices. Lotus Notes Traveler runs under the server ID and the APIs do not allow the "sent by" information to be changed to someone else. This limitation is being considered for a fix in a future release.