If your Traveler server has been configured to require device encryption, your device will not be permitted to sync unless it has been encrypted. You can turn on encryption with the Nokia encryption panel. Support for device encryption enforcement is only available for devices using Symbian Anna level software.
The first time you connect an unencrypted device to a server that requires encryption, you will be prompted to enable it, which opens the encryption panel. If you choose to defer this, you can open the encryption panel later using Options > Tools > View Security
and then select Open Nokia Encryption
. The encryption panel is a standard Nokia application, and not to Lotus Notes
® Traveler. On many Nokia phones, it can be reached with Menu > Settings > Phone > Phone Management > Security Settings > Encryption
After opening the Nokia encryption dialog, you must encrypt both phone memory and mass storage (if available) for your device to be considered encrypted by Lotus Notes
Traveler. Encryption will not take place if your battery is too low, or if your device password is not set. You should connect the phone to a charger while encrypting. Click the Encryption off
buttons to start encrypting.
The process of encrypting both phone memory and mass storage can take up to an hour, depending on the size and speed of your device. You will be able to use the device at reduced speed while encryption is in progress, but Lotus Notes
Traveler will not sync until the encryption is complete. Do not turn the device off while encrypting; this can corrupt the device memory.
If your device does not support encryption, when you try to Open Nokia Encryption
from within Lotus Notes
Traveler, you will see the message, "There was an error opening the Nokia encryption panel. Your device may not support encryption." If your device does not support encryption, but your server has been configured to require device encryption, you will be unable to sync. In this case, talk to your server administrator.
Once your device has successfully synced with a server that requires device encryption, do not decrypt your device. If you decrypt your device while the Lotus Notes
Traveler server requires device encryption, your Lotus Notes
Traveler data (including account information) will be wiped from the device, and you will have to reconfigure.
Parent topic: Setting up the client on the network on a Nokia device