This topic describes known Nokia S60 device restrictions and limitations with IBM® Lotus Notes® Traveler.
Table 1. Install issues
"Unable to install" Error when over-installing (upgrade) using a sisx file launched from Messaging Inbox
This occurs when you have mail open for viewing or editing, and try to install a LotusTraveler.sisx file launched from the Messaging application Inbox. When you receive this error. Exit the open mail using the task manager, then exit Messaging, and try again.
Mobile device user cannot complete registration if their home mail server is down.
During the registration of a mobile device user with Lotus Notes Traveler, the Lotus® Traveler server reads the user home mail server and mail path name from the Domino® directory. It then attempts to contact the mail server to determine if there are any replica mail databases configured for the user. If this home mail server is down during the registration attempt, registration fails until the server is brought back online or the home mail server entry for the user is changed to a different mail server in the Domino directory.
Once registration is complete and the Lotus Notes® Traveler server learns the locations of the mail replicas, Lotus Notes Traveler can redirect push and sync operations to other replicas if the home server is down. But not for the initial registration.
User is unable to permanently accept an unknown SSL certificate.
For some Nokia devices, if the Unique name of an SSL certificate does not match the server host name, the device security policy does not accept it permanently. Subsequent syncs fail in this situation. If the user selects Accept this one time
, they can sync that one time. To resolve the issue, ensure that the Common Name of the SSL certificate matches the host name used by the device to access the server. In addition, installing the http://www.nokia.com/lotustraveler
">Security enablement library may improve the secure behavior of the device.
Cannot install an older client over a newer version.
If you must install an older version of Lotus Notes Traveler on a device that is running a more recent version, you must uninstall the more recent version first. Then installation of the older version can proceed.
Use IDs and passwords longer than 32 characters do not work.
The Nokia Download Manager API has a 32 character limit on user IDs and passwords. As a result, user IDs and passwords longer than 32 characters potentially cannot authenticate with the server.
Lotus Mobile Installer unable to connect to the server to install the Lotus Notes Traveler client.
Due to a limitation of the Nokia device, the Lotus Mobile Installer client will not be able to connect if Basic Authentication is not allowed to the server. This includes any Proxy servers that are used in the environment. On the Lotus Domino server you can disable Basic Authentication by turning off Session Authentication and Anonymous access. Turning Anonymous access on for TCP or SSL will allow Allow Basic Authentication to the Lotus Notes Traveler servlet. Nokia device is not enabled for security settings. Nokia security settings apply only to Nokia security-enabled devices. They do not apply to Nokia N-series devices. You may need to install the Nokia security enablement library on the device to enable it for security. This library can be obtained from http://www.nokia.com/lotustraveler
">Nokia's IBM Lotus Notes Traveler site. From the site, select the "More info" tab to download the security enablement library for Nokia devices
Table 7. Uninstall issues
After an uninstall, calendar entries remain.
Lotus Notes Traveler will not delete calendar entries during an uninstall.
During an application wipe, Lotus Notes Traveler is not uninstalled.
All corporate data plus the configuration from the Lotus Notes Traveler installation will be deleted. As a result, the device is left with only Lotus Notes Traveler binary files, which are not sensitive.
Table 2. Mail issues
Mail received with "Please reply by" date does not display with to-do items.
When mail is sent with the "Please reply by" option, it appears in both the inbox of the recipient and their to-do list on the Notes client. On the Lotus Notes Traveler client, it only appears in the inbox.
“Retrieve Full email” is unavailable for Drafts
Mail in a Draft state cannot be retrieved using the “Retrieve Full email” action.
Error "Message deleted -7005" displayed after reply/forward using Nokia S60 device mail viewer and then deleting.
You may receive the error message error "Message deleted -7005" if you delete a reply or forwarded mail response from within the Lotus Notes Traveler mailbox. The response is still deleted as expected. This only occurs if you are viewing mail in the mail viewer application and then create a reply or forward message, followed by deleting the reply or forwarded message before sending it.
Cannot save received attachments if file name extension is not recognized by S60 device
On an S60 device, when viewing mail with an attachment that has an extension unrecognized by the device, the "Save" option is not available. Only "Open" (which returns object type not supported info note), or "Send". You can send the attachment using the SendAs functions such as IR, bluetooth, mail, etc.
The trash folder is not synchronized.
The Trash folder in Lotus Domino is a view and not a real folder, therefore when monitoring folder activity, Lotus Notes Traveler does not receive notifications related to the Trash folder.
Sub-folders unavailable on S60 3rd edition devices
Nokia S60 3rd edition (3.0) devices do not support sub-folders. Sub-folders would appear as messages and cannot be opened. For this reason, Lotus Notes Traveler does not support sub-folders for these devices. Sub-folders will not be visible in the Folder subscription and Move to Folder user interfaces.
Nokia S60 3rd edition feature pack 1 and 2 devices offer complete support for sub-folders.
Execution Security Alert popup when opening a mail folder using a Notes client.
If you create a mail folder on a mobile device that supports mail folder operations using the Lotus Notes Traveler client, the folder will be created in your mail database using the Lotus Traveler server. Since folders are design elements and must be digitally signed, the folder will have the signature of the Lotus Notes Traveler server that created it. By default, your Notes client will warn you when it detects a signature it has not seen before and will ask permission to allow the action requested by the folder. If you see this warning, select Start trusting the signer to execute this action so that you will not see this prompt again for this action.
Mail attachments are not always included on reply and forward
If you are replying to or forwarding a mail message on the mobile device that has had the attachments removed because of Lotus Notes Traveler truncation options, then you must first retrieve the complete mail message before replying to or forwarding it from the device. This same restriction applies to a large amount of mail body text that may have been truncated. In order to resend the entire message from the device, it must first be retrieved using the Retrieve Message option.
Attachments received in mail from Lotus Notes Traveler on Symbian devices have a size limitation.
On Nokia Symbian devices running Lotus Notes Traveler, the size of attachments received in mail is limited to a maximum of 7MB of base64 encoding. This is approximately 5MB in actual size.
Mail documents only appear in one folder.
|The Lotus Notes Client allows a single mail document to be in multiple folders or views, but the mail application on the device only allows a single mail document in a single folder. Therefore, the device will only show the mail document in the most recent folder. |
Table 3. Calendar issues
Calendar filtering does not apply to individual instances of recurring meetings and appointments.
If a recurring meeting includes some instances that match the criteria of the Calendar filter and some that do not, all of the meeting instances sync to the device.
“Delegate” and “Propose new time” are not supported.
The “Delegate” and “Propose” Notes calendar actions are not supported for the Lotus Notes Traveler device.
Meeting notices deleted from mobile device by participant still appear in meeting participant's “All Meetings” view.
When a calendar event is deleted from the device, the Domino server removes the meeting notice from the calendar view, however, the meeting notice still appears in the “All Meetings” view.
Unable to change repeat rule for a calendar entry after it is created.
Lotus Notes does not allow you to change the repeat rule for a calendar entry after it has been created. For example, you cannot change from a weekly to a daily repeat, or between non-repeating and repeating.
Not all instances of a repeating meeting display.
If the user creates an infinite event from the device, the Traveler server truncates the event to either 10 instances if there is a yearly repeat rule, or 250 instances otherwise.
Calendar entries past the year 2067, on both the device and server, are not synchronized.
Deleting all calendar entries on a Nokia S60 device does not sync to the server
The Nokia S60 calendar application has an option to delete all calendar entries. If you select this option while running Lotus Notes Traveler, all calendar entries are deleted from the device. However, these calendar events do not remain on the server. Do not use this option. If you want to replace or refresh your calendar events on your S60 device, from the Lotus Notes Traveler menu, select Options > Tools > Replace Data > Calendar/Tasks.
Calendar event syncing 'None' is not supported.
On the S60 device, when you create a calendar event you can specify the "Synchronization" field to be public, private, or none. If you select Public, then the calendar event syncs to the server normally. If you select Private or None, then the calendar event syncs to the server as a private calendar entry.
You cannot create invitations that have attendees.
This is a limitation of the calendar application on the device. You can create meeting notices on the calendar as reminders for yourself.
Limitations when using Room and Resource information in calendar events.
The ROOM field is appended to the Location field when the event syncs to
the device. The Lotus Notes calendar ROOM field cannot be updated from
the device. The RESOURCE field is not supported.
Memos created on a Nokia device after syncing with the server turn into 24-hour events.
This is a limitation of the Nokia calendar application.
Table 4. To-do issues
Unable to change the repeat rule for a To-do item after it is created.
Lotus Notes does not allow you to change the repeat rule for a task after it has been created. For example, you cannot change from a weekly to a daily repeat, or between non-repeating and repeating.
Start date is the due date
The due date is a required field for tasks. If you have a start date but no Ddue date, the start date is set as the due date. If you do not specify both “Start” and “Due” date, the due date is set as Today.
Table 5. Contacts issues
Contacts stored on a SIM card do not sync.
Contacts stored on a SIM card are not synchronized by Lotus Notes Traveler.
Personal groups do not synchronize to the device contacts application.
The contacts application does not support synchronization of groups.
Personal ringtones are lost on contact update from the server.
The personal ringtone stored in the Nokia contact is not stored with the contact data itself, so it will not sync to the server. Therefore, if the contact is updated on the server, the update to the device will cause the device to lose the personal ringtone association with the contact.
Table 6. Notebook issues
Notebook entries are not synchronized.
Notebook entries are only synced from the server to the device. Any changes made to the notebook entries on the device are not synced back to the server.
Table 7. Security issues
Storage card remote wipe fails on some N-series devices.
The remote wipe option to erase the contents of the storage card fails on some N-series devices with the error that the card could not be formatted. There is no known workaround to this issue.
Series 60 devices are marked as non-compliant.
Series 60 devices will be marked as non compliant if the server is enforcing device encryption.
Table 7. Sync issues
Device will show roaming while searching for a network.
While searching for a network, Lotus Notes Traveler uses the default status for roaming in order to prevent high usage costs. If you know the device won't be roaming, you can switch to a polling connection if frequent updates are required.
Parent topic: Known limitations and restrictions