This section contains related IBM
® Lotus Notes
® Traveler links. It also contains instructions on gathering log files to assist Lotus Notes
Traveler Support in helping you resolve server and device problems.
Server logsParent topic: Known limitations and restrictions
There are two basic types of problems to consider when gathering logs: user problems and server problems. User problems include device connectivity and sync related issues. Server problems include server reliability and configuration issues.
This section provides best practices for reporting a problem to the system administrator from an end user device. A Traveler Problem Report (TPR) is invaluable to the system administrator when working with product support to resolve problems. Problem resolutions can be delayed by weeks if Lotus
® support staff have difficulty obtaining a TPR from the System Administrator.