This topic describes known Nokia device restrictions and limitations with IBM
® Lotus Notes
Table 1. Install issues
"Unable to install" Error when over-installing (upgrade) using a sisx file launched from Messaging Inbox
This occurs when you have mail open for viewing or editing, and try to install a LotusTraveler.sisx file launched from the Messaging application Inbox. When you receive this error. Exit the open mail using the task manager, then exit Messaging, and try again.
Mobile device user cannot complete registration if their home mail server is down.
During the registration of a mobile device user with Lotus Notes Traveler, the Lotus® Traveler server reads the user home mail server and mail path name from the Domino® directory. It then attempts to contact the mail server to determine if there are any replica mail databases configured for the user. If this home mail server is down during the registration attempt, registration fails until the server is brought back online or the home mail server entry for the user is changed to a different mail server in the Domino directory.
Once registration is complete and the Lotus Notes® Traveler server learns the locations of the mail replicas, Lotus Notes Traveler can redirect push and sync operations to other replicas if the home server is down. But not for the initial registration.
User is unable to permanently accept an unknown SSL certificate.
For some Nokia devices, if the Unique name of an SSL certificate does not match the server host name, the device security policy does not accept it permanently. Subsequent syncs fail in this situation. If the user selects Accept this one time, they can sync that one time. To resolve the issue, ensure that the Common Name of the SSL certificate matches the host name used by the device to access the server. In addition, installing the Security enablement library
may improve the secure behavior of the device.
Cannot install an older client over a newer version.
If you must install an older version of Lotus Notes Traveler on a device that is running a more recent version, you must uninstall the more recent version first. Then installation of the older version can proceed.
User IDs and passwords longer than 32 characters do not work.
The Nokia Download Manager API has a 32 character limit on user IDs and passwords. As a result, user IDs and passwords longer than 32 characters potentially cannot authenticate with the server.
Lotus Mobile Installer unable to connect to the server to install the Lotus Notes Traveler client.
Due to a limitation of the Nokia device, the Lotus
Mobile Installer client will not be able to connect if Basic Authentication is not allowed to the server. This includes any Proxy servers that are used in the environment. On the Lotus Domino
server you can disable Basic Authentication by turning off Session Authentication and Anonymous access. Turning Anonymous access on for TCP or SSL will allow Allow Basic Authentication to the Lotus Notes
Traveler servlet. Nokia device is not enabled for security settings. Nokia security settings apply only to Nokia security-enabled devices. They do not apply to Nokia N-series devices. You may need to install the Nokia security enablement library on the device to enable it for security. This library can be obtained from Nokia's IBM Lotus Notes Traveler site
. From the site, select the "More info" tab to download the security enablement library for Nokia devices
Table 2. Uninstall and wipe issues
After an uninstall, calendar entries and contacts remain.
Lotus Notes Traveler will not delete calendar entries or contacts during an uninstall.
During an application wipe, Lotus Notes Traveler is not uninstalled.
All corporate data plus the configuration from the Lotus Notes Traveler installation will be deleted. As a result, the device is left with only Lotus Notes Traveler binary files, which are not sensitive.
Table 3. Mail issues
Mail received with "Please reply by" date does not display with to-do items.
When mail is sent with the "Please reply by" option, it appears in both the inbox of the recipient and their to-do list on the Notes client. On the Lotus Notes Traveler client, it only appears in the inbox.
“Retrieve Full email” is unavailable for Drafts
Mail in a Draft state cannot be retrieved using the “Retrieve Full email” action.
Error "Message deleted -7005" displayed after reply/forward using Nokia S60 device mail viewer and then deleting.
You may receive the error message error "Message deleted -7005" if you delete a reply or forwarded mail response from within the Lotus Notes Traveler mailbox. The response is still deleted as expected. This only occurs if you are viewing mail in the mail viewer application and then create a reply or forward message, followed by deleting the reply or forwarded message before sending it.
Cannot save received attachments if file name extension is not recognized by S60 device
On an S60 device, when viewing mail with an attachment that has an extension unrecognized by the device, the "Save" option is not available. Only "Open" (which returns object type not supported info note), or "Send". You can send the attachment using the SendAs functions such as IR, bluetooth, mail, etc.
The trash folder is not synchronized.
The Trash folder in Lotus Domino is a view and not a real folder, therefore when monitoring folder activity, Lotus Notes Traveler does not receive notifications related to the Trash folder.
Sub-folders unavailable on S60 3rd edition devices
Nokia S60 3rd edition (3.0) devices do not support sub-folders. Sub-folders would appear as messages and cannot be opened. For this reason, Lotus Notes Traveler does not support sub-folders for these devices. Sub-folders will not be visible in the Folder subscription and Move to Folder user interfaces.
Nokia S60 3rd edition feature pack 1 and 2 devices offer complete support for sub-folders.
Execution Security Alert popup when opening a mail folder using a Notes client.
If you create a mail folder on a mobile device that supports mail folder operations using the Lotus Notes Traveler client, the folder will be created in your mail database using the Lotus Traveler server. Since folders are design elements and must be digitally signed, the folder will have the signature of the Lotus Notes Traveler server that created it. By default, your Notes client will warn you when it detects a signature it has not seen before and will ask permission to allow the action requested by the folder. If you see this warning, select Start trusting the signer to execute this action so that you will not see this prompt again for this action.
Mail attachments are not always included on reply and forward
If you are replying to or forwarding a mail message on the mobile device that has had the attachments removed because of Lotus Notes Traveler truncation options, then you must first retrieve the complete mail message before replying to or forwarding it from the device. This same restriction applies to a large amount of mail body text that may have been truncated. In order to resend the entire message from the device, it must first be retrieved using the Retrieve Message option.
Attachments received in mail from Lotus Notes Traveler on Symbian devices have a size limitation.
On Nokia Symbian devices running Lotus Notes Traveler, the size of attachments received in mail is limited to a maximum of 7MB of base64 encoding. This is approximately 5MB in actual size.
Attachments with exact same name and exact same size are treated as one attachment
If document has multiple attachments with exact same file name and exact same file size, Lotus Notes Traveler will treat these attachments as duplicates and only one will be synced to the device. This is to limit having duplicate attachments sent to device with some embedded attachment types.
Sending encrypted mails from the Nokia device to Group recipients is not supported.
Group Recipients are not supported. The sender will receive a notification that the message was not sent. The mail will be saved to the Drafts folder.
Telephone numbers in mail messages are not clickable on a Symbian^3 device.
If you are using a Symbian^3 device which has support for rich HTML mail, you will not see a clickable link for telephone numbers within mail messages. Support for this feature is not available at this time.
Replying or forwarding a mail message does not display the original message on a Symbian^3 device.
The Lotus Notes
Traveler mail client for Symbian^3 is capable of viewing HTML formatted mail messages, but not composing them. When you reply or forward a message, you will see the following line added to the message response in the mail compose editor:
[ [Original message will be appended below ]]
When the device sends the message, the original message will be appended in place of this text.
Mail documents only appear in one folder.
The Lotus Notes Client allows a single mail document to be in multiple folders or views, but the mail application on the device only allows a single mail document in a single folder. Therefore, the device will only show the mail document in the most recent folder.
The most common causes of this problem are mail rules that automatically copy the mail into another folder and the user manually copying the mail into another folder; either way, the other folder is the most recent folder and the mail will only appear in that folder.
Mail documents appear on the device and then disappear on a later sync.
Lotus Notes Traveler must have read/write access to the document to sync the document. If at any point the access is no longer allowed to the document, Lotus Notes Traveler will treat the document as if it was deleted.
An example of when this could occur is if there is an agent that runs which modifies the $Readers field on a document to remove the Lotus Notes Traveler server's access. Lotus Notes Traveler will have had access and been able to sync the document before that agent runs, but after the agent runs and changes the $Readers field on the document, Lotus Notes Traveler will act as if the document was deleted and delete it from the device the next time Lotus Notes Traveler tries to access the document.
Bold text in emails on certain Symbian^3 devices shows up as plain text.
Some Symbian^3 devices like Nokia 701, Nokia N8 show bold text in emails as plain text. This is a Nokia device issue.
|Mail does not work with personal groups||Because we do not support the synchronization of groups, emails sent to a personal group (one not defined in the Domino server's address book) are not delivered and are not able to be sent.|
No default email notifier on Nokia E50.
If you are running Traveler client versions 8.5.2 or above, the default email notifier which shows unread email count will not work on Nokia E50 devices only. As an alternative, you can use Active Standby mailbox. This provides a better notifier and also displays two latest emails in your inbox. You can enable this through Tools->Settings->Active standby mailbox and choose "Lotus Traveler mail". It will prompt "Mailbox contains folder(s). Select folder?" Please select "Yes". Also please ensure, on "Active standby plug-ins" list you have selected "Active standby mailbox". To switch from using the default notifier to using just the Active standby mailbox, you can disable the default notifier by unchecking "Default email notifier" and you will not see "@ Unread emails" on your homescreen.
Maximum size of emails that can be received on Nokia Symbian devices is approximately 488KB.
For performance and memory reasons, large emails can be retrieved only up to approximately 488KB.
Table 4. Calendar issues
Calendar filtering does not apply to individual instances of recurring meetings and appointments.
If a recurring meeting includes some instances that match the criteria of the Calendar filter and some that do not, all of the meeting instances sync to the device.
“Delegate” and “Propose new time” are not supported.
The “Delegate” and “Propose” Notes calendar actions are not supported for the Lotus Notes Traveler device.
Meeting notices deleted from mobile device by participant still appear in meeting participant's “All Meetings” view.
When a calendar event is deleted from the device, the Domino server removes the meeting notice from the calendar view, however, the meeting notice still appears in the “All Meetings” view.
Unable to change repeat rule for a calendar entry after it is created.
Lotus Notes does not allow you to change the repeat rule for a calendar entry after it has been created. For example, you cannot change from a weekly to a daily repeat, or between non-repeating and repeating.
Not all instances of a repeating meeting display.
If the user creates an infinite event from the device, the Traveler server truncates the event to either 10 instances if there is a yearly repeat rule, or 250 instances otherwise.
Calendar entries past the year 2067, on both the device and server, are not synchronized.
Deleting all calendar entries on a Nokia device does not sync to the server
The Nokia calendar application has an option to delete all calendar entries. If you select this option while running Lotus Notes Traveler, all calendar entries are deleted from the device. However, these calendar events do not remain on the server. Do not use this option. If you want to replace or refresh your calendar events on your S60 device, from the Lotus Notes Traveler menu, select Options > Tools > Replace Data > Calendar/Tasks.
For calendar event syncing, 'None' is not supported as an option.
When you create a calendar event on some Nokia devices you can specify the "Synchronization" field to be public, private, or none. If you select Public, then the calendar event syncs to the server normally. If you select Private or None, then the calendar event syncs to the server as a private calendar entry.
You cannot create invitations that have attendees.
This is a limitation of the calendar application on the device. You can create meeting notices on the calendar as reminders for yourself.
Limitations when using Room and Resource information in calendar events.
The ROOM field is appended to the Location field when the event syncs to the device. The Lotus Notes calendar ROOM field cannot be updated from the device. The RESOURCE field is not supported.
Memos created on a Nokia device after syncing with the server turn into 24-hour events.
This is a limitation of the Nokia calendar application.
Invites are not sent to personal groups
Because we do not support the synchronization of groups, calendar invites sent to a personal group (one not defined in the Domino server's address book) are not delivered and are not able to be sent.
Changes made to Domino federated calendar entries are not synced to the server.
If you configure your Lotus Notes Calendar to display multiple calendar sources and for viewing even when the Notes client is offline, the calendar will sync to a Lotus Notes Traveler device calendar. However, you should not modify these calendar events on the device. If you modify or delete one of these events on the device, the original event will sync back from the server and overwrite the changed event on the device.
The following message displays as mail when a counter to a meeting invitation is received: "This document is a meeting notice and requires the use of the Lotus Notes or iNotes client to view the content".
Devices do not support Counter notices. A Lotus Notes or iNotes client must be used to process a counter.
Limitations with attachments and calendar events.
You cannot add attachments to calendar events, or view attachments in calendar events.
Table 5. To-do issues
Unable to change the repeat rule for a To-do item after it is created.
Lotus Notes does not allow you to change the repeat rule for a task after it has been created. For example, you cannot change from a weekly to a daily repeat, or between non-repeating and repeating.
Start date is the due date
The due date is a required field for tasks. If you have a start date but no due date, the start date is set as the due date. If you do not specify both “Start” and “Due” date, the due date is set as Today.
Table 6. Contacts issues
Contacts stored on a SIM card do not sync.
Contacts stored on a SIM card are not synchronized by Lotus Notes Traveler.
Personal groups do not synchronize to the device contacts application.
The contacts application does not support synchronization of groups.
Personal ringtones are lost on contact update from the server.
The personal ringtone stored in the Nokia contact is not stored with the contact data itself, so it will not sync to the server. Therefore, if the contact is updated on the server, the update to the device will cause the device to lose the personal ringtone association with the contact.
Table 7. Notebook issues
Notebook entries are not synchronized.
Notebook entries are only synced from the server to the device. Any changes made to the notebook entries on the device are not synced back to the server.
Table 8. Security issues
Storage card remote wipe fails on some N-series devices.
The remote wipe option to erase the contents of the storage card fails on some N-series devices with the error that the card could not be formatted. There is no known workaround to this issue.
Series 60 devices are marked as non-compliant.
Series 60 devices will be marked as non compliant if the server is enforcing device encryption.
Table 9. Sync issues
Device will show roaming while searching for a network.
While searching for a network, Lotus Notes Traveler uses the default status for roaming in order to prevent high usage costs. If you know the device won't be roaming, you can switch to a polling connection if frequent updates are required.
Sync stops working and the following message is generated in the log:
05/17 1:16:21 AM ERROR
Cannot resolve server name
<server name>. Device is
up-to-date as of 05/16/2011
The device will stay in this state and refuse to connect to the Traveler server., due to a defect in Symbian TCP/IP code. The native Symbian DNS resolution stops working, and returns an undocumented error code.
Turn the device off and then back on. This resets the Symbian DNS resolver, and syncs will then continue.
Parent topic: Known limitations and restrictions