This topic describes known Windows® Mobile device restrictions and limitations with IBM® Lotus Notes® Traveler.
Table 1. Install issues
A mobile device user cannot complete registration if the user home mail server is down.
During the registration of a mobile device with Lotus Notes Traveler, the Lotus Notes® Traveler server reads the user home mail server and mail path name from the Domino® directory. It then attempts to contact this mail server to determine if there are any replica mail databases configured for the user. If this home mail server is down during the registration attempt, registration may fail until this server is brought back online or the home mail server entry for this user is changed to a different mail server in the Domino directory.
Once registration is complete and the Lotus Notes Traveler server learns the locations of the mail replicas, then Lotus Notes Traveler can redirect push and sync operations to other replicas if the home server is down.
Lotus Notes Traveler may conflict with other third-party sync solutions installed on a device.
Running Lotus Notes Traveler on the same device with other third-party syncing solutions is not supported. Doing so could result in data being lost, changed entries being missed, and decreased performance.
Some devices are not identified correctly for the purposes of suggesting the correct client download for the device.
The Moto Q WM6 Smartphone using the Opera browser is identified as Windows Mobile 5 instead of Windows Mobile 6.
The Samsung SGH-i600V WM 5 Smartphone is identified as Windows Mobile 6 instead of Windows Mobile 5.
Note: There is text directing the user to manually select the correct version to install if the identification is incorrect.
Cannot install an older client over a newer version
If for some reason you must install an older version of Lotus Notes Traveler on a device that already has a more recent version, you must uninstall the more recent version first. Then installation of the older version can proceed.
Table 2. Mail issues
Mail messages deleted on a mobile device do not display in the Deleted Items (Trash) folder on the device.
Mail messages deleted on a mobile device do not display in the Deleted Items (Trash) folder on the device.
Mail messages received with a Please reply by date do not display on to-do list.
When a mail message is sent with the Please reply by option, it normally displays in both the Inbox of the recipient and to-do list on the Lotus Notes client. On the Lotus Notes Traveler client, it displays only in the Inbox.
Canceling a draft mail message also deletes previous draft versions of the message.
Selecting MenuCancel to discard a draft mail message also remove previously saved drafts of the message from both the client and the server.
Mail messages moved to a subfolder of the Inbox, Drafts, or Outbox folder are not displayed.
The Windows Mobile client allows for the creation of subfolders in the Inbox, Drafts, and Outbox folders, but the Domino mail system does not. If the user creates such a subfolder on the device, the subfolder is not sent to the Domino server. The user is notified of this event.
If the user moves mail messages into the Drafts or Outbox folders from the Inbox or other folders, such changes are undone and the user is notified. The exception to this is that a message in the Drafts folder is allowed to move to the Outbox on the device, which then sends the message.
Soft reset may cause mail syncing and refresh.
Performing a soft reset of the client device may cause mail to sync with the server and refresh.
Retrieve Full Email action is unavailable for draft messages.
Messages in a draft state cannot be retrieved using the Retrieve Full Email action.
The trash folder is not synced.
The Trash folder in Lotus® Domino is a view and not a real folder. Therefore when monitoring folder activity, Lotus Notes Traveler does not receive notifications related to the Trash folder.
Mail is not sent to reply-to addresses.
If a user replies to a mail message where the reply-to field is set to an address that is not the From address, the reply goes to the From address rather than the reply-to address.
Execution Security Alert popup when opening a mail folder using a Notes client.
If you create a mail folder on a mobile device that supports mail folder operations using the Lotus Notes Traveler client, the folder will be created in your mail database using the Lotus Traveler server. Since folders are design elements and must be digitally signed, the folder will have the signature of the Lotus Notes Traveler server that created it. By default, your Notes client will warn you when it detects a signature it has not seen before and will ask permission to allow the action requested by the folder. If you see this warning, select Start trusting the signer to execute this action so that you will not see this prompt again for this action.
Email attachments are not always included on reply and forward.
If you are replying to or forwarding a mail message on the mobile device that has had its attachments removed because of Lotus Notes Traveler truncation options, then you must first retrieve the complete email message and reply to or forward it from the device. This same restriction applies to a large amount of email body text that may have been truncated. In order to resend the entire message from the device, it must first be retrieved using the Download Message option.
|Mail documents only appear in one folder.||The Lotus Notes Client allows a single mail document to be in multiple folders or views, but the mail application on the device only allows a single mail document in a single folder. Therefore, the device will only show the mail document in the most recent folder. |
Table 3. Calendar issues
Calendar filtering does not apply to individual instances of recurring meetings and appointments.
If a recurring meeting includes some instances that match the criteria of the calendar filter and some that do not, all of the meeting instances are synced to the device.
Delegate and Propose new time are not supported.
The Notes calendar Delegate and Propose new time actions are not supported for the Lotus Notes Traveler device.
A Windows Mobile calendar application may not send a decline notice.
Some versions of the Windows Mobile calendar application do not support sending decline notices to a meeting organizer when participants delete the meeting from their device calendars. A decline notice is not sent by the calendar application unless it displays a message specifically asking if the participant wants to notify the organizer of the decline response.
Meeting notices deleted from a mobile device by a meeting participant still appear in the participant's All Meetings view.
When a calendar event is deleted from the device, the Domino server removes the meeting notice from the calendar view; however, the meeting notice still appears in the All Meetings view.
Multiple instances of a repeating calendar event in Notes that occur within the same day are not supported.
If a repeating calendar event contains multiple instances for the same day and in the same time zone that the event occurs, only one of the instances for that day is sent to the mobile device. Windows Mobile does not support multiple instances of a repeating calendar event on the same day, with respect to the time zone of the device.
You cannot change repeat settings for a calendar entry after the repeating entry is created.
Notes does not allow you to change the repeat setting for a calendar entry after it has been created. For example, you cannot change a weekly repeating entry to a daily repeating entry or change a non-repeating entry to a repeating entry.
Some instances of a repeating meeting do not display.
If you create an infinite event from the device, the Lotus Notes Traveler server truncates the event to either 10 instances if yearly, or 250 instances for all others.
Calendar entries past the year 2067, on both the device and server, are not synced.
Unable to specify all options for Chair invitation, including adding/removing attendees on Smartphone.
This is a Windows Smartphone device software limitation. Windows Mobile Professional supports all functionality.
Unexpected behavior occurs when you delete a meeting on a Windows Mobile 6 device.
If you are listed as an attendee for a meeting that is on your device calendar, and you select to delete the meeting, you are asked if you would like to send a response to the organizer. If you select Yes, you are presented with a mail message form where you can enter response text. The To field in the form is left blank. Regardless of what you put into the To field, the response is sent to the meeting organizer, even if you leave the field blank.
Sending a meeting invitation fails if user names contain spaces.
If you use Reply or Reply All from a meeting entry and one or more recipients of the resulting email contain spaces in their address, sending fails for those recipients. This is due to a problem in the Windows Mobile Calendar application that does not handle spaces well. For example, the address Firstname Lastname/Company/GEO is incorrectly changed to Firstname<Lastname/Company/GEO> and sending fails. The workaround is to manually edit the address before sending.
Limitations when using Room and Resource information in calendar events.
The ROOM field is appended to the Location field when the event syncs to the device. The Lotus Notes calendar ROOM field cannot be updated from the device. The RESOURCE field is not supported.
All-day invitations are converted to 16-hour invitations
Windows Mobile devices allow users to create all-day invitations. However invitations of this type are not supported by Lotus Notes. As a result, if a user creates an all-day invitation on the device, it is converted to a 4 AM - 8 PM meeting before being sent to invitees.
Limitations with attachments and calendar events.
You cannot add attachments to calendar events, or view attachments in calendar entries.
Table 4. To do issues
Unable to change the repeat rule for a To-do item after it is created
Lotus Notes does not allow you to change the repeat rule for a task after it has been created. For example, you cannot change from a weekly to a daily repeat, or between non-repeating and repeating.
Unable to assign Group To-do
Group tasks cannot be assigned; this is a limitation of the Windows device software.
Start date is missing from To-do entry
Both “Start” and “Due Date” are required fields for tasks. If you have a start date but no Due Date, the start date will be lost.
Deleting an instance of a recurring task on the device does not propagate to server
For Windows Mobile 5 users only, if a user deletes a single instance of a recurring task, the deletion is not propagated to the server. This is a software limitation in Windows Mobile 5 which has been corrected in Windows Mobile 6.
Table 5. Contacts issues
Contacts stored on a SIM card do not sync
Contacts stored on a SIM card are not synced by Lotus Notes Traveler; only contacts located in the Microsoft® Pocket Outlook contact database are synced with the server.
Lotus Notes Traveler does not read or modify data on a SIM card directly. In order to sync contacts on a SIM card, certain phones include an application that allows the user to copy between their SIM card and the Pocket Outlook contact database. If the SIM contacts are copied to the Pocket Outlook contact database, they sync with the server mail file using Lotus Notes Traveler.
Personal groups do not synchronize to the device contacts application.
The contacts application does not support synchronization of groups.
Names in Call History lost during initial or replace data Contact sync
Call history information is stored in a hidden field in the Contact Store. This hidden information is lost during an initial or replace data Contact sync. Subsequent syncs do not affect the call history. In all syncs, the phone number is retained in the call history, it is only the corresponding names that are lost.
Table 6. Notebook issues
Unable to create Notebook entry using a Windows Mobile 6 standard smartphone
This is a Windows device software limitation.
“Voice Notes” cannot be synced
Voice Notes is a separate application, and cannot be synced to the Lotus Notes Traveler client device.
Notebook entries are not synced.
Notebook entries are only synced from the server to the device. Any changes made to the notebook entries on the device do not sync back to the server.
Table 7. Policy issues
The Encrypt Storage card check box on Windows Mobile devices is not disabled when using Enforce violation action for Storage Card Encryption.
The device user can turn off Storage Card Encryption. However, the Lotus Notes Traveler client periodically (10 minutes) detects that the user has turned off Storage Card Encryption and turns it back on, as long as the Enforce violation action is in place.
Parent topic: Known limitations and restrictions